Loan Specialist (Realty) Job

Vacancy No. CASK-12604250-25-CF (DE) Department Veterans Benefits Administration
Salary $59,966.00 to $108,769.00 Grade 9 to 11
Perm/Temp Permanent FT/PT Full-time
Open Date 11/26/2024 Close Date 11/29/2024
Job Link Apply Online Who may apply Public
Locations:
Phoenix, AZDenver, COWashington, DCSaint Petersburg, FL


Summary

This position serves as Loan Technician in one of the Regional Loan Centers (RLCs). As a technical member of the Loan Administration Section, the incumbent has responsibility to monitor loan servicers/holders that service loans guaranteed by the Department of Veterans Affairs (VA) pursuant to Title 38, United States Code and to protect the interests of the U.S. Government.

This job is open to

Clarification from the agency

All U.S. Citizens

Duties

  • Reviews and evaluates the borrower’s ability (or lack thereof) to reinstate a delinquent loan as well as the borrower’s potential to repay the loan.
  • Conducts audits of loan servicers’ adherence to VA regulations and guidelines as they relate to the following work processes: Servicer completed workout and loss mitigation options and Servicer completed loan modifications
  • Reviews servicer completed “Net Value” determinations to ensure compliance with VA established calculation requirements and credit to Veterans’ accounts.
  • Reviews claims under guaranty (initial, appealed, and supplemental) and the transfer of custody and recommends approval of payments
  • Analyzes post audits to determine if payments were appropriate. In the event a holder fails to comply with the regulations governing liquidation of a guaranteed loan through negligence or mistake.
  • Follows-up on title documents concerning loans being acquired by VA under 38 CFR 36.4318. Reviews title documents for accuracy and completeness and forwards completed package with recommendation to VA’s legal counsel final approval.
  • Instruct services/holders on VA requirements for servicing delinquent VA accounts and procedures to be followed in establishing repayment and forbearance plans.
  • Advises on VA requirements for initiating foreclosures, termination by voluntary deeds-in-lieu of foreclosure, processing compromise “short” sales, completing modification agreements, VA Purchases under 38 CFR 36.4318, and the filing of claims.
  • Communicates clearly and competently with Veterans, real estate attorneys, mortgage banking industry professionals, and services/holders in discussing VA regulations and procedures and their effects on home retention options.

Requirements

Conditions of Employment

  • You must be a U.S. citizen to apply for this job.
  • Selectees are subject to a background/suitability investigation.
  • Selective Service registration is required for males born after 12/31/1959.
  • A probationary period may be required for employees and supervisors.
  • A complete application package; Resume, Transcripts, etc.
  • Selected applicants will be required to complete an online onboarding process.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/29/2024.

Applicants must meet both the Individual Occupation Requirement AND the Specialized Experience.

Individual Occupational Requirement:
Education: Undergraduate and Graduate Education: Major study -- finance, business administration, economics, accounting, insurance, engineering, mathematics, banking and credit, law, real estate operations, statistics, or other fields related to the position, such as agriculture, agricultural economics, farm, livestock or ranch management, or rural sociology. OR

Specialized Experience: Experience that demonstrated competence in agricultural, commercial, realty, or other types of loans. Experience may have been gained in such work as reviewing and passing upon applications for agricultural, commercial, bank or mortgage loans; servicing a loan portfolio of a bank or other loan association; performing financial analysis of commercial concerns for investment purposes; appraising real estate to determine property valuation; or similar work.

Specialized Experience:
GS-9: Applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-07). Specialized experience is work experience that equipped the applicant with the knowledge, skills and abilities (KSA's) to perform successfully the duties of the position. Specialized experience for this position is defined as:(1)experience with policies and regulations related to servicing and liquidating home loans; and (2) performing financial audits and analyzing financial trends as they pertain to mortgage loans.
OR

Substitution of Education for Experience GS-09:Applicants may substitute Graduate Education to qualify for grade GS-9. Applicants may substitute education for experience with an awarded master's or equivalent graduate degree (such as an LL. B or J.D.) from an accredited college or university, or two full years (36 semester hours or 54 quarter hours) of progressively higher level graduate education leading to such a degree. This graduate degree or education must demonstrate the knowledge, skills, and abilities to do the work of this position. If you are claiming to qualify based on your education, your application must include an official or unofficial copy of graduate level transcripts that demonstrate this information.

OR

Combination of Education and Experience GS-09: Applicants may substitute a combination of graduate education and specialized experience to qualify for grade GS-9. If you have some, but not all, of the graduate education described above AND less than one full year of the specialized experience described above, you may qualify by combining the amount of creditable education and experience that you do have. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-9. To calculate, first identify the education you have earned beyond your first year of study as a percentage of a total of two years of study. Then identify the number of months of specialized experience you have as a percentage of 12 months. Add the two percentages. The total must equal at least 100 percent in order to be qualifying. For example, an applicant who has 27 semester hours of graduate level education (i.e. 50% of graduate education required beyond the first 18 credit hours earned) and who has 6 months of creditable specialized experience (i.e., 50% of the one year of specialized experience required) would meet 100% and thus be qualified for the position. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-9. If you are claiming to qualify based on your education, your application must include an official or unofficial copy of graduate level transcripts that demonstrate this information.

