Duties
This position is located in Phoenix, Arizona with the Integrated Resilience Operations Center (IROC). The purpose of the position is to provide support in the administration of Military & Family Readiness Program (SFRP) services for the Army National Guard within the State Family Program. This is achieved by performing assignments designed to provide familiarity with the Family Program, community services, effective relations with supporting social service and emergency organizations, recruit and train volunteers, promote resilience and financial literacy through targeted life skills training, and the development of human resources program referral networks.
Serve as fully independent advisor within geographical area of responsibility in accomplishing all objectives of the Soldier & Family Readiness Program (SFRP) for the Army National Guard to maximize retention and readiness. Provide input to develop, articulate, and implement the Family Readiness Program at the State level, inclusive of family readiness, family assistance, employment outreach, volunteer training and management and improvement of quality of life and well-being of Service members and families. Conduct needs assessments to determine requirements. Collect and organizes volunteer, family, and other related data, submit data and information through the State Family Program Director or Supervisory Family Support Services Specialist. Ensure accurate and timely input into the NGB-approved system of record for all applicable Service Members and Family case information, unit support, community outreach, training provision, volunteer management and other Family Program data. Conduct briefings at the local, unit and state levels to provide necessary information to leadership, commanders, Soldiers, Families, Soldier and Family Readiness Groups (SFRGs) and community partners and stimulate interest and support to build program and community capacity.
Manages and operates family assistance center and provide assistance to commands within geographical area of responsibility in support of the SFRP. Provides information resource referral and non-medical administrative case management across all essential services; including but not limited to, Crisis, Legal, Financial, TRICARE, ID Cards/DEERS, Community Information and Outreach Services, Employment/Financial Literacy, Emergency Family Assistance Center (EFAC) and Exceptional Family Member Program (EFMP). Shall coordinate assistance from military, government, and civilian organizations as needed to assist Service Members, Family Members, Retirees, and Civilian Government Employees needing military quality of life support, and ensure accurate and timely input into the NGB-approved system of record for all applicable Service Members and Family case information. Establish recurring outreach contact with each Service member's Designated Individual as directed by law, regulation or instruction from the Supervisory Family Support Services Specialist. Provides support during 24/7 EFAC operations, Yellow Ribbon Reintegration activities, Recruit Sustainment Program activities, drill and annual training periods as required.
Provide training and technical support to Commanders and Family Readiness Liaisons to support their Unit Family Readiness program and SFRGs. Responsible to conduct informal and formal training and recruiting of volunteers. Support volunteers to work with the SFRGs, and to instruct and train units, soldiers, and their families. Recruit and complete administrative actions for the appointment of statutory volunteers. Develop and conduct orientation and training programs for volunteers, including Army Family Team Building, Army Family Action Plan and Operation Ready/Readiness Essentials for Army Leaders. Maintain a system of documenting volunteer services and hours, and a library of resource materials concerning volunteerism, and provide materials to volunteers as needed. Plans volunteer recognition activities at the unit and State levels and makes recommendations to the State Family Program Director or Supervisory Family Support Services Specialist higher headquarters for state and national level volunteer awards. Initiate Invitational Travel Orders (ITOs) for volunteers. Plans and conducts workshops and seminars, coordinating volunteer assistance as needed. Identifies statutory volunteers to serve as State Family Program volunteer council members, coordinates activities, and council communications. Assist higher headquarters in planning and coordinating resources for family assistance at deployment cycle support and steady-state readiness activities. Implement and maintains a system of providing publications and information to units and SFRGs.
Submit information to support development and budget forecasting to support the Soldier and Family Readiness Support Program to higher headquarters.
Perform other duties as assigned.
Requirements
Conditions of Employment
- Federal employment suitability as determined by a background investigation.
- Participation in the Direct Deposit/Electronic Funds Transfer Program.
- May be required to successfully complete a probationary period.
- Males born after 31 December 1959 must be registered for Selective Service.
- Incumbent must possess and maintain a current state driver’s license.
