Summary
This position is assigned to the Morale, Welfare, and Recreation (MWR) Recreational Lodging Program; Fleet Readiness (N92); Commander, Navy Installations Command (CNIC); Naval Support Activity Monterey. The incumbent performs front desk and/or reservation functions for the MWR Recreational lodging program.
Duties
- Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card.
- Provides assistance in handling customer complaints, involving management as necessary.
- Receives requests and processes reservations within established guidelines. When rooms/spaces are not available, provides an option to be on a waitlist and/or alternative lodging or RV Parks in the area.
- Registers and assigns rooms/spaces to guests, transmitting and receiving messages, keeping records of occupied rooms/spaces and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.
- Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.
- Ensures guest security and privacy is maintained at all times.
- Interacts with guests professionally; answers questions concerning the facility, amenities, and provides information about local attractions.
- Inventories all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat.
- Runs and prints various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports, as requested.
- Answers phones and transfers calls to appropriate individuals.
- Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required.
- Retrieves Lost and Found items and contacts the guest regarding lost or found items.
Requirements
Conditions of Employment
- Must meet Federal Employment suitability requirements and successful completion of background investigation. Background Investigations are conducted using fingerprint identification and completion of background inquiry forms.
- Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
- This position may be designated ALPHA personnel for inclement weather or in the interest of national security
and may be required to report for work when other employees are excused.
- This position is subject to the possibility of working on weekends and holidays, as well as, rotating shifts, often
consisting of other than normal duty hours.
- The incumbent may be recalled to duty and/or required to work overtime, as necessary to meet mission
requirements.
- May be required to possess a valid state driver’s license. Travel to other Recreational Lodging facilities may be
required within the normal scope of duties.
Qualifications
- Knowledge of daily front desk operations of a hotel or RV Parks.
- Knowledge of basic principles, concepts, standards, and regulations related to hospitality operations.
- Knowledge of an automated property management system(s).
- Skill in resolving customer complaints.
- Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook).
- Skill in basic math.
- Skill in reading.
- Ability to handle, control, and account for large amounts of cash.
- Ability to handle, address and resolve customer complaints.
- Ability to communicate effectively both orally and in writing, in English.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
Required Documents
The following documents are required at the time of application:
- Résumé
- Proof of education/training: provide a copy of your awarded/conferred college transcript(s)
- If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
- If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
- If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
- If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
How to Apply
Applications are not accepted in person or via email. Applicants must apply online.
Click the blue APPLY button at the top of this announcement to apply.
Next steps
Applicants who do not meet the above requirements or submit all required forms may not be considered. Due to volume of applications received, applicants may not be notified of non-selection.
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