Clarification from the agency

1st consideration: Current, permanent employees at Bay Pines VA Healthcare System. 2nd consideration: Current, permanent employees across VISN8.

The primary purpose of this role is to manage and analyze data associated with productivity, quality indicators, and clinical performance measures to ensure the service line meets its strategic goals. This involves independently analyzing activities within Mental Health Outpatient and Mental Health Residential Rehabilitation Programs (MHRRTP) to identify trends, conduct "deep dives" into data, and develop creative recommendations to improve operational efficiency. The analyst is expected to act with a high degree of independence, though they will collaborate closely with the Medical Management Specialist and senior Program Analyst on service-level action plans and performance improvement initiatives.

Major Duties
- Data Analysis & Performance Monitoring: Performs quantitative and qualitative analysis to evaluate the effectiveness of Mental Health Outpatient and MHRRTP programs. Monitors Quality Indicators, EPRP, and other service-level performance measures.
- Productivity & Labor Management: Oversees labor mapping for over 200 providers, ensuring Relative Value Units (RVUs) are appropriately assigned and that providers are mapped according to VA directives.
- Reporting & Presentation: Develops and prepares recurring statistical reports for the Chief of MH&BSS and Executive Office. Translates complex data into meaningful information for stakeholders.
- Training & Consultation: Provides ongoing training to clinical providers on documentation, workload capturing, and performance measures.
- Database Management: Designs and maintains customized databases and registries to support benchmarking of financial, patient, and workload data.
- Process Improvement: Leads or facilitates process improvement groups using LEAN methodologies to resolve operational problems.
- Compliance & Auditing: Conducts "deep dives" and audits of encounter and consultation data to ensure compliance with CARF, Joint Commission, and OIG standards.
- Policy Development: Analyzes new directives and policies to determine their impact on MH&BSS operations and assists in formulating local automated data processing policies.

Work Schedule: Monday - Friday, 7:30AM - 4:00PM (ADHOC avaliable)
Virtual: This is not a virtual position.
Position Description/PD#: Management & Program Analyst/PD10704A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/04/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Quantitative and Qualitative Analysis: Ability to apply analytical methods and techniques to evaluate the effectiveness and efficiency of clinical service programs.
- Data Management and Mining: Proficiency in using various databases (such as VSSC, CPRS, FileMan, SQL, and CDW) and software (Microsoft Access, Excel, Visio, and SharePoint) to extract and manage data.
- Performance Measurement: Expertise in managing and analyzing data related to productivity, quality indicators, and clinical performance measures like EPRP and Quality Indicators.
- Process Improvement: Experience applying LEAN methodologies and leading process improvement groups to enhance organizational efficiency.
- Workload and Productivity Evaluation: Knowledge of implementing data collection protocols for workload analysis, including the use of Relative Value Units (RVUs) and labor mapping.
- Policy and Regulation Interpretation: Skill in analyzing new or proposed directives and policies to determine their impact on program operations.
- Reporting and Presentation: Ability to prepare recurring and non-recurring statistical reports and deliver formal or informal presentations to various levels of leadership.

• OR,

Applicants may substitute education for the experience required for the GS-9 level. To substitute education for specialized experience, applicant must have a Master's or equivalent graduate degree, OR two (2) full years of progressively higher level graduate education leading to such a degree OR LL.B. or J.D., if related. (TRANSCRIPT REQUIRED).

• OR

Applicants may also combine education and experience to qualify at the GS-09 level. To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-09. For example, an applicant who has 18 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position. (TRANSCRIPT REQUIRED).

You will be rated on the following Competencies for this position:

• Attention to Detail
• Customer Service
• Information Management
• Organizational Awareness
• Problem Solving
• Self-Management
• Technology Application

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is sedentary. It occasionally requires carrying objects such as files, books, and papers; some walking, standing and bending. No special physical qualifications are required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

To apply for this position, you must provide a complete Application Package which includes:

• Resume
• SF-50/ Notification of Personnel Action

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

• Cover Letter
• Other (1)
• Professional Certification
• Resume
• SF-50/ Notification of Personnel Action
• Transcript

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

• Most recent SF-50 if you are a current or former Federal employee
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
• Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50's include:
  • Within grade increases at the highest grade held; or
  • Promotions with an effective date more than one year old; or
  • SF-50's at the highest grade held with an effective date more than one year old.

Next steps