Clarification from the agency

This vacancy is open to current Federal employees and Status candidates.

Duties include but are not limited to:

• Distributes Mails Internal/External
• Receives all facility mail from external sources, e.g., US Postal Service (USPS), United Parcel Service (UPS); Federal Express (FedEx); etc. Receipting and handling of hazardous and/or perishable materials, urgent and sensitive documents (e.g., Express Mail, Priority Mail, etc.) vary among the different carriers but generally require an employee signature acknowledging receipt.
• Mail Clerks drive a motorized mail truck to delivery points, which are in different buildings within the 97-acre complex. External (off-station) mail delivery is accomplished by means of driving a government-issued vehicle with as many as 10 delivery/pickup points at different locations within the city of Atlanta. The Mail Clerk is solely responsible for checking out the government vehicle, ensuring all vehicle systems are operating satisfactorily, and signing the vehicle back in upon completion of the mail run. The Mail Clerk is also responsible for returning the vehicle with a full tank of gas
• Ability to read, interpret, and follow VHA Policy, Regulations, Manuals, and procedures pertaining to all aspects of metered mail and mail room operations, and related procedures.
• Ability to type, edit, and monitor various data points.
• Ability to use Computerized Software.
• Ability to Coordinate Multiple tasks while maintaining excellent customer service.
• Ability to set Priorities Effectively.
• Ability to Collaborate and Communicate Effectively.
• Responsible for monitoring and scheduling maintenance of the mailroom and reproduction equipment.
• Responsible for maintaining the required supply inventory.
• Responsible for monitoring the metered mail budget and notifying leadership when required.
• Ability to bend, multiple times though out tour; ability to perform moderately heavy laboring work.
• Ability To Lift over 45 pounds, stand and walk for long periods of time; ability to perform moderately heavy laboring work. Ability to perform moderately heavy laboring work.
• Ability to stand and walk for long periods of time.
• Identifies problems with Mailroom processes, troubleshoots, and notifies leadership as appropriate.
• Identifies problems with Metered Mail Software/Equipment, and contacts appropriate authorities for resolution.
• Periodically performs quality assurance evaluations to ensure the continuing quality of completed pages. Transports bulk publications from the mailroom to the end user program and is able to apply that knowledge to the facility's functional and organizational offices.
• Uses the printer on a continuous basis at various stages of the printing process, checking to see that the work is acceptable and meets all requirements of the ordering office
• Controlled Mail and Pharmacy Package Processing 40 Percent Incumbent logs mail piece identification and date/time mail piece was received or identified through mail analysis. Sign the receipt for the mail piece when required by the carrier delivering to the facility. Incumbent has overall responsibility and accountability for all Pharmacy packages that have been received or picked up for shipment by the mailroom, to include scanning packages daily into the Send Suite Packaging Tracking System for complete tracking.
• Work Schedule: Monday-Friday; 7:30am-4:00pm. Work Schedule is subject to change based on agency needs.
• Virtual: This is not a virtual position.
• Position Description/PD#: Mail Clerk
• Relocation/Recruitment Incentives: Not Authorized
• Critical Skills Incentive (CSI): Not Approved
• Permanent Change of Station (PCS): Not Authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• All applicants tentatively selected for VA employment in a testing-designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for this position, you will be required to serve a 1-year probationary period or a 2-year trial period, during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance the organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement 04/29/2026.

You may qualify based on your experience and/or education as described below:

• General Experience: You must have one year of experience in any type of work that demonstrates your ability to perform the work of the position, or (2) experience that provided a familiarity with the subject matter or processes of the broad subject area of the occupation. OR,
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level, you must have 2 years above high school. OR,
• Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond High School.

You will be rated on the following Competencies for this position:

• Customer Service
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Reading Comprehension
• Self-Management
• Teamwork

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic; religions; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment

.Physical Requirements: The work is primarily sedentary; however, there may be lifting and carrying of bulky records and/or boxes, usually not exceeding 50 pounds.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on a resume or during an interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA not to deny employment to those who have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members

To apply for this position, you must provide a complete Application Package which includes:

• Resume

• Job title Duties (be as detailed as possible)
• Month & year start/end dates (e.g., June 2007 to April 2008)
• Full-time or part-time status (include hours worked per week)
• Series and Grade, if applicable, for all Federal positions you have held
• Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.

Special Note for Applications: To complete your application, please use the following link https://vacareers.va.gov/wp-content/uploads/sites/5/Resume.docx to download the standard Clinical Resume Document. This one-page document does not need to be modified and must be uploaded into the two-page restricted 'Resume' document upload field.

Your full resume/CV may be uploaded without page limitation into the 'Other' document upload field.
The following documents are accepted and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s), which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days, you must submit documentation related to your active duty service that reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.

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