Summary
This position is located in the Office of Health Services, Peace Corps' Headquarters, Washington DC. The office is responsible for developing, implementing, and monitoring the processes that support the Volunteer Health System from Pre-Service to Post-Service. The incumbent will research, develop, recommend, and implement processes or process improvements as assigned and work towards aligning them with the Peace Corps' overall business strategy.
This job is open to
Clarification from the agency
Current or former federal employees, regardless of tenure.
Individuals with disabilities.
Internal agency employees; including agency temporary employees, eligible agency Experts, and eligible agency personal services contractors.
Recently Returned Peace Corps Volunteers and qualified Returned Peace Corps Response Volunteers with Peace Corps Eligibility.
Duties
Under the supervision of OHS Deputy Director, the incumbent serves as a strategic and operational leader responsible for optimizing all aspects of the medical clearance process, medevac process, and post-service benefits process, when necessary, with the Pre-Service, InService, and Post-Service units respectively. In addition, the incumbent displays a deep understanding of the organization's objectives, cultural norms, and the intricacies of processes as assigned from any unit of OHS including Behavioral Health and Outreach, Quality Improvement, PCMO Support Unit, Epidemiology, Health Informatics, and Financial and Resource Management units.
The Management and Program Analyst performs the following major duties:
- Business Process Management
Serve as a trusted advisor to OHS managers and executives, providing strategic guidance on critical matters related to the pre-service medical clearance process and other processes that support Volunteer health and well-being. Proactively anticipate needs, trends, and organizational issues, offering insights and recommendations to drive process improvement.
Participate in all phases of multifunctional efforts to evaluate plans and proposals for process enhancement, implementation, and evaluation across various operational practices. Assess the impact of new program requirements and policies on process management, conducting in-depth analysis to identify challenges and opportunities for enhancement. Develop comprehensive reports and recommendations for change or cost benefit analysis.
Establish training modules/requirements for nurses and administrative personnel, ensuring understanding and proficiency in the process being addressed. Improve case management processes to maximize the utilization of systems and streamline workflows, collaborating with stakeholders to align objectives and overcome barriers to productivity.
- Documentation and Data Governance
Oversee the management and maintenance of key performance indicators (KPIs) and their respective dashboards. These include, but are not limited to: Process Performance KPIs, Process Controls and Nurse-Admin Performance Measures. This involves regularly monitoring KPIs, analyzing performance data, and implementing necessary adjustments to ensure process efficiency, effectiveness, and compliance with organizational standards. By closely tracking and optimizing these indicators, the incumbent will contribute to the continuous improvement and success of the overall process and its components.
Develop standards for visualizing and reporting key process indicators, enabling stakeholders to monitor the process's performance effectively. Utilize tools like Power BI for visualization purposes.
Design and implement data management routines and governance protocols for processing and managing medical clearance data in collaboration with relevant stakeholders to ensure data accuracy, security, and compliance.
Develop training materials and conduct workshops to educate stakeholders on data governance best practices, fostering a culture of data-driven decision-making and accountability.
- Liaison, Coordination and Communication
Serve as an interface with multiple offices and various stakeholders to coordinate medical clearance process or other OHS enhancements. Advise OHS management on business needs, required system enhancements, and their impact. Collaborate with key stakeholders, within and outside the Office of Health Services (OHS), to set up governance rules and oversight protocols to maintain the integrity, consistency, efficiency, and effectiveness of the medical clearance processes.
Conduct Voice of Customer/Stakeholder exercises to gather requirements and feedback, ensuring that the medical clearance process or other processes align with stakeholder needs and expectations.
Collaborate with technology teams and key stakeholders, including clinicians and managers, to develop a joint change plan for process improvements and the integration of support technologies. Conduct regular reviews and audits of process documentation to ensure accuracy, completeness, and compliance with regulatory requirements.
Other duties as assigned within the PD.
Requirements
Conditions of Employment
Please read this announcement in its entirety prior to submitting your application.
- You must be a U.S. Citizen.
- You must be at least 18 years of age.
- All Federal employees are required to have federal salary payments made by direct deposit to a financial institution of their choosing.
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so. For additional information, see www.sss.gov.
- You must complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
- You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must be unexpired originalor certified copies.
- You must successfully complete a background security investigation with favorable adjudication. Failure to successfully meet this requirement will be grounds for employment termination.
- Prior to employment, and in compliance with statutes 5 USC 3322 and 22 USC 2507b, Peace Corps will conduct a check of Peace Corps records for both Returned Peace Corps Volunteers and former Peace Corps employees.
- All new employees are required to certify and submit a state of understanding acknowledging adherence to the Peace Corps condition of employment prior to day 1 of employment with the Peace Corps.
- This position requires a public trust background investigation.
- This is a bargaining unit position.
- A one-year probationary period is required
- A one-year supervisory probationary period is required.
- The initial appointment to this position cannot exceed five years.
