Summary
This position is assigned to the Non-Appropriated Fund 9NAF) Library Branch; Fleet Readiness; Commander, Navy Installations Command (CNIC); SUBASE New London, Groton CT. The purpose of this position is to provide front desk, program, and customer service support in the Navy MWR main libraries, branch libraries, and resource centers.
This job is open to
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
Please see the "Who May Apply" section under the Qualifications section.
Duties
Assists in the training of new library aids and technicians on circulation tasks.
Independently performs circulation and registration duties by implementing established procedures for circulation functions.
Maintains automated and/or manual circulation files to include all charged-out materials, user database files, registration files, reserves, document delivery, interlibrary loans, lost items, and over dues.
Implements established procedures for overdue materials.
Makes arrangements with customers for replacement of lost or damaged items, following relevant AFIs and local guidance. Using established procedures, maintains reserve and interlibrary loan services and does follow-up to ensure all requests are accurately fulfilled.
Maintains and compiles up-to-date library statistics on circulation, attendance, reference questions, and other requested data.
Provides ready reference services to library customers by locating required information using standard library reference tools, passing more difficult requests to the appropriate staff member.
Explains the Dewey Decimal Classification System and general management of library resources to customers.
Explains library rules, regulations, circulation procedures, and entitlements to library users and volunteers.
Assists library users with library equipment. Assists the supervisory librarian in developing and implementing programs and the marketing and publicity of library services and events.
Prepares displays.
Recommends titles for possible inclusion in the collection.
Utilizes the on-line public access catalog and on-line databases such as DIALOG and OCLC First Search to prepare subject bibliographies.
Performs routine clerical tasks.
Picks up, sorts, and distributes library mail. Uses varied and advanced functions of word processing software to prepare, format, modify, edit, and print a variety of letters, reports, memos, and other text documents.
Receives and transmits electronic mail with attachments.
Assists with the technical services process as needed.
Assists in conducting tours and group orientations.
Refers difficult questions/problems concerning work processes to the appropriate staff member.
Provides prompt and efficient circulation assistance.
Effectively assists in training new staff in circulation service procedures.
Courteously assists users in circulation and reference transactions.
Effectively administers reserve and interlibrary loan services.
Accurately updates, corrects, and queries circulation and reference databases.
Effectively administers overdue notification system.
Accurately maintains library statistics.
Effectively provides ready reference services.
Promptly and effectively assists in developing and implementing programs.
Properly and promptly performs routine clerical tasks.
Courteously receives and greets visitors and answers their questions.
Promptly and courteously answers telephone calls.
Effectively uses word processing software.
Accurately recognizes differences in existing procedures and applications and makes choices from among established alternatives.
Promptly receives and transmits electronic messages and attachments as appropriate.
Performs other related duties as assigned.
Requirements
Conditions of employment
- Must pass all applicable records and background check.
- Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
- Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. (review required documents section for more information.)
- Hours of work will vary as required by the needs of the program. Incumbent may be required to work early, late, and on weekends and holidays.
- The work may require long periods of sitting, standing, walking, bending, and driving.
- Ability to lift, pull, push, and carry 45 pounds. Occasionally required to move heavier items.
- May be required to work outside in inclement weather for special events and programs.
- Must possess and maintain a valid and active U.S. driver's license to drive a government vehicle in the performance of duties.
Qualifications
Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.
A qualified candidate must possess:
- Knowledge of basic service operations for libraries.
- Knowledge of Navy MWR Library's mission.
- Knowledge of other MWR programs and their purpose.
- Knowledge of front desk library operations that include library circulations.
- Knowledge of technology devices and software applications.
- Skill in providing excellent customer service.
- Skill in the use of technology devices and software applications to include Microsoft Office applications.
- Skill in typing.
- Skill in reading comprehension and basic math.
- Skill in public speaking.
- Ability to work independently and as part of a team.
- Ability to communicate both orally and in writing.
Education
This position does not have a positive education requirement
Additional information
Salary is dependent on experience and/or education.
Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.
Some positions have special requirements. Selection may be tentative pending the completion of these requirements. Applicants may be required to submit proof of education, participate in medical screening, drug testing, etc. All selections are contingent upon satisfactory employment reference checks. Employment is subject to successful National Agency Background Check. Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
Required Documents
The following documents are required at the time of application:
- Resume
- Proof of education/training/licensure: provide a copy of your awarded/conferred college transcript(s) and licensure as applicable
- If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
- If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
- If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
- If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
NOTE: Failure to provide the required documents may impact eligibility, qualifications determination.
Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. This applies to everyone, including the following: but not all inclusive:
- Vendors
- Dependents aged 18 and older
- Service Providers
- Veterans with service-connected disabilities
- Contractors
- Visitors (includes visitors in same vehicle with CAC holder)
- Transportation services (taxi, limo, ride share)
- Agent, Assist, Aid, Care Giver Letters
- Au Pairs, Child Care Providers
What are acceptable alternative forms of identification for base access? If you don't have a REAL ID-compliant driver's license, you can use one of the following:
- U.S. passport or passport card
- Military ID card (Common Access Card or CAC, DoD retired ID card)
- Permanent resident card (Green Card)
- Transportation Worker Identification Credential (TWIC)
- Enhanced Driver's License (EDL)
- Other forms of identification accepted by the Department of Homeland Security
How can I obtain a REAL ID-compliant license? To obtain a REAL ID-compliant license, you'll need to visit your state's driver's license agency with the following documents:
- Proof of identity (e.g., birth certificate, passport)
- Proof of Social Security number (e.g., Social Security card)
- Two proofs of residency (e.g., utility bills, bank statements)
Please follow the link below for more information in regards to READ ID for base access:
https://cnrma.cnic.navy.mil/Operations-and-Management/Base-Access/REAL-ID-Act/
How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on November 12, 2025 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12827051
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
Next steps
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.