Duties
The incumbent works under normal supervision. Incumbent is expected to perform daily work on own initiative and carry out assignments in accordance with DOD and Navy regulations. The leader/supervisor will provide suggestions for handling unusual situations. The purpose of the work is to provide front desk services. The work directly contributes to the military members, retirees, civilians and family member's quality of life, mission readiness and contributes to job satisfaction and retention of valuable members.MAJOR DUTIES AND RESPONSIBILITIES
- Ensures security of all guests is maintained at all times
- Ensures guest privacy is maintained at all times.
- Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions.
- Provide assistance in handling customer complaints, involving management as necessary.
- Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests.
- Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges.
- Provides guests with their room key or card.
- Receives requests and processes reservations within established guidelines.
- When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area.
- Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.
- Receives and is accountable for a change fund.
- Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.
- Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and
- lobby area clean and neat.
- May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports.
- Answers phones and transfers calls to appropriate individuals and replies to guest questions.
- Logs trouble calls in the PMS and ensures the appropriate department is notified.
- Relocates guest to a different room when required.
- May be required to retrieve Lost and Found items and contact the guest regarding lost or found items.
- Performs other related duties as assigned.
SUPERVISORY CONTROLS
- The leader/supervisor makes selected continuing or individual assignments by indicating generally what is to be done; the limitation, quantity, and the priority or deadline of assigned work tasks.
- Recurring assignments are carried out independently without specific instructions. Situations involving unfamiliar problems not covered by instructions are referred to the supervisor for resolution.
- Completed assignments are reviewed to assure that work practices, techniques, records, and other functions are technically accurate and in compliance with instructions.
PHYSICAL DEMANDS
- Work is primarily performed in an office environment.
- Requirements include extended periods of standing; walking and lifting/carrying objects up to 30 pounds.
WORK ENVIRONMENT Work is primarily performed indoors in areas that normally have adequate heat, light and ventilation.
Requirements
Conditions of Employment
- Must meet Federal Employment suitability requirements and successful completion of background investigation. Background Investigations are conducted using fingerprint identification and completion of background inquiry forms.
- Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
Qualifications
Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.A qualified candidate possess the following:
- Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations.
- Must be skilled in the use of a personal computer and various software programs.
- Must possess basic math and reading skills.
- Must be able to communicate clearly and effectively both verbally and in writing in English.
- Ability to handle, control, and account for large amounts of cash.
Education
This position does not have a positive education requirement.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
How to Apply
Applications are not accepted in person or via email. Applicants must apply online.
Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details.
Click the blue APPLY button at the top of this announcement to apply.
Next steps
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.