Summary
About the position: This position will be assigned to the Outdoor Recreation Facility.
This position requires shift work to provide coverage on days, evenings, weekends, holidays, or special situations. Scheduled hours will be 20-34 per week. Must be able to life and carry objects weighing 40 pounds or more.
This job is open to
Clarification from the agency
Please see the "Who May Apply" section under the Qualifications section.
Duties
Applicants will be reviewed and referred on the following dates: Jun 13, 2024, Jun 24, 2024, and closing on Jul 2, 2024. Announcement will close once position is filled.
Serves as the liaison between management and front line customer service staff to ensure the effective communication of policies, procedures and operational processes. Assists management with developing effective tools to execute a quality customer service program and efficient and organized customer service desk areas at multiple recreation locations. Assists management with developing or maintaining Operating Instructions and customer guidelines in accordance with current AF, State and local regulatory guidance. Performs daily oversight of the customer service areas and reports problems promptly to management. Performs management/supervisor duties in the absence of the Supervisory Recreation Specialists. When direct??d, serves as the non-supervisory Recreation Specialist for continuity in the development and execution of outdoor adventure programming and Air Force directed programs. Identifies on the job training requirements to management and recommends a schedule for completion. Assists management with the execution and tracking of mandatory training requirements. Assists management with tracking facility work orders, project development and execution and property accountability. Provides recommendations to management for short and long-term APF and NAF capital improvements. May serve as a NAF and/or APF purchase card holder and perform tasks in IBPS. Executes preparation of management-level administrative documents when directed. Uses a variety of computer software to complete forms, reports and other documentation. Performs tasks and assists in the operation and minor maintenance of a variety of facilities and equipment. Visually inspects and/or tests loan and rental equipment for safe operation and demonstrates the safe and proper usage techniques for both. Teaches individual and groups core recreational activities. Performs all steps in the equipment and facility rental process to include scheduling reservations, processing transactions, issuing and receiving equipment in the point of sale (POS) system and physically and assessing damage fees and preparing damage reports as applicable. Answers phone calls and emails to supply requested information via internal sources or referral to external sources. Operates a computerized POS system and performs a full range of cash management and accountability duties that may include analyzing and correcting computer data reports. Processes NAF journal voucher and cashier reports and resolves errors therein. Demonstrates and sells retail merchandise. Maintains orderliness and aesthetic presentation of rental and resale display areas, develops proposals for new purchases and to maintain stock and arranges seasonal displays. Assists with inventories as required. Ensures proper price marking and sales of merchandise. Performs other related duties as assigned.
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12435142
Requirements
Conditions of Employment
- This position requires the incumbent to complete a background investigation with favorable results.
- Must be able to life objects weighing up to 40 pounds.
- Must have a driver's license.
Qualifications
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 07/02/2024
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience:
Must have progressively responsible experience that demonstrates the ability to perform satisfactorily at the grade level of this position. A minimum of two years' experience that provides a specialized knowledge of the types of recreational equipment, programs. and facilities utilized in this position is required. Cashier or sales experience is required. Experience in leading groups to accomplish projects organizational projects and objectives is highly desirable. Must successfully complete a physical examination and any other occupational health examination required. Must possess a current CPR and First Aid certification or be able to obtain within 30 days of hire. Must be able to satisfactorily complete a Tier-I (NACI) background investigation. Must be able to communicate effectively and present a professional image. Must be able to lift objects weighing up to 50 pounds. The ability to obtain and maintain a valid state drivers' license is required due to the operation of a government vehicle to travel to accomplish duties and responsibilities. This is drug testing designated position due to the driving requirement and the incumbent is subject to random drug testing. Must be able to work other than normal duty hours which may include evenings, weekends, and/or holidays.
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and supporting document will be evaluated against the qualifications of the position.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.
Required Documents
Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
- Cover Letter
- DD-214/ Statement of Service
- Diploma/ GED
- Disability Letter (VA)
- License
- Other (1)
- Other (2)
- PCS Orders
- Professional Certification
- Proof of Marriage Status
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
- Transcript
As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 07/02/2024 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
Next steps
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
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