Clarification from the agency

All U.S. Citizens

• Possess superior knowledge of the principles, practices, concepts and theories of law (Federal and State), regulations, and policies as they relate to the servicing and liquidation of VA guaranteed loans.
• Review and evaluate the borrower’s ability (or lack thereof) to reinstate a delinquent loan as well as the borrower’s potential to repay the loan.
• Conduct audits of loan servicers’ adherence to VA regulations and guidelines as they relate to the following work processes: servicer completed workout and loss mitigation options and servicer completed loan modifications.
• Review servicer completed “Net Value” determinations to ensure compliance with VA established calculation requirements and credit to Veterans’ accounts.
• Review claims under guaranty (initial, appealed, and supplemental) and the transfer of custody and recommend approval of payments; review the electronic loan docket and supporting documents so that the loan and claim comply with VA regulations.
• Analyze post audits to determine if payments were appropriate; or determine if the guaranty is adversely affected or if the security has suffered a decline in value with recommending the proper course of action if violations occurred.
• Follow-up on title documents concerning loans being acquired by VA under 38 CFR 36.4318. Review title documents for accuracy and completeness and forward completed package with recommendation to VA’s legal counsel final approval.
• Use considerable judgment in researching and evaluating such factors as income, reliability of income, current and estimated expenses, credit rating, self-employment earnings, property values, condition of property, and real estate trends and laws.
• Supplement the servicer’s/holder’s efforts in servicing VA guaranteed loans through phone contacts, correspondence, and face to face interviews in an effort to resolve the problem or to cure the default and minimize liquidations and VA losses.
• Instruct services/holders on VA requirements for servicing delinquent VA accounts and procedures to be followed in establishing repayment and forbearance plans, initiating foreclosures, completing modification agreements, and the filing of claims.
• Communicate clearly and competently with Veterans, real estate attorneys, mortgage banking industry professionals, and services/holders in discussing VA regulations and procedures.
• Perform other duties as assigned commensurate with the level of responsibilities contained in the position description, which may include special projects, attending meetings and/or training seminars, or speaking before groups.

Conditions of employment

• You must be a U.S. citizen to apply for this job.
• Selectees are subject to a background/suitability investigation.
• Selective Service registration is required for males born after 12/31/1959.
• A complete application package must be submitted: resume, transcripts, etc.
• Selected applicants will be required to complete an online onboarding process.
• As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
• We may consider your performance and conduct; the needs and interests of the agency; and whether your continued employment would advance organizational goals of the agency or the Government and efficiency of the Federal service.
• Upon completion of your probationary or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the cut-off date and/or closing date of this job opportunity announcement, 03/19/2026.

Note: All applicants must meet both the Individual Occupational Requirement (IOR) and the Specialized Experience as defined below:

Individual Occupational Requirement (IOR):

Education
Undergraduate and Graduate Education: Major study -- finance, business administration, economics, accounting, insurance, engineering, mathematics, banking and credit, law, real estate operations, statistics, or other fields related to the position, such as agriculture, agricultural economics, farm, livestock or ranch management, or rural sociology.

OR

Experience
Experience that demonstrated competence in agricultural, commercial, realty, or other types of loans. Experience may have been gained in such work as reviewing and passing upon applications for agricultural, commercial, bank, or mortgage loans; servicing a loan portfolio of a bank or other loan association; performing financial analysis of commercial concerns for investment purposes; appraising real estate to determine property valuation; or similar work.

In addition to the IOR, applicants must possess specialized experience and/or education as described below:

Specialized Experience:

To qualify at the GS-09 grade level: Applicants must have 1 year of specialized experience equivalent to at least the next lower grade (GS-07). Specialized experience is work experience that equipped the applicant with the knowledge, skills and abilities (KSAs) to successfully perform the duties of the position. Specialized experience for this position is defined as: experience with policies and regulations related to servicing and liquidating home loans. Experience must include performing financial audits and analyzing financial trends as they pertain to mortgage loans.