- NOTE: Individual selected will receive an Indefinite Appointment and may be converted to permanent based on availability of funds or position no longer being encumbered.
- Incumbent must possess or obtain a Secret Security Clearance within one year of appointment.
- This position is subject to rotating shifts, night shifts and weekends or holidays.
- The employee may be required to travel in military and/or commercial vehicles to perform temporary duty assignments.
- The incumbent of this position description must have at a minimum, a completed National Agency Check (NAC) prior to position assignment.
- This position is designated as Essential Personnel and may be subject to duty in preparation for, or in response to, a state emergency or disaster declaration.
- CONT. Head of Agency requests to exceed 14 days in a calendar year must be approved in advance by the National Guard, Director of Manpower and Personnel (NGB-J1).
Qualifications
SPECIALIZED EXPERIENCE: 1 year specialized experience, education or training equivalent to at least the next lower grade level. Applicants must have experience providing technical guidance and assistance in the type of work or in comparable work of the position to be filled [see duties]. Applicants must have a thorough knowledge and understanding of administrative procedures and practices of management. Experience developing administrative procedures.
Education
You must provide transcripts or other documentation to support your Educational claims. To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
1. Ability to serve as fully independent advisor within geographical area of responsibility in accomplishing all objectives of the SFRSP for the Army National Guard to maximize retention and Readiness.
2. Knowledge of Family Assistance Center operations.
3. Skill in providing training and technical support to Commanders and Family Readiness Liaisons to support their Unit Family Readiness program and Soldier & Family Readiness Groups (SFRGs).
4. Experience with providing input to develop, articulate, and implement the Family Readiness Program at the State level, inclusive of family readiness, family assistance, employment outreach, volunteer training and management and improvement of quality of life and well-being of Service members and families.
5. Ability to support budget development and forecasting in support of the Soldier and Family Readiness Program.
Required Documents
To apply for this position, you MUST SUBMIT a complete Application Package which includes:
1. Optional Form 612 or your resume must provide the following information in the application/resume (or equivalent) for proper evaluation:
- Name
- Mailing address
- Phone Number (daytime and evening)
- Work experience related to the job for which you are applying, including job title (if federal, include pay plan, series and grade), date experience was obtained (i.e., in a from mm/yy to mm/yy format).
- Hours per week.
- Employer's name and address.
- Supervisor's name and phone number.
2. Other supporting documents if required and/or applicable: DD-214, SF-15, Transcripts, etc.
3. If you are claiming Veteran's Preference please see the list below for your claims and the required documentation to support your claim. If you are unsure if you can claim Veterans Preference click the link to see if you may be eligible: https://webapps.dol.gov/elaws/vets/vetpref/choice.htm. Visit the OPM Vet Guide for information on the different categories of Veterans Preference at: https://www.opm.gov/policy-data-oversight/veterans-services/vet-guide-for-hr-professionals/#4. You must also provide the applicable supporting documentation of your disability (e.g. disability letter from the VA) as described on Standard Form-15 (SF-15). http://www.opm.gov/forms/pdf_fill/SF15.pdf. Applicant must provide the SF-15 and appropriate supporting documentation if claiming 10-point Veterans Preference. Otherwise, Veterans Preference claim will not be adjudicated.
Veteran' Preference Codes:
TP - Tentative preference - 5 points (Required document DD 214 and DD 215 (as applicable))
CP - Compensable disability preference - 10 points (10%-29% disability) (Required documents DD 214 and DD 215 and disability letter from the VA (as applicable))
CPS - 30 Percent Compensable disability preference - 10 points (30% or more disability (Required documents DD 214 and DD 215 and disability letter from the VA (as applicable))
XP - disability preference 10 points (has service-connected disability or received Purple Heart, but does not qualify for CP or CPS.) (Required document DD 214 and DD 215 (as applicable))
XP - 10 Points-Derived preference for deceased relatives (spouse, widowers, parents of deceased veterans)
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section above. To view the Occupational Questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12684888A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Next steps
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.