Qualifications
All qualification requirements must be met by 07/16/2024 (the closing date of the announcement). You will receive credit for all qualifying experience, including volunteer experience. To ensure full credit for your experience, please indicate the start and end dates (month, day, and year) of employment, the number of hours worked per week, and the location of employment in your resume. Qualification claims will be subject to verification.
Specialized Experience:
This vacancy is being announced at two grade levels:
Specialized Experience at the FP-2 (GS-14):
To be minimally qualified for this position at the FP-2 level, you must have at least one year of specialized experience equivalent to the next lower level in the normal line of progression, FP-3 or GS-13 level which is in or directly related to the line of work of the position to be filled and which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience includes: Knowledge of medical clearance process; Develop comprehensive reports and cost benefit analysis; knowledge of automated systems, databases; Applying theories and/or methodologies for monitoring and evaluation of programs and training, data analysis, and/or reporting; Leading project management in support of strategic planning at the organizational or agency level.
~OR~
Specialized Experience at the FP-3 (GS-13):
To be minimally qualified for this position at the FP-3 level, you must have at least one year of specialized experience equivalent to the next lower level in the normal line of progression, FP-4 or GS-12 level which is in or directly related to the line of work of the position to be filled and which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience includes: Knowledge of medical clearance process; Develop comprehensive reports and cost benefit analysis; knowledge of automated systems, databases; Applying theories and/or methodologies for monitoring and evaluation of programs and training, data analysis, and/or reporting; Leading project management in support of strategic planning at the organizational or agency level.
~AND~
Time-in-Grade (TIG) Requirements:
Current or Formal Federal employees, including current Peace Corps employees, must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the FP-09 (GS-05) grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position to which you are applying.
All current or former Federal employees (including internal employees) must provide a copy of their SF-50 (you may need to submit more than one), "Notice of Personnel Action" that indicates proof of status and time-in-grade eligibility. The SF-50 must include your position, title, series, grade, step, tenure, and type of service (Competitive or Excepted).
Please note:
- Past experience that satisfies the Specialized Experience MUST be well documented within your resume. Failure to provide this information in your resume with corresponding start and end dates (month, day, and year) of employment, the number of hours worked per week, and location of employment may result in disqualification from further consideration.
- Specialized Experience may have been gained in the public sector, private sector, or through volunteer work done with National Service programs (e.g., Peace Corps, AmeriCorps) or other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).
- One year of experience refers to full-time work; part-time work is considered on a prorated basis.
- Additional information on qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site.
- Peace Corps employees are employed using the Foreign Personnel (FP) pay scale. The FP pay plan does not follow the same structure as the GS pay plan. In the FP pay plan, as the grade-level numbers decrease the level/pay for the position increases. The FP-09 is the lowest entry-level grade and the FP-01 is the highest senior-level grade.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Applications will be reviewed once the vacancy announcement closes. We use a multi-step process to review and evaluate applicants:
1. Eligibility and Minimum Qualifications
We will review your submitted resume and documents to determine if you meet the eligibility and minimum qualification requirements, including any required education, experience, and/or selective placement factors. You will be rated as ineligible if you are outside of the area of consideration (i.e., who may apply) or your application is missing any required documents. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated or falsified your qualifications, education, eligibility claims, and/or experience, this is cause for disqualification. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You will be rated as not qualified if you do not possess the minimum qualification requirements.
2. Rating and Ranking
If you are found to meet both the eligibility and minimum qualification requirements, we will assess the quality of your experience and the extent to which you possess the required experience by comparing your submitted resume and documents against your responses to the occupational questionnaire and the specialized experience at the grade level(s) for which you are applying. The occupational questionnaire is the list of questions in the automated system that you will have an opportunity to answer once you apply for the position. Based on the outcome of this evaluation, you will be assigned a numerical score (out of 100 possible). If your responses to the occupational questionnaire are not substantiated by your submitted resume, you may be disqualified from receiving further consideration.
3. Referral and Selection
If you are found to be amongst the most highly qualified applicants, you will be referred to the selecting official. As part of the assessment and selection process, the selecting official may invite you to participate in a structured interview, check your references, and/or request that you submit a writing sample or complete a written assessment or exercise to further evaluate your qualifications for this position.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
- Data Management
- Performance Management
- Research
- Strategic Thinking
You may preview the questionnaire for this vacancy here: https://apply.usastaffing.gov/ViewQuestionnaire/12461794
Required Documents
Your complete application includes your resume, your responses to the online questionnaire, and documents which establish your eligibility to apply. If you fail to provide any of these documents, your application will be marked as incomplete and disqualified from further consideration.
All required documents listed below, that are applicable to you, must be submitted by 11:59 p.m. Eastern Time (ET) on 07/16/2024 (the closing date of this announcement).
