Clarification from the agency

All U.S. Citizens

These positions are located within the Department of the Interior, Office of the Secretary, DAS-Administrative Services, Office of Hearings and Appeals, Probate Hearings Division, Albuquerque Field Office, duty stationed in Albuquerque, New Mexico.

At the full performance level (GS-07) the major duties of this position include, but are not limited to the following:

1. Receive and transfer phone calls, take and timely communicate phone messages in a professional manner; answer basic and routine questions and inquiries from interested parties; prepare and send faxes and emails; prepare and review time and attendance records.

2. Process all incoming mail, including correspondence from parties or attorneys, returned mail from notices and decisions, additional document submissions from agencies or other parties. Copy, mail, and scan documents.

3. Review incoming probate case material to ensure it is current and complete; maintain case files from initial filing to completion, correctly input data into docketing system on a timely basis, and search various system records when additional information is required. Maintain complete and orderly files in a manner that expedites retrieval; understand and ensure record and privacy requirements are followed.

4. Use online legal, tracking, or other resources and databases to obtain information. Retrieve and input data into electronic docketing systems; perform administrative duties using electronic databases, systems, and software.

5. Review outgoing decisions, notices, and other documents for grammatical and spelling errors.

6. Coordinate travel arrangements, prepare travel authorizations, and prepare vouchers in a timely manner.

7. Arrange facilities for conferences and hearings and prepare presentation material or background documentation.

8. Responsible for ordering and maintaining adequate supply inventories, tracking property, and ensuring equipment such as copiers, faxes, and shredders are maintained in good working order and in accordance with requirements.

Telework:
The Office of the Secretary has determined that the duties of this position are suitable for situational telework and the selectee may be allowed to telework with supervisor approval.

Salary Range Information (Per Annum):
GS-05:
$41,178 - $53,531 per annum

GS-06:
$45,901 - $59,671 per annum
*First time hires to the federal government typically start at the beginning salary in the range for their respective grade level.

This vacancy may be used to fill additional positions as vacancies become available.

This vacancy is also announced as OS-6082-26-FS-004(MP) for those applicants who wish to apply and be considered under Merit Promotion procedures.

Conditions of employment

1. You must be a U.S. Citizen.
2. You will be subject to a background/suitability investigation/determination.
3. You will be required to have federal payments made by Direct Deposit.
4. You must submit ALL required documents and a completed questionnaire.
5. Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service system, or are exempt from having to do so under the Selective Service Law. See http://www.sss.gov/.

Qualifications

Minimum Qualification Requirements:

To qualify for this position, you must meet the Minimum Qualification Requirements for the grade to which you are applying.

GS-05
To qualify for this position at the GS-05 grade level you must meet the (A) Specialized Experience OR (B) Educational Requirement OR (C) Combination of Education and Experience for the grade to which you are applying.

NOTE: Applicants qualifying based in whole or part on education are required to provide transcripts (unofficial) as proof of meeting the requirements. Failure to provide the documents will result in you receiving an INELIGIBLE rating.

A. Specialized Experience
To qualify for the GS-05, you must possess at least one full year of specialized experience equivalent to at least the GS-04 grade level in the Federal service, or comparable experience not gained through Federal service. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled.

Specialized experience is defined as demonstrated experience: (MUST MEET ALL THREE)
1. Sorting, categorizing and distributing mail; AND
2. Using a paper AND electronic filing system; AND
3. Utilizing basic computer software skills to produce reports, correspondence, spreadsheets; and keeping calendars.

In addition to meeting ALL THREE statements defined above, applicants MUST MEET AT LEAST 2 of the following 5 specialized experience statements:
1. Performing data entry duties using a database, access or excel:
2. Utilizing customer service skills and phone etiquette;
3. Copying, mailing, and scanning;
4. Preparing travel authorizations, vouchers or making travel arrangements utilizing a computer online reservation system;
5. Acting as timekeeper for time and attendance purposes or in another payroll processing capacity.

-OR-

B. Education: Four full academic years (120 semester hours) beyond high school at an accredited institution.

-OR-

C. Combination of Education and Experience:
A combination of specialized experience and education in excess of the first 60 semester hours (i.e., beyond the second year) that totals 100% of the requirement. For example, one full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience.

NOTE: If qualifying in whole or in part on education you are REQUIRED to submit a copy of your unofficial or official transcript to verify education.

GS-06
To qualify for this position at the GS-06 grade level you must meet the Specialized Experience described below. NOTE: You may not substitute education for Specialized Experience at the GS-06 grade level.

Specialized Experience:
To qualify for the GS-06, you must possess at least one full year of specialized experience equivalent to at least the GS-05 grade level in the Federal service, or comparable experience not gained through Federal service. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled.

