Summary
This position is located at Naval Support Activity Monterey historic Hotel Del Monte. The purpose of this position is to oversee daily housekeeping and custodial operations for the lodging program at the Hotel Del Monte.
Duties
MAJOR DUTIES AND RESPONSIBILITIES
- Ensures security of all guests is maintained at all times.
- Ensures guest privacy is maintained at all times.
- Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary.
- Utilizes the Property Management System (PMS) to access reports for determining work assignments for housekeepers.
- May be required to act as the supervisor in the absence of the supervisor.
- Conducts daily inspections of rooms, housekeeping carts, common areas, laundry facilities, and maintains written documentation of these inspections.
- Assists with training on proper work methods and safety procedures. Fully implements all safety, fire prevention, MSDS, and environmental/industrial hygiene requirements.
- The incumbent is responsible for the security of all items in the storeroom and/or assigned storage areas. Determines and places orders for cleaning supplies, in-room amenities, and other materials or equipment needed by the housekeeping staff and ensures items are available when required.
- Ensures equipment is properly maintained, stored, and accounted for. Issues amenities, supplies and linen to the housekeepers and performs a monthly/quarterly inventory, as required.
- Assists with investigating and preparing reports for staff mishaps/accidents
- Assists with the regular housekeeping duties and fills in where needed.
- May be required to train new Housekeeping staff and monitor performance providing coaching/counseling as required.
- Handles guest and/or staff suggestions and complaints, resolving problems in a tactful and diplomatic manner, referring difficult and/or unusual situations to the supervisor.
- Must perform duties of housekeepers, custodial workers, laundry workers, and/or their respective leaders on an "as needed" basis to cover for staff shortages or other unanticipated occurrences.
- Performs other related duties as assigned.
Conditions of Employment
- Must meet Federal Employment suitability requirements and successful completion of background investigation. Background Investigations are conducted using fingerprint identification and completion of background inquiry forms.
- Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
Qualifications
Requires one year of work experience that demonstrates knowledge of basic principles, concepts, standards, regulations and administration related to housekeeping operations.
Professional knowledge of the lodging organization, administration, policies/procedures, and practices in conducting day-to-day operations.
Must possess basic math and reading skills.
Must be able to communicate clearly and effectively both verbally and in writing in English.
The incumbent is expected to meet the requirements of a Certified Hospitality Supervisor (CHS) within six months of employment and all requirements for housekeeping/custodial services as outlined in the Lodging Career Path Guide.
Education
High School Diploma
Requires one year of work experience that demonstrates knowledge of basic principles, concepts, standards, regulations and administration related to housekeeping operations.
The incumbent is expected to meet the requirements of a Certified Hospitality Supervisor (CHS) within six months of employment and all requirements for housekeeping/custodial services as outlined in the Lodging Career Path Guide.
Benefits
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
The following documents are required at the time of application:
- Resume
- Proof of education/training: provide a copy of your awarded/conferred college transcript(s)
- If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
- If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
- If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
- If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
Applications are not accepted in person or via email. Applicants must apply online.
Click the blue APPLY button at the top of this announcement to apply.
Next steps
Applicants who do not meet the above requirements or submit all required forms may not be considered. Due to volume of applications received, applicants may not be notified of non-selection.
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