Duties
Incumbent examines, processes, and adjudicates Applications for Airman Medical Certificates and any supporting medico-legal and privacy documents submitted to the FAA under Title 14 Part 67 Code of Federal Regulations under the general direction of a Quality Assurance Specialist or Supervisor.
Performs a combination of routine and multiple and varyingly difficult tasks/assignments under the general direction of a Quality Assurance Specialist or Supervisor. Primarily, the incumbent examines, processes, and adjudicates Applications for Airman Medical Certificates and any supporting medico-legal and privacy documents submitted to the FAA under Title 14 Part 67 Code of Federal Regulations under the general direction of a Quality Assurance Specialist or Supervisor.
The incumbent uses established legal and regulatory guidance contained in the Federal Air Regulations, FAA medical and legal handbooks, and managerial approved reference material for almost all tasks but allow some discretion for employee to select most appropriate approach. The incumbent applies experience and detailed knowledge to ensure all aspects of quality and adherence to regulatory guidance, policy, and procedure.
The incumbent examines medical applications and the supporting medico-legal information which may include: correspondence from the applicant, correspondence from the aviation medical examiner, hospital medical records, lab results, radiology reports, diagnostic testing, consultant reports, police reports, court records, treating physician reports, doctor’s office records, medical flight test results, occupational color vision test results, and other various medico-legal documents.
After examining the medical application and supporting medico-legal information, the incumbent demonstrates some independence and makes a decision to either: a) issue a medical certificate with the appropriate restrictions and limitations, or b) withdraw a Special Issuance Authorization, or c) deny/disqualify the application for a medical certificate, or d) request additional medico-legal information if needed to determine an applicant’s eligibility and qualifications.
The incumbent will respond to various telephone and written inquiries from stakeholders. Stakeholders may include other FAA offices and employees, aviation medical examiners, applicants for a medical certificate or their advocates, and members of congress. The incumbent may be required to communicate with these stakeholders either verbally or through written correspondence.
The incumbent composes written correspondence to the stakeholders and the correspondence shall be clear, concise, and without spelling errors. The incumbent utilizes a variety of automated software systems to prepare written correspondence.
The incumbent manages their assigned caseload in accordance with the established guidance provided by their Supervisor but is allowed some discretion for employee to select most appropriate approach. Work may be spot-checked to ensure all aspects of quality and adherence to regulatory guidance, policy, and procedure. Refers problems to a Supervisor, Quality Assurance Specialist, or more experienced employee when guidelines are not available or applicable.
The incumbent will use automation software to accurately enter data and update the medical systems database to reflect the status of an applicant’s Application for Medical Certification.
The incumbent will apply determine if the aviation medical examiner processed the application appropriately and in accordance with established regulations and guidance for aviation medical examiners. The incumbent will update the medical system database accordingly.
Requirements
Conditions of Employment
- US Citizenship is required.
- Selective Service Registration is required for males born after 12/31/1959.
- A one-year probationary period may be required.
- Successful completion of a security investigation may be required.
- Please Review Required Documents & Additional Information.
Qualifications
To qualify for this position at the FV-G (GS/FG 10/11) level, you must demonstrate in your application that you possess at least one (1) year of specialized experience equivalent to FV-F (GS/FG 7-9) level. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position to be filled.
SPECIALIZED EXPERIENCE includes: Medical experience reviewing documents in case files/medical records for completeness and accuracy; using a variety of legal or regulatory references for document verification; analyzing data obtained from documents such as claim forms, application forms, contracts, medical records, or other legal/medical documents in order to make determinations; and researching and responding to inquiries/questions.
AND
SELECTIVE PLACEMENT FACTOR (SPF): Candidates must demonstrate evidence of having skill in examining documents that denote the diagnosis and treatment of disease, injuries, and deformities and includes prescription and other over-the-counter medicines and pharmaceuticals within their resume. Candidates who do not possess the SPF are rated ineligible/not qualified and will not receive further consideration for the position.
Applicants should provide examples of Specialized Experience in their Work History. Qualifications must be met by the closing date of the vacancy announcement.
Education
KSA INFORMATION:
As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.
In lieu of providing a KSA narrative response in the text box listed below each KSA, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.
Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSA); listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration.
Preview Job Questionnaire
Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
Supplemental documentation will be accepted in combination with your on-line application and must be uploaded with your application or submitted to 9-AMC-AHF-S210@faa.gov on or before the closing date of this announcement. All submitted documents should reference the announcement number.
All Veterans: If you are claiming veterans' preference, you must submit either a DD Form 214 Certificate of Release or Discharge from Active Duty (Member 4 Copy or equivalent), or a document from the armed forces certifying that within 120 days you are expected to be discharged or released from active duty service under honorable conditions. If you are claiming 10 point preference, you must also submit a completed SF-15, Application for 10-Point Veteran's Preference, and supporting documents outlined on the SF-15. Documents must be uploaded or faxed to the Servicing Human Resource Management Office listed in this announcement and all documents must be received by the closing date of the announcement. If you fail to submit documentation, you will be assessed as a non-veteran.
If you are claiming 10 point preference but fail to submit the supporting documents outlined on the SF-15, you will be tentatively assessed as a 5 point preference eligible provided your DD Form 214 reflects that you have the service required to qualify for preference. Documents must be uploaded or faxed to the Servicing Human Resource Management Office listed in this announcement and all documents must be received by the closing date of the announcement. If you fail to submit documentation, you will be assessed as a non-veteran.
Veterans currently on active duty claiming veterans' preference: You will be granted tentative preference if you submit a document from the armed forces certifying that within 120 days you are expected to be discharged or released from active duty service under honorable conditions and your application shows that you have the required service. Prior to being appointed, you must provide to the Servicing Human Resource Management Office a DD Form 214 documenting discharge/release and showing that the service was honorable or general. If you are on terminal leave, you must provide documentation certifying authorized terminal leave.
If you want consideration for one or more of the Special Hiring Authorities, documentation that must be submitted at time of application can be found at
Direct Hiring Authorities | Federal Aviation Administration (faa.gov).
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.
IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC REGARDING YOUR EXPERIENCE OR EDUCATION.
We strongly encourage applicants to utilize the USAJOBS resume builder in the creation of resumes.
Please ensure EACH work history includes ALL of the following information:
- Job Title (include series and grade if Federal Job)
- Duties (be specific in describing your duties)
- Employer's name and address
- Supervisor name and phone number
- Start and end dates including month and year (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Salary (optional)
Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies. Please see this guide,
Document Upload Guide, for more information on uploading and re-using the documents in your applications.
Next steps
Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.
For instructions on how to check the status of your application, please go to: USAJOBS Help Guide.
Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.
All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.