MWR Front Desk Associate Job in Monterey, CA

Summary

This job is open to

• The public

  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

• Military spouses

  Military spouses relocating under PCS orders or whose spouse is 100% disabled or died while on active duty.

Duties

The incumbent works under normal supervision. Incumbent is expected to perform daily work on own initiative and carry out assignments in accordance with DOD and Navy regulations. The leader/supervisor will provide suggestions for handling unusual situations. The purpose of the work is to provide front desk services. The work directly contributes to the military members, retirees, civilians and family member's quality of life, mission readiness and contributes to job satisfaction and retention of valuable members.MAJOR DUTIES AND RESPONSIBILITIES

• Ensures security of all guests is maintained at all times
• Ensures guest privacy is maintained at all times.
• Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions.
• Provide assistance in handling customer complaints, involving management as necessary.
• Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests.
• Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges.
• Provides guests with their room key or card.
• Receives requests and processes reservations within established guidelines.
• When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area.
• Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.
• Receives and is accountable for a change fund.
• Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.
• Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and
• lobby area clean and neat.
• May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports.
• Answers phones and transfers calls to appropriate individuals and replies to guest questions.
• Logs trouble calls in the PMS and ensures the appropriate department is notified.
• Relocates guest to a different room when required.
• May be required to retrieve Lost and Found items and contact the guest regarding lost or found items.
• Performs other related duties as assigned.

• The leader/supervisor makes selected continuing or individual assignments by indicating generally what is to be done; the limitation, quantity, and the priority or deadline of assigned work tasks.
• Recurring assignments are carried out independently without specific instructions. Situations involving unfamiliar problems not covered by instructions are referred to the supervisor for resolution.
• Completed assignments are reviewed to assure that work practices, techniques, records, and other functions are technically accurate and in compliance with instructions.

• Work is primarily performed in an office environment.
• Requirements include extended periods of standing; walking and lifting/carrying objects up to 30 pounds.

Requirements

Conditions of Employment

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background Investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must be able to work nights, weekends and holidays;

How You Will Be Evaluated

Required Documents

How to Apply

Applications are not accepted in person or via email. Applicants must apply online.Click the blue APPLY button at the top of this announcement to apply.

Next steps

Applicants who do not meet the above requirements or submit all required forms may not be considered. Due to volume of applications received, applicants may not be notified of non-selection.