MAJOR DUTIES AND RESPONSIBILITIES:

Lead Responsibilities:50%

Incumbent is responsible to the immediate supervisor for ensuring the equal and balanced distribution of the daily work assignments to the staff in accordance with established workflow; assure timely accomplishment of work assigned for each staff member and assure each employee has specific daily work responsibilities and the employees in the unit or team are carried out.

Distributes and balances workload and tasks among employees in accordance with established workflow and/or job specialization. Monitors staff time and attendance as the alternate timekeeper for the VTS section. Incumbent coordinates and approves leave for short periods or for emergency situations only in the absence of the supervisor. In case of shortage of personnel due to scheduled or unscheduled leave, the incumbent will be responsible for filling in and for distributing the workload to other team members to ensure smooth workflow. Ensures timely accomplishment of assigned tasks and insures that each employee has enough work to keep busy.

Monitors and reports on overtime usage by section and maintains records of hours worked by staff so production can be evaluated and reported as requested. Provides written instructions, reference materials and supplies, also gives instruction in specific tasks and techniques in relation to assigned positions. Mediates and resolves simple, informal complaints of the employees and refers to the supervisor anything more involved or requiring a supervisory decision. Also reports on performance, training needs, behavior issues, promotions, reassignments and recognition of outstanding performance and personnel needs to the supervisor. The periodic evaluation of the incumbent's performance regarding the operation and effectiveness of the VTS program will be reviewed by the immediate supervisor

Maintains a current knowledge and remains current with all transportation and VTS policies, answers questions of other employees on procedures, policies and directives. Trains or arranges for the training of team members in the accomplishment of tasks or projects. Gives on-the-job training to new employees in accordance with established procedures and practices.

Incumbent assists with initial and remedial training of newly hired medical personnel in program planning, VTS processes and eligibility, as well as newly hired VTS staff, in the absence of the Mobility Manager. Incumbent obtains correct and current information on daily procedures made by the supervisor on handling issues that may arise. Double checks work assigned to include scheduling of Veterans daily trips, eligibility and review, completed work assignments to ensure procedures, methods and deadlines have been met. Corrects work not meeting established standards and defers to the supervisor questions on matters not covered in meeting performance standards. Incumbent will request assistance from the supervisor for unforeseen issues that may arise such as short notice travel orders or special needs transports.

Incumbent provides clarification on VTS regulatory issues that may arise by medical staff. Incumbent coordinates daily VTS and Vendor service practices that decrease wait and delay times for patients in all specialty areas by providing technical advice to respective outside vendor transportation organizations as it correlates with vendor policy. Reviews the Computerized Patient Record Systems (CPRS) Beneficiary Travel consult processing flow to ensure veterans that receive consultation services related to transportation are receiving government transportation in accordance with proper procedure and in a timely manner. Incumbent utilizes the Veterans Health Information System & Technological Architecture (VISTA), CPRS or SharePoint Consult/Request Tracking System in making recommendations with processing internal transport consultation improvements. This is accomplished through a daily review of necessary information needed to meet the accommodations for each trip in the transportation consult.

Incumbent reports quality control and monitors recorded violations utilized in the internal consultation process in order to measure the success of efforts in providing effective care and to support the education of medical staff in the proper use of the electronic record to the supervisor. r. This is accomplished through maintaining an in-depth and detailed record of violations of the prescribed policies set forth, with misinformation on travel orders signed by authorized medical staff, which has a direct negative impact of the special needs for each patient during each specific trip.

Work Schedule: Monday-Friday, 8:00am-4:30pm
Position Description/PD#: Lead Transportation Assistant/PD20137O

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/12/2025.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: least one full year of specialized experience (equivalent to at least the GS-06 level in Federal service) that may include as a lead makes decisions regarding dispatching of vehicle; scheduling vehicles for repair and routine maintenance; scheduling patient transportation; scheduling vehicles for business purposes; filing and tracking trip tickets; dispatching drivers; dispatching vehicles; coordinating transportation; maintaining and updating electronic information; providing administrative support with processing transportation requests; providing support to others scheduling patients for transportation.

You will be rated on the following Competencies for this position:

• Analytical Thinking
• Attention to Detail
• Interpersonal Skills
• Technology Application

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: A. Appropriate use of equipment, supplies. b. Maintain safe, orderly work areas. c. Report any accident to self, patient, fill out appropriate form. d. Follows Life Safety Management (fire protection) procedures. Reports safety hazards, accidents and injuries. Reviews hazardous materials/Material Safety Data Sheets (MSDS)/waste management. Follows Emergency Preparedness plan. Follows security policies/procedures. Complies with federal, state and local environmental and other requirements preventing pollution, minimizing waste, and conserving cultural and natural resources. e. Demonstrates infection control practices for disease prevention (i.e. hand washing, universal precautions/isolation procedures, including TB requirement/precautions.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

To apply for this position, you must provide a complete Application Package which includes:

• Resume
• SF-50/ Notification of Personnel Action

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (Schedule A)
• Disability Letter (VA)
• License
• Other (1)
• PCS Orders
• Performance Appraisal
• Professional Certification
• Resume
• Separation Notice (RIF)
• SF-15
• SF-50/ Notification of Personnel Action
• Transcript

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

• Most recent SF-50 if you are a current or former Federal employee
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
• Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50's include:
  • Within grade increases at the highest grade held; or
  • Promotions with an effective date more than one year old; or
  • SF-50's at the highest grade held with an effective date more than one year old.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.

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