OR

Applicants may substitute education for experience to qualify at the GS-09 grade level:Applicants must have a master's or equivalent graduate degree or 2 full years (36 semester hours or 54 quarter hours) of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., if related. This graduate degree or education must demonstrate the KSAs to do the work of this position. If you are claiming to qualify based on your education, your application must include an official or unofficial copy of graduate level transcripts that demonstrate this information.

OR

Applicants may combine education and experience to qualify at the GS-09 grade level: Applicants may combine specialized experience and education beyond one full year of graduate level education. If you have some, but not all, of the graduate education described above AND less than one full year of the specialized experience described above, you may qualify by combining the amount of creditable education and experience that you do have. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-09. To calculate, first identify the education you have earned beyond your first year of study as a percentage of a total of two years of study. Then identify the number of months of specialized experience you have as a percentage of 12 months. Add the two percentages. The total must equal at least 100 percent in order to be qualifying. For example, an applicant who has 27 semester hours of graduate level education (i.e. 50% of graduate education required beyond the first 18 credit hours earned) and who has 6 months of creditable specialized experience (i.e., 50% of the one year of specialized experience required) would meet 100% and thus be qualified for the position. If you are claiming to qualify based on your education, your application must include an official or unofficial copy of graduate level transcripts that demonstrate this information.

To qualify at the GS-11 grade level: Applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-09). Specialized experience is work experience that equipped the applicant with the KSAs to successfully perform the duties of the position. Specialized experience for this position is defined as: experience in all phases of servicing and liquidating loans to include reviewing and passing along applications for agricultural, commercial, bank or mortgage loans.

OR

Applicants may substitute education for experience to qualify at the GS-11 grade level:Applicants must have a Ph.D. or equivalent doctoral degree or three full years (54 semester hours or 81 quarter hours) of progressively higher level graduate education leading to such a degree or LL.M, if related. This graduate degree or education must demonstrate the KSAs to do the work of this position. If you are claiming to qualify based on your education, your application must include an official or unofficial copy of graduate level transcripts that demonstrate this information.

OR

Applicants may combine education and experience to qualify at the GS-11 grade level: Applicants may combine specialized experience and education beyond two full years of graduate level education. If you have some, but not all, of the graduate education described above AND less than one full year of the specialized experience described above, you may qualify by combining the amount of creditable education and experience that you do have. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-11. To calculate, first identify the education you have earned beyond your first two years of study as a percentage of a total of three years of study. Then identify the number of months of specialized experience you have as a percentage of 12 months. Add the two percentages. The total must equal at least 100 percent in order to be qualifying. For example, an applicant who has 45 semester hours of graduate level education (i.e. 50% of graduate education required beyond the first two years) and who has 6 months of creditable specialized experience (i.e., 50% of the one year of specialized experience required) would meet 100% and thus be qualified for the position. If you are claiming to qualify based on your education, your application must include an official or unofficial copy of graduate level transcripts that demonstrate this information.

Note: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge and skills, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience you document, to include volunteer experience.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants who do not fully address in their resumes the specialized experience needed for the position (as described in the job opportunity announcement), or who do not possess the education to substitute for it, will not be referred for further consideration.

If you are referred for consideration you will be rated on the following competencies (KSAs) based on your application for this position:

• Technical Competence
• Problem Solving
• Customer Service
• Self-Management

You may be asked to submit additional job related information, which may include responses to the KSAs identified in the job opportunity announcement; and/or completion of a work sample; and/or an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or your further consideration for employment.

After we receive application packages (including all required documents) and the vacancy announcement closes, we review applications to ensure qualification and eligibility requirements are met. During our review, if your resume and application package does not support your questionnaire answers, we will adjust your rating accordingly.