1. Resume: All applicants must submit a detailed resume showing all relevant work experience (paid and unpaid) including job title and duties performed. Your resume must show complete information for each job entry to support your qualifications. The following information must be provided in your resume:
- Full name and address of the employer;
- Official position titles;
- Start and end dates of your prior employment (including month, day, and year);
- Work schedule (part-time, full-time, number of hours if intermittent);
- Number of hours worked per week;
- Salary;
- If you are a current Federal employee or former Federal employee, provide your pay plan, series, and grade level (e.g. GS-0201-09);
- A detailed list of duties & accomplishments; and
- Any completed education and training (program title, subject area, number of hours completed, and completion date).
TIP: A good way to ensure you include all essential information is to use the Resume Builder in USAJOBS to create your resume. If your resume does not contain this information, your application may be marked as incomplete and disqualified from further consideration.
If your resume includes a photograph or other inappropriate material or content, you will not be considered for this vacancy.
2. Proof of Eligibility to Apply: Your application must include the documents which prove you are eligible to apply for the vacancy. You must meet the requirements of at least one of the authorities listed in the "Who May Apply" section of this announcement to receive further consideration.
- SF-50(s): If you are a current or former federal employee (including current Peace Corps employees), you are required to submit a legible copy/copies of a recent SF-50, Notification of Personnel Action.
- Time-in-grade documentation: If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements. Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade. Examples of appropriate SF-50s include:
- Within grade increases at the highest grade held; or
- Promotions with an effective date more than one year old; or
- SF-50s at the highest grade held with an effective date more than one year old.
- Individuals with Disabilities (IWD): If you are applying using IWD eligibility must provide a Proof of Disability Documentation Letter (commonly referred to as a Schedule A Letter). This letter must be on official stationery/letterhead with an official signature. The letter should clearly state your full name and that you are a person with a disability or targeted disability and are eligible for appointment under Schedule A hiring authority as outlined in 5 CFR Section 213.3102(u). The letter must have been provided by, one of the follow:
- a licensed medical professional; or
- a licensed rehabilitation professional; or
- a federal, state, District of Columbia, or U.S. territory agency that issues or provides disability benefits.
- Peace Corps Eligibility (PCE) documentation of qualifying volunteer service: Applicants claiming PCE are required to submit documentation verifying that you are eligible.
- In most cases, this will be your Description of Service (DOS). Please include this under the "Proof of Volunteer with PC, VISTA, ACTION etc." document place holder.
- The following statement must be included in the final paragraph of the signed DOS: This is to certify in accordance with Section 6.0 of Peace Corps Manual Section 285 that (NAME) served satisfactorily as a Peace Corps (Response) volunteer for a full term of service under an appointment of (X) months.
- PCRVs should also include their Verification of Service letter, which is important retirement and leave documentation.
How to Apply
To apply for this position, you must complete the online questionnaire and submit the documentation specified in the "Required Documents" section of this announcement. The complete application package must be submitted by 11:59 PM (EST) on 07/16/2024 to receive consideration.
- To begin, click "Apply Online" to create an account or log into your existing USAJOBS account.
- Follow the prompts to select your resume and/or other supporting documents to be included with your application package.
- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, the assessment questionnaire, verify the required documentation is included with your application package, and submit the application. Please ensure you click the "Submit My Answers" button to submit your application.
- It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. HR will not modify answers/documents submitted by an applicant. If more than one resume is received, only the last resume received and processed will be reviewed.
- Your uploaded documents may take several hours to clear the virus scan process so please plan appropriately. You are encouraged to apply online. Applying online will allow you to review and track the status of your application.
- Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
To verify the status of your application, log into your USAJOBS account https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Your experience must be fully documented in your resume. See the "Required Documents" section of this announcement for more information on what you must include in your resume. Be clear and specific when describing your experience in your resume. We will not make assumptions regarding your experience.
The Peace Corps is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
We are committed to maintaining a diverse and inclusive culture. Our goal is to attract and develop the best and brightest from all lifestyles and backgrounds. The Peace Corps strives to create a culture of inclusion where individuals feel respected and are treated fairly in all aspects of differences. Our commitment is to make a difference in the lives of people around the world.
The Peace Corps provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the hiring process, please notify the Office of Human Resources by calling 202-692-1200 or the Office of Civil Rights and Diversity on 202-692-2139. Decisions on granting reasonable accommodation are made on a case-by-case basis.
Next steps
- If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position.
- You may check the status of your application at any time by logging into your USAJOBS account and by going to the "My Account" tab and clicking on "Application Status". For a more detailed update of your application status, you may go to "more information" under the individual vacancy.
- Applications will be reviewed once the vacancy announcement closes.
- If you are determined to be ineligible or not qualified, your application will be disqualified from receiving further consideration.
- If you are among the top qualified candidates, your application may be referred to the Selecting Official for further consideration.
- USAJOBS has added an alert setting to their system to provide status updates for applicants. You can elect to activate the status updates from your USAJOBS profile at any point during the application process.
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