• Ensures security of all guests is maintained at all times.

• Ensures guest privacy is maintained at all times.

• Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary.

• Sorts, washes, dries, folds, bundles, wraps, and issues linen in accordance with established instructions and/or as directed by the Leader/Supervisor.

• Operates commercial washers, dryers and ironing press; paying special attention to detail while working with the laundry to prevent staining, over-bleaching, or over-starching.

• Picks up and delivers laundry to various facilities. May be required to load, unload, attach/detach laundry chemicals as needed by hand or using carts, dollies, hand trucks, golf carts or similar lifting/carrying devices.

• Inventory laundry to detect missing and/or damaged items. Maintains inventory, records damages, and issues requests for replacement items to sustain par standards set by management.

• Reads and follows written directions from manufacturer and/or supervisor on the proper use of all equipment and chemicals. Cleans filters, equipment, and notifies supervisor of any malfunctions.

• Sweeps, mops, dust, and empties trash in order to maintain cleanliness of laundry facility and linen storage areas.

• Maintains documentation of work performed on a daily and monthly basis.

• Perform other related duties as assigned.

Conditions of employment

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background Investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must have the ability to perform moderately strenuous physical labor as unassisted lifting, moving and carrying of supplies and equipment weighing up to 45 pounds.
• This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.
• This position is subject to the possibility of workdays on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours.
• Work is primarily performed indoors in areas that normally have adequate heat, light, and ventilation; however, it is not unlikely that conditions may be very hot due to heat from the dryers and presses.
• The incumbent may be exposed to dirt, disagreeable odors, and skin/eye irritants from strong cleaning solutions. Personal Protective Equipment (PPE) is provided and must be worn.

Qualifications

• Able to apply general knowledge of processes, chemicals (including MSDS), and equipment associated with laundry services. Adherence to basic safety policies is required.

• Must be able to communicate clearly and effectively both verbally and in writing in English.

• Must possess basic math and reading skills.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement. Resumes will be rated based on the information provided to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume.

The following documents are required at the time of application:

• Resume
• Proof of education/training: provide a copy of your awarded/conferred college transcript(s); if degree hasn't been conferred, provide copy of HS Diploma, GED, or equivalent
• If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
• If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
• If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
• If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

Note: When submitting transcripts for an Associate degree or higher, proof of a high school diploma or equivalent is not required. All transcripts MUST show student's name, the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study (major). If your degree has not been awarded and/or you possess certificates of completion for DoD approved competency-based training courses, and/or a valid CDA/MSA credential(s), you MUST also provide a copy of your HS Diploma or equivalent. Altered transcripts will not be accepted.

Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency which is a private U.S. organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service.

Foreign high school transcripts or diplomas do not require credential evaluation but must be in English or a certified translation.

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