Specialized experience is defined as demonstrated experience (MUST MEET ALL FOUR)
1. Sorting, categorizing and distributing mail; AND
2. Using a paper AND electronic filing system; AND
3. Copying, mailing, and scanning; AND
4. Utilizing basic computer software skills to produce reports, correspondence, spreadsheets; and keep calendars.

In addition, to meeting ALL FOUR statements defined above applicants MUST MEET AT LEAST 2 of the following 4 specialized experience statements:

1. Performing data entry duties using a database, access or excel;
2. Utilizing customer service skills and phone etiquette;
3. Preparing travel authorizations, vouchers or making travel arrangements utilizing a computer online reservation system;
4. Acting as timekeeper for time and attendance purposes or in another payroll processing capacity.

NOTE: A current and valid State Driver's License is required for both grade levels. Incumbent must be able to rent a car, and be available to travel periodically, by air or car, to remote locations within the United States.

Additional information on the qualification requirements is outlined in the OPM Qualification Standards Handbook of General Schedule Positions and is available at OPM's website: https://www.opm.gov/qualifications/standards/indexes/num-ndx.asp

All qualification requirements must be met by the closing date of this announcement.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the application process is complete, we will review your application to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume, supporting documentation and responses to the online questionnaire will be made. Your responses to the online assessment will be used to measure the degree to which your background matches the requirements for this position. You are being evaluated under the Category Rating method, which means, if you are determined to be qualified you will be placed in one of three pre-defined categories. These categories are "Platinum", "Gold", and "Silver". However, your resume must support your responses to the scored occupational questionnaire, or your score may be lowered. Candidates placed in the "Platinum" category will be identified for referral to the hiring manager and may be invited for an interview. Veterans' preference rules for category rating will be applied.

Your answers to the on-line assessment will be used to evaluate your competencies in the following areas:
Integrity/Honesty (149) - Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
Teamwork (297) - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
Attention to Detail (19) - Is thorough when performing work and conscientious about attending to detail.
Reading Comprehension (244) - Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.
Self-Management (268) - Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
Interpersonal Skills (152) - Considers and responds appropriately to the needs, feelings, and capabilities of others; adjusts approaches to suit different people and situations.
Stress Tolerance (286) - Deals calmly and effectively with high stress situations (for example, tight deadlines, hostile individuals, emergency situations, dangerous situations).
Customer Service (61) - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Flexibility (107) - Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity

To preview the assessment questionnaire click: https://apply.usastaffing.gov/ViewQuestionnaire/12860435

Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.

Please limit your resume to no more than 2 pages. If more than 2 pages are submitted, only the first 2 pages will be reviewed to determine your eligibility/qualifications.

Your resume must contain information sufficient to make a valid determination that you fully meet the specialized experience requirements as stated in this vacancy announcement and OPM qualification standards for each grade level(s) for which you are applying. It is strongly recommended that you use the USAJobs Resume Builder as it was designed to ensure that your resume includes the standard information needed. The Resume Builder is available at
https://help.usajobs.gov/how-to/account/documents/resume/build.

Your application package must include: (1) Resume showing relevant experience as written in your own words; (2) Completed online Assessment Questionnaire; (3) College transcript (if applicable) for verification of qualifying education. Unofficial transcripts are acceptable; (4) Certificates, license, etc. (if applicable); (5) Form DD-214 OR VA letter and Standard Form 15 (if applicable).
NOTE: Applicants claiming veterans preference (TP, CP, CPS) must submit a copy of your DD-214, "Certificate of Release or Discharge from Active Duty," (Member 4 copy is preferred), showing the dates of active duty, type of discharge, and character of service (must be honorable); OR acceptable proof of verification of your preference (i.e., official document, dated 1991 or later, from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying that the veterans total combined serviced-connected disability rating is 10% or more).

You will find additional information on the following topics: (1) e-Verify; (2) Selective Service; (3) CTAP/ICTAP; (4) Education - accreditation; (5) Foreign education; (6) Veterans preference; (7) Special appointing authority documentation; and more can be found on our web site: https://www.bsee.gov/careers/usajobs-assistance OR https://www.boem.gov/about-boem/boem-employment.

If you are a status applicant (current career or career-conditional Federal employee or former permanent Federal employee with reinstatement eligibility in the competitive service), or are eligible under a special appointing authority and you are selected under this vacancy, you may be subject to serving a new one-year probationary period.

If you are claiming CTAP/ICTAP eligibility, you must submit proof by the closing date of the announcement that you meet the requirements of 5 CFR 330.605(a) for CTAP and 5 CFR 330.704 for ICTAP or you will not receive priority consideration. The proof includes a copy of the agency notice, your most recent Performance Rating, and your most recent SF-50 noting current position, grade level, and duty station. To be considered well-qualified and exercise selection priority for this vacancy, you must earn a minimum score of 85 or above (prior to the assignment of veteran's preference) on the rating criteria for this position.

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