Lead Usher (Seasonal)

Clarification from the agency

This announcement is for the National Capitol Region, Wolf Trap National Park for the Performing Arts. Please refer to the "Location" section to see which National Parks are included on this announcement.

Wolf Trap National Park Work Schedule: Part-time (32 Hours)

The major duties of the Lead Usher, GS-0303-05 position include, but are not limited to, the following:

• Communicates the Park's mission, vision, and values to the team.
• Verbalizes to the team their role at the park and the customers service expectations of each employee along with time schedules and constraints they must follow.
• Instructs the team in theater protocol, appropriate problem-solving methods and techniques, communicates what the chain of command is for evaluating issues and determining acceptable solutions.
• Leads the team by providing feedback, distributing and balancing workload and tasks among employees and volunteers to satisfy front-of-the-House operational requirements in accordance with established workflow and skill level.
• Makes adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned team tasks; and ensures that each employee has an integral role in interacting with the public.
• Organizes the training of team members in methods and techniques of team building and working in teams to accomplish tasks and provides or arranges for specific administrative or technical training necessary for accomplishment of individual and team tasks.
• Develops curriculum and content of three-day annual training program for paid usher staff and one-day training programs for volunteer ushers. Presents usher training sessions and recruits appropriate speakers to augment training.

Conditions of employment

• Must be a U.S. Citizen or National.
• Appointment subject to background investigation and favorable adjudication.
• Males born after 12-31-59 must be registered for Selective Service.
• Direct Deposit participation required.
• Successfully pass the E-Verify employment verification check. To learn more, visit www.dhs.gov/EVerify/.
• You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.
• You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.
• This position has a mixed work schedule based on the varying workload, and your work schedule is subject to change from part-time to full-time to on-call as workload dictates.
• SPECIAL WORKING CONDITIONS: Must be able to work outdoors in variable weather at night and have the ability to stand for long periods.
• You must be at least (1)18 years old or (2) at least 16 years old and: (a) Have graduated from high school or been awarded a certificate equivalent to graduating from high school; or (b) Have completed a formal vocational training program; or (c) Have received a statement from school authorities agreeing with their preference for employment rather than continuing their education; or (d) Be currently enrolled in a secondary school and either work only during school vacation periods or work part-time during the school year under a formal student employment program.

Qualifications

All qualifications must be met by the closing date of this announcement-10/26/2026-unless otherwise stated in this vacancy announcement.

To receive credit for experience, your resume MUST state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected.

To qualify for this position at the GS-05 grade level, you must possess one of the following minimum qualifications by close of the announcement:

EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-04 grade level in the Federal service (obtained in either the public or private sectors). Experience at this level must include all of the following: Performs a full range of standard and non-standard clerical assignments and resolving a variety of non-recurring problems. Work includes a variety of assignments involving different and unrelated steps, processes, or methods. Provides leadership and assists in the management of services for staff and meets with the management team to identify needed skills, formulates guidelines for the theater, and develops effective working relationships with personnel within the park for planned events. -OR-

EDUCATION: Successful completion of at least four years of education above high school (120 semester hours or 180 quarter hours). You must include transcripts. -OR-

COMBINATION: Successful completion of a combination of education and experience as described above. To combine education and experience, first take education percentage. Then take the number of months of full time experience and divide by 12 months. Add the percentages together. The total must equal at least 100 percent to qualify. You must include transcripts.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position.

Your resume must not exceed 2 pages. Only the document submitted as the "Resume" under the Documents section will be used to determine your qualifications/eligibility and for rating purposes. In the event you submit more than one resume, only the latest submission will be reviewed.

Candidates will be rated and ranked using Category Rating procedures. These procedures place candidates with veteran's preference above non-preference eligibles within each category. Veterans with a service-connected disability of at least 10 percent are listed in the highest quality category. Under Category Rating, candidates will be rated and ranked into the following categories:

• Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors and are highly proficient in all requirements of the job and can perform effectively in the position.
• Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors and are proficient in most of the requirements of the job.
• Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job.

You will be evaluated on the following competencies and/or job elements:

• Leadership
• Oral Communication
• Technical Competence
• Written Communication

Current or former displaced Federal employees who are surplus, displaced, or involuntarily separated have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP). To be considered under CTAP/ICTAP, you must be well-qualified. To meet the definition of well-qualified, you must (1) score at least 85 on the assessment questionnaire; (2) meet the minimum qualification requirements (education, experience or a combination therein), including any selective placement factors; and (3) be able to perform the duties of the position upon entry with reasonable accommodation, when applicable.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Providing false or misleading information on your resume or supporting documentation may result in removal from consideration or other action consistent with applicable federal hiring regulations. Applicants who include vulgar, offensive, or inappropriate language or information in their application package will be ineligible for further consideration for this position.

ALL required documentation must be submitted to receive full consideration for eligibilities and veterans' preference selected.

The following documents are required and must be submitted by 11:59 PM (EST) on 10/26/2026:

1. Resume which includes a list of all significant jobs held and duties performed. If military or civilian, please include your rank and/or grade. Please limit your resume to no more than 2 pages. If more than 2 pages are submitted, only the first 2 pages will be reviewed to determine your eligibility/qualifications. The minimum font size is 10-point for all body text. All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression. Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed to determine your eligibility/qualifications. Your 2 resume must contain information sufficient to make a valid determination that you fully meet the qualification requirements. More information on how to write a Federal Resume: https://help.usajobs.gov/faq/application/documents/resume/what-to-include
2. Complete All Required Assessments.
3. Other Supporting Documents, if applicable, such as:
   • Veterans' Preference Documentation:
     • If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF-15. If you don't have your DD-214, you may request it after discharge from the National Archives.
     • If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
     • If you are a Disabled Veteran, Purple Heart Recipient, or Mother or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF15, and if applicable, a completed SF15. You may request a copy of your Department of Veterans Affairs letter from www.ebenefits.va.gov or call 1-800-827-1000 to establish proof of disability.
4. Documentation for Interagency/Career Transition Assistance Plan consideration if you are a displaced Federal employee within the local commuting area. You must include: 1) Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 85 on the rating criteria for this position.

Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.

Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.

Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.

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