GS-11: Applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-09). Specialized experience is work experience that equipped the applicant with the knowledge, skills and abilities (KSA's) to perform successfully the duties of the position. Specialized experience for this position is defined as: (1) experience in all phases of servicing and liquidating loans to include reviewing and passing along applications for agricultural, commercial, bank or mortgage loans.

OR

Substitution of Education for Experience GS-11: Applicants may substitute Graduate Education to qualify for grade GS-11. Applicants may substitute education for experience with an awarded Ph.D. or equivalent doctoral degree (such as an LL.M.) from an accredited college or university, or three full years (54 semester hours or 81 quarter hours) of progressively higher level graduate education leading to such a doctoral degree. This graduate degree or education must demonstrate the knowledge, skills, and abilities to do the work of this position. If you are claiming to qualify based on your education, your application must include an official or unofficial copy of graduate level transcripts that demonstrate this information.

OR

Combination of Education and Experience GS-11: Applicants may substitute a combination of graduate education and specialized experience to qualify for grade GS-11. If you have some, but not all, of the graduate education described above AND less than one full year of the specialized experience described above, you may qualify by combining the amount of creditable education and experience that you do have. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-11. To calculate, first identify the education you have earned beyond your first two years of study as a percentage of a total of three years of study. Then identify the number of months of specialized experience you have as a percentage of 12 months. Add the two percentages. The total must equal at least 100 percent in order to be qualifying. For example, an applicant who has 45 semester hours of graduate level education (i.e, 50% of graduate education required beyond the first two years) and who has 6 months of creditable specialized experience (i.e., 50% of the one year of specialized experience required) would meet 100% and thus be qualified for the position. If you are claiming to qualify based on your education, your application must include an official or unofficial copy of graduate level transcripts that demonstrate this information.

Note: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge and skills, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience you document, to include volunteer experience.

Education

An unofficial or official copy of your transcripts must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education: http://ope.ed.gov/accreditation/

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

Additional information

This is a Virtual Position. *Please note employee will be required to report to a VBA Facility, that houses a Loan Guaranty division within any of the following locations: Atlanta, GA, Cleveland, OH, Denver, CO, Houston, TX, Nashville, TN, Phoenix, AZ, Roanoke, VA, St. Petersburg, FL, St. Paul, MN or Washington DC. Please select the location where you live or will report to work.

Work Schedule: Regular office hours, Monday -Friday, 8:00 AM - 4:30 PM. Alternate work schedules may be available.

Physical Requirements: The work is sedentary.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The full performance level of this position is grade GS-11.

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility may be discussed during the interview process. Telework is subject to approval by individual supervisors and managers, is considered a privilege not a right, is subject to approval based on performance and other varying factors, and is not guaranteed.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

"Under the Fair Chance to Compete Act," the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), https://www.va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf."


This job opportunity announcement may be used to fill additional vacancies.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

In describing your experience, please be clear and specific. We will not make assumptions regarding your experience. Applicants who do not fully address in their resumes the specialized experience needed for the position (as described in the job announcement), or who do not possess the education to substitute for it, will not be referred for further consideration.

If you are referred for consideration you will be rated on the following competencies (knowledge, skills and abilities) based on your application for this position:

  • Customer Service (Clerical/Technical)
  • Problem Solving
  • Self Management
  • Technical Competence


You may be asked to submit additional job related information, which may include responses to the knowledge, skills and abilities identified in the announcement; and/or completion of a work sample; and/or an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or your further consideration for employment.

After we receive application packages (including all required documents) and the vacancy announcement closes, we review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package does not support your questionnaire answers, we will adjust your rating accordingly.

Your application will be evaluated using the category rating method based on your responses to the assessment questions and the documents you submit. If you meet the basic requirements for the position, your application will be evaluated and placed into one of three categories:
  1. Best Qualified Category - Candidates who meet the minimum qualification requirements and demonstrate a high level of the knowledge, skills, and abilities necessary to perform the duties of the position.
  2. Well Qualified Category - Candidates who meet the minimum qualification requirements and demonstrate a satisfactory level of the knowledge, skills, and abilities necessary to perform the duties of the position.
  3. Qualified Category - Candidates who meet the minimum qualifications requirements.
Note: Candidates eligible for veterans' preference will be placed ahead of other candidates in the appropriate category for which they have been rated. Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet the minimum qualification requirements will automatically be placed in the best qualified category.

