Lead Recreation Fee Technician Job

Vacancy No. PW-1548-SR-25-12597993-DE Department National Park Service
Salary $21.14 to $34.20 Grade 6 to 7
Perm/Temp Temporary FT/PT Full-time
Open Date 11/11/2024 Close Date 11/21/2024
Job Link Apply Online Who may apply Public
Locations:
Crater Lake, ORNewhalem, WA


Summary

Pacific West Region is recruiting for summer seasonal Lead Recreation Fee Technician, GS-0503-6/7 positions intended to assist permanent staff.

The typical seasonal entry-on-duty period is April-October but can be variable during these months due to weather conditions, project needs, or funding.

Open to the first 50 applicants or until 11/21/2024 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration.

This job is open to

Clarification from the agency

The Pacific West Region is recruiting for TEMPORARY seasonal positions not to exceed 1039 hours work in a service year. Dates of employment will vary depending on funding, weather conditions, and visitation. Within regulatory limitations, the length of initial appointment may be shortened or extended depending on work availability and funding. Under this announcement, we are accepting applications from: 1. All United States Citizens (U.S. Citizens) 2. CTAP/ICTAP Eligibles.

Duties

Crater Lake National Park, Crater Lake, OR. Use this link for information about salary. Work schedule includes weekends, evenings, holidays, and Overtime. Driving License will be required 30 days withing appointment and maintain.
North Cascades National Park, Newhalem, WA. Use this link for information about salary. Work schedule includes weekends, evenings, holidays. Driving License will be required before appointment and maintain.

Major Duties-

  • Serve as a front-line, uniformed representative of the NPS, answering visitor questions and explaining the area's recreational opportunities, including NPS interpretive services, concession operated facilities and services, campground availability, hiking trails, etc.
  • Perform assignments in accordance with all NPS and U.S. Treasury regulations governing the handling of government funds.
  • Operate an electronic cash register, computer, or Point of Sale (POS) system to conduct financial transactions; perform opening and closing functions; issue entrance receipts, tour tickets, permits, etc
Additional duties for GS-07:
  • Test reservation system functionality in automated reservation systems such as Recreation.gov and report findings as appropriate. Approve or deny formal refund requests submitted by the public in the system.
  • Serve as a technical authority for the resolution of especially difficult or sensitive problems associated with the collection, remittance, and deposit of fee revenue and donations.
Physical Demands: This position requires standing for long periods of time, as well as walking, bending, and lifting of moderately heavy items. Mental stress & physical fatigue occur due to the high volume of personal contacts & the responsibility of dealing with large amounts of money. If applicable, extreme physical exertion may be required while performing search and rescue, wildland firefighting, or emergency response duties.

Working Conditions: This position typically works at an entrance station, campground office, fee office, remit office, visitor center, &/or visitor contract station. Work is often performed in small, outdoor structures with open windows which results in exposure to extremes of temperature, rain, snow, wind, & direct sunlight. Park areas may be geographically located in areas of high elevation, rugged terrain, or dense populations. High levels of vehicle noise and emissions may exist during heavy visitation periods. Duties may be performed alone and/or in isolated locations.

Requirements

Conditions of Employment

  • U.S. Citizenship required.
  • Appointment subject to background investigation and favorable adjudication.
  • Meet Selective Service Registration Act requirement for males.
  • Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
  • You will be required to operate a government (or private) motor vehicle as part of your official duties; a valid driver's license is required. You will be required to submit a Motor Vehicle Operator's License and Driving Record. You must also submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that disclose all valid driver's licenses, whether current or past, possessed by you.
  • You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.
  • You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.
  • Travel, transportation & relocation expenses will not be paid. Relocation expenses will be the employee's responsibility.

Qualifications

All qualifications must be met by 11:59 PM (EST) when the applicant limit is reached which may be sooner than the closing date of this announcement-11/21/2024-.

Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.

Quality Ranking Factor: Handling Money: Having experience collecting and accounting for monies.

To qualify for this position at the GS-06 grade level, you must possess the following minimum qualifications by close of the announcement:

EXPERIENCE: At least one year of specialized experience equivalent to the GS-05 grade level in the Federal service. Examples of specialized experience include: performing fee collection, accounting or financial duties to include operating a point-of-sale system; using an automated financial system to perform accounting and/or financial transactions; ensuring accountability of funds and accurate financial record; or resolving software issues that arise in the remittance and/or fee collection process.
-OR-
EDUCATION: Successful completion of one full year of graduate-level study (18 semester hours or equivalent) that directly applies to the work of the position in a field such as accounting, business, or finance. The education must have been obtained in an accredited college or university. You must include transcripts.
-OR-
COMBINATION: Possession of an equivalent combination of education and experience. For example, 6 months of the specialized experience (50% of the experience requirement), and 9 semester hours of graduate study from an accredited institution (50% of the qualifying education), equals 100% of the total requirement. You must include hours per week worked and must include transcripts.

To qualify for this position at the GS-07 grade level, you must possess the following minimum qualifications by close of the announcement:

EXPERIENCE: One year of specialized experience equivalent to the GS-06 grade level in the Federal service. Examples of specialized experience include: performing fee collection, accounting or financial duties to include operating a point-of-sale system; performing recurring or standardized accounting transactions such as remittances and bank deposits in automated financial systems; ensuring accountability of funds and accurate financial record; or resolving software issues that arise in the remittance and/or fee collection process. You must include hours per week worked.
-OR-
EDUCATION: Successful completion of one full year of graduate-level study (18 semester hours or equivalent) that directly applies to the work of the position in a field such as accounting, business, or finance. The education must have been obtained in an accredited college or university. You must include transcripts.
-OR-
COMBINATION: Possession of an equivalent combination of education and experience. For example, 6 months of the specialized experience (50% of the experience requirement), and 12 semester hours of graduate study from an accredited institution (75% of the qualifying education), equals greater than 100% of the total requirement. You must include hours per week worked.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

ICTAP/CTAP Statement: Current surplus and current or former displaced Federal individuals who have special prior­ity selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. Well qualified means that the applicant meets the following: OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all competencies.

