Lead Medical Support Assistant - Health Administration Service Job in Jackson, MS

Summary

This job is open to

• Internal to an agency

  Current federal employees of the hiring agency that posted the job announcement.

Duties

Total Rewards of a Allied Health Professional

The Lead MSA assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources. Duties include but are not limited to:

• Ensures accurate and timely scheduling of appointments.
• Provides guidance to staff members, to include changes in policies and procedures; and creating and maintaining employee work schedules.
• Acts as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.
• Serves as a trainer for MSAs and AMSAs, responsible for closely monitoring the work of new and experienced MSA staff and confer with the Supervisory Medical Support Assistant in developing action plans to improve performance, processes and procedures to promote efficient and effective clinic operations in compliance with established MAS and health care system's standard operating procedures.
• Maintains, runs, trends, tracks, prints and presents special and required reports that reflect overall clinic operations and efficiency.
• Works in various areas such as Primary Care, Specialty Care, Ward Administration, Call Center, and Specialize Care Team within Medical Administration Service's Ambulatory Care and Processing Section within the health care System.
• Schedules appointments, including interprets and verifies provider directed orders in accordance with VHA national scheduling guidelines and provides general guidance to MSAs in training or requesting assistance.
• Schedules, cancels, re-schedules Veteran's appointments and/or consults; enters no-show information; monitors the
  electronic wait list; prepares for clinic visits; monitors both inpatient and outpatient appointments for areas of responsibility; ensures encounter forms are completed in order to obtain appropriate workload credit; verifies and updates demographics and
  insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performs basic eligibility, co-pays and preauthorization requirements for specific coverage.
• Explains the VA's mandate to collect insurance information to Veterans, their families, and other eligible Veterans. The LMSA collects, scans, and updates health insurance information serving a major role in the revenue process.
• Ensures all necessary health/administrative information is integrated into Computerized Patient Record System (CPRS) by sending the documents to be scanned.
• Interprets and communicates requirements of national and local directives, policies, and procedures.
• Follows the flow and sequencing of the work to meet team and patient's needs and provide guidance to MSAs requesting assistance.
• Plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to
  his/her lead or supervisor.
• Coordinate efforts to ensure all aspects of duties are accomplished efficiently, timely, and correctly.
• Plans and carries out the day-to-day operation of the office independently utilizing initiative to resolve problems.
• Communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and
  is constantly aware of the sensitive information.

Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• You may be required to serve a trial period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical evaluation.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.

How You Will Be Evaluated

Required Documents

How to Apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 10/06/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12806594.

1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.