Required Documents

Required Documents:

  • Resume


Resume
  • Your resume may be submitted in any format, however, we strongly recommend using USA Jobs resume builder as it contains all of the information required on Federal resumes.
  • For qualifications determinations your resume must reflect hours worked per week, the inclusive dates of employment, and the level of your experience. If your resume does not reflect this information you will not receive credit for the experience.
  • If you submit more than one copy of your resume, the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent." It is your responsibility to check the status and timestamp of all documents you submit as part of your application. We would recommend that you not submit more than one version of your resume.
  • If your resume includes a photograph or other inappropriate material or content, we will not use it to make eligibility and qualification determinations, and you may not be considered further for the vacancy.
Accepted Documents:
  • Cover Letter
  • DD-214/ Statement of Service
  • Disability Letter (Schedule A)
  • Disability Letter (VA)
  • ICTAP/CTAP supporting documents, if applicable.
  • PCS Orders
  • Performance Appraisal
  • Proof of Marriage Status
  • Resume
  • Separation Notice (RIF)
  • SF-15
  • SF-50/ Notification of Personnel Action
  • Transcript

Applicants claiming veterans' preference must also submit:
  • A legible copy of your DD Form 214, "Certificate of Release or Discharge from Active Duty," showing all dates of service, as well as character of service (Honorable, General, etc.) is required. The member copy 2 or 4 of your DD Form 214 is preferable, as they show the characterization of service. Copies of DD-214's can be requested: Here
  • Current active duty members must submit a signed statement of service from their commander dated within the last 120 days that reflects their expected discharge date, their release from active duty under honorable conditions, any medals awarded, and the timeframe of their service so that eligibility can be determined.
  • Veterans and others (Spouse, Parents, Widows/Widowers) claiming 10 point preference must also submit an SF-15 and all documents indicated on the form as proof of type of preference. This includes a VA letter supporting your disability claim with the overall percentage listed.
  • If you are unsure as to whether you qualify for Veterans' Preference, please consult the U.S. Department of Labor's Veterans' Preference Advisor: Here
Transcripts
  • If you are basing all or some of your qualifications on education or if a degree is required for the position, a transcript must be included as part of your application package.
  • An unofficial transcript may be submitted, however, it must reflect the course names, levels, credits earned, grades received, and degree conferred if applicable.
  • Your transcript (official of unofficial) must reflect the degree conferred date if you are substituting a degree for experience.
  • A photocopy of your degree is not acceptable in lieu of a transcript.
  • An official transcript will be required at a later date if you are selected for the position.
  • Whenever possible it is preferable that you submit copies of official transcripts. Unofficial transcripts may lack essential information necessary for a full evaluation of your qualifications.
Applicants claiming CTAP/ICTAP eligibility must also submit: Here
  • Certification of expected separation, reduction-in-force separation notice, or notice of proposed removal; and your most recent performance evaluation; and an SF-50 demonstrating your separation or the position you will be separated from; or
  • Worker's compensation separation (agency certification of inability to place employee and notification of separation or a separation SF-50; or
  • Disability annuity termination (notification from OPM of disability annuity termination and separation SF-50 of the last position held); or
  • Military reserve or National Guard technician special disability retirement annuity under 5 U.S.C. 8337(h) or 8456 (certification of special disability retirement annuity from a military department or National Guard bureau and separation SF-50 of the last position held).
Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure that all required documents have been submitted by the closing date of the announcement. You will not be contacted for additional information.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must complete the Application Preview and submit the documentation specified in the required documents section below.
https://apply.usastaffing.gov/ViewQuestionnaire/12604250

The complete application package must be submitted by 11:59 PM (EST) on 11/29/2024 to receive consideration.
1. To begin, click apply online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS résumé and/or other supporting documents and to complete the occupational questionnaire.
2. Click submit my answers to submit your application package.

Note: It is your responsibility to ensure that your response and any appropriate documentation is submitted by the closing date of the announcement. To verify that your application is complete, log into your USAJOBS account, select the application status link, and then select the more information link for this position. The details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to your application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USAJOBS accountand click update application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Additional information for your consideration when making application: The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified for this vacancy. A well-qualified candidate is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualifications requirements for this position. Specifically, a well-qualified candidate will score 90 or above within the assessment portion of this vacancy. Information about ICTAP and CTAP eligibility can also be found: Here

Notice to Applicants: Itis the policy of the Government not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual. Information about an individual's employment experience will be used only to determine the person's qualifications and to assess his or her relative level of knowledge, skills, and abilities. Although an individual's personal conduct may be relevant in any employment decision, including conduct during periods of unemployment or evidence of dishonesty in handling financial matters, financial difficulty that has arisen through no fault of the individual will generally not itself be the basis of an unfavorable suitability or fitness determination.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Agency contact information

HRC-Detroit DEU
Address
Atlanta Regional Benefit Office
1700 Clairmont Rd
Decatur, GA 30033
US
Learn more about this agency

Next steps

After the review is complete, a referral certificate will be issued and applicants will be notified of their status by email (if provided). Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account: Here
For a more detailed update of your status, click on "more information." Information regarding applicant process can be found: Here


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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