Your application will be evaluated using the category rating method based on your responses to the assessment questions and the documents you submit. If you meet the basic requirements for the position, your application will be evaluated and placed into one of three categories:

1. Best Qualified Category - Candidates who meet the minimum qualification requirements and demonstrate a high level of the KSAs necessary to perform the duties of the position.
2. Well Qualified Category - Candidates who meet the minimum qualification requirements and demonstrate a satisfactory level of the KSAs necessary to perform the duties of the position.
3. Qualified Category - Candidates who meet the minimum qualifications requirements.

Note: Candidates eligible for Veterans' preference will be placed ahead of other candidates in the appropriate category for which they have been rated. Additionally, preference eligible candidates who have a compensable service-connected disability of at least 10 percent and who meet the minimum qualification requirements will automatically be placed in the best qualified category.

Required Documents:

• Resume

Resume (limited to 2 pages)

• You must provide a resume detailing your specialized experience and competencies relevant to the position.
• For qualifications determinations your resume must reflect hours worked per week, the inclusive dates of employment, and the level of your experience. If your resume does not reflect this information you will not receive credit for the experience.
• If you submit more than one copy of your resume, the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent." It is your responsibility to check the status and timestamp of all documents you submit as part of your application. We would recommend that you not submit more than one version of your resume.
• If your resume includes a photograph or other inappropriate material or content, we will not use it to make eligibility and qualification determinations, and you may not be considered further for the vacancy.

Accepted Documents:

• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (Schedule A)
• Disability Letter (VA)
• CTAP/ICTAP Other documents
• PCS Orders
• Performance Appraisal
• Proof of Marriage Status
• Resume
• Separation Notice (RIF)
• SF-15
• SF-50/ Notification of Personnel Action
• Transcript

Transcripts

• If you are basing all or some of your qualifications on education or if a degree is required for the position, a transcript must be included as part of your application package.
• An unofficial transcript may be submitted, however, it must reflect the name of the school, course names, levels, credits earned, grades received, and degree conferred if applicable.
• Your transcript (official of unofficial) must reflect the degree conferred date if you are substituting a degree for experience.
• A photocopy of your degree is not acceptable in lieu of a transcript.
• An official transcript will be required at a later date if you are selected for the position.
• Whenever possible it is preferable that you submit copies of official transcripts. Unofficial transcripts may lack essential information necessary for a full evaluation of your qualifications.

Applicants claiming Veterans' preference must also submit:

• A legible copy of your DD Form 214, "Certificate of Release or Discharge from Active Duty," showing all dates of service, as well as character of service (Honorable, General, etc.) is required. The member copy 2 or 4 of your DD Form 214 is preferable, as they show the characterization of service. Copies of DD-214s can be requested from the National Archives.
• Current active duty members must submit a signed statement of service from their commander dated within the last 120 days that reflects their expected discharge date, their release from active duty under honorable conditions, any medals awarded, and the timeframe of their service so that eligibility can be determined.
• Veterans or others (spouse, parent, widow, widower) claiming 10 point preference must also submit an SF-15 and all documents indicated on the form as proof of type of preference. This includes a VA letter supporting your disability claim with the overall percentage listed.
• If you are unsure as to whether you qualify for Veterans' preference, please consult the U.S. Department of Labor's Veterans' Preference Advisor.

Applicants claiming CTAP/ICTAP eligibility must also submit:

• Certification of expected separation or reduction-in-force separation notice,your most recent performance evaluation, and an SF-50 demonstrating your separation or the position you will be separated from; or
• Worker's compensation separation (agency certification of inability to place employee and notification of separation or a separation SF-50; or
• Disability annuity termination (notification from OPM of disability annuity termination and separation SF-50 of the last position held); or
• Military reserve or National Guard technician special disability retirement annuity under 5 U.S.C. 8337(h) or 8456 (certification of special disability retirement annuity from a military department or National Guard bureau and separation SF-50 of the last position held).

Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure that all required documents have been submitted by the closing date of the announcement. You will not be contacted for additional information.

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