Education

To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

Additional information

For additional information about the position, please contact:
Crater Lake National Park
Andrea Eide, Supervisory Recreation Fee Technician
andrea_eide@nps.gov

North Cascades National Park
Katy Hooper, Deputy Chief of Visitor Services
katy_hooper@nps.gov

A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.

Government Housing may be available.

This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.

Non-Competitive Rehire Eligibility: Temporary seasonal employees can only maintain their non-competitive rehire eligibility if they work no more than a combined total of Temporary NTE less than 1040 hours anywhere in the National Park Service (NPS) within their established service year. Accordingly, non-competitive rehire eligibility allows for re-appointment to the same position or another position appropriate for temporary appointment with the same qualification requirements (5 CFR 316.402[b][7]), based on series and grade, anywhere in the major subdivision (NPS).

If you have held a temporary seasonal appointment in the past 12 months and have already worked the maximum temporary appointment less than 1040 hours during that period, you are still welcome to apply. However, please be aware that exceeding the limit of 1040 hours in your established service year will result in the loss of your non-competitive rehire eligibility.

The limit can be exceeded by working multiple temporary seasonal positions that result in a combined total greater than 1040 hours. The limit also can be exceeded by working a single temporary seasonal appointment that exceeds 1040 hours, unless granted an exception by OPM.

Employment may be terminated at any time due to fluctuations in funding levels, project needs, employee performance, or other considerations.

The National Park Service has determined that the duties of this position are suitable for telework only during an emergency or natural disaster.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the additional assessments required for this position. A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position. Please follow all instructions carefully; errors or omissions can affect your rating.

Candidates will be rated and ranked using Category Rating procedures. These procedures place candidates with veteran's preference above non-preference eligibles within each category. Veterans with a service-connected disability of at least 10 percent are listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher. Under Category Rating, candidates will be rated and ranked into one of two categories:

  • Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors and are proficient in most of the requirements of the job
  • Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job.
You will be evaluated on the following competencies:
  • Manages Resources
  • Customer Service
  • Interpersonal Skills
  • Technology Application
  • Technical Competence
  • Leadership - GS-07 ONLY

Required Documents

The following documents are required and must be submitted by 11:59 PM (EST) when the applicant limit is reached which may be sooner than on 11/21/2024:

  1. Resume which includes a list of all significant jobs held and duties performed, dates specified in month and year format, and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. If military or civilian, please include your rank and/or grade.
  2. Complete All Required Assessments.
  3. Documentation that you possess money handling skills.
  4. College transcripts, if qualifying based on education.
  5. Other Supporting Documents, if applicable, such as:
    • Veterans Preference Documentation:
      • If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15. If you don't have your DD-214, you may request it after discharge from the National Archives.
      • If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
      • If you are a Disabled Veteran, Purple Heart Recipient, or Mother or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF15, and if applicable, a completed SF15. You may request a copy of your Department of Veterans Affairs letter from www.ebenefits.va.gov or call 1-800-827-1000 to establish proof of disability.
  6. Documentation for Interagency/Career Transition Assistance Plan consideration if you are a displaced Federal employee within the local commuting area. You must include: 1) Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc.; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 90 on the rating criteria for this position.
Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.

Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position: You must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below. To receive consideration, the complete application package must be submitted by 11:59 PM (EST) when the applicant limit is reached which may be sooner than on 11/21/2024. You must provide documentation to support your claim for each eligibility selected. Please review the required documentation listed in the eligibilities language to ensure you submit the appropriate information. Note: You will only be marked eligible for those eligibilities that you selected and provided the appropriate supporting documentation.

WE DO NOT ACCEPT HARD-COPY OR E-MAIL APPLICATION PACKAGES.

  1. Select Apply. If you are not logged in, you will be prompted to login or create an account.
  2. Start the Application Process by selecting "Start Application."
  3. Select or add the resume you want to use for this application. Click here on how to build a resume in USAJOBS.
  4. Select documents you want included in this application.
  5. Review package to acknowledge your documents were reviewed.
  6. Select if you want to include your demographic information.
  7. After reading and certifying the application is true and submitted in good faith, select "Continue to Agency Site."
  8. Follow onscreen prompts and instructions to complete your application.
  9. Add the supporting documents by indexing your documents with the dropdown.
    • Upload any missing required documents or optional documents.
  10. Review and Submit Application.
  11. While logged in, you can check the status of your application by selecting "+" next to the job title for this position.
  12. You can review or revise your application at any point during the open period of the announcement.
    • To update an application, you should log into your USAJOBS account and select "+" next to the job title for this position. Select "Update Application" for this job.
    • Note: When you click Update Application, you will be prompted to re-select your documents from USAJOBS. Documents submitted with the first application will no longer be associated with the applicant record. So, it is important that you select all documents you want to use in the re-application.

Agency contact information

Patricia Gerhardt
Address
PWR Seasonal Recruitment
333 Bush Street
Suite 500
San Francisco, CA 94104
US
Learn more about this agency

Next steps

Once the Occupational Questionnaire is received you will receive acknowledgement that your submission was successful. If you are among the most qualified candidates and your name is referred to the hiring official, you may be contacted directly for a possible interview. You will be notified of the status of your Application Package at the time candidates are referred for consideration, and when the selection process is complete.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.