Summary
1-year non-reimbursable assignment
U.S. Citizenship and Immigration Services (USCIS), Identity and Information Management Division (IIMD)
Management and Program Analyst
Series Requested: 0343
Security Clearance: None
Virtual/Remote: Yes (Camp Springs, MD, or current duty location)
Only current, full-time federal employees are eligible.
Resumes are reviewed every 30 days until selection/closing date.
This is a Detail, not a Developmental Rotation.
Supervisory approval form must be signed.
Duties
The USCIS Identity and Information Management Division is soliciting for candidates to serve as project managers for records, identity, and biometrics systems and projects. IIMD's objective is to modernize and synchronize enterprise systems and processes to deliver trusted identity and immigration records by creating and maintaining enterprise person centric solutions that safeguard and maintain integrity of identity and immigration records while ensuring timely and accurate delivery to adjudicators and enforcement partners. This position may be within IIMD's Person Centric Solutions Branch,Immigration Records Management Branch, or Biometric Solutions Branch.
As a project manager, your responsibilities will include, but are not limited to:
- Leading and participating in Integrated Product Teams (IPTs)/working groups.
- Gathering, documenting, analyzing, and validating business requirements.
- Develops and conducts briefings and other communications to advise senior leadership on projects and issues.
- Prepares analyses and recommendations on projects.
- Collaborates across branches and with Product Owners to ensure tasks are completed, blockers are analyzed and discussed, communicate progress, risks, and changes with leadership and stakeholders.
- Maintaining positive working relationships and ensuring cross-collaboration within IIMD and with both our USCIS partners and our external partners.
- Perform user acceptance testing as systems enhancements are developed.
- Perform analysis of system generated verification errors to determine the impacts and resolve all errors. Assemble and analyze relevant facts and draw significant solutions and effectively communicate the same.
- Identify and troubleshoot systems and data issues to determine root cause. Work with system product owners and other project managers to resolve system and data issues, including information technology system changes. This could be to resolve records and identity issues and/or biometrics scheduling issues.
- Conduct analysis and evaluation of proposed changes, researching and investigating new or improved business and management practices to determine the impact on program operations and advising leadership of recommended solutions to various problems.
Requirements
Conditions of Employment
- Must be a current permanent Federal employee
- Must have supervisory approval to apply to the Joint Duty Assignment. DHS 250-2 Application Form under "required documents" section.
- Must NOT have any pending/outstanding disciplinary actions
- Must have achieved a minimum of "meet expectations/proficiency" on latest performance appraisal/evaluation
- Must be currently at the grade level of the detail. *No Temporary Promotion Opportunity*
- The program does not apply to members of the Military service or contractors.
Qualifications
Qualifications required:
- Demonstrate ability to anticipate needs, react quickly, and manage multiple tasks in a fast-paced environment.
- Experience planning and executing projects and studies that address challenging topics involving a wide variety of internal and external stakeholders.
- Experience analyzing, establishing, and implementing project goals and objectives.
- Proven ability to communicate and explain complex tasks/features to broad audiences.
- Experience establishing long-range work plans and determining the actions necessary to accomplish objectives.
- Ability to multi-task and prioritize simultaneous projects to meet the demands of a busy office environment.
- 2+ years experience working in or with records management, identity management, and/or biometrics management is preferred.
- Familiarity with USCIS and DHS systems (e.g. PCIS, CMS, RAILS,CPMS, NASS, etc.). Familiarity with enterprise data governance practices, classes of admission (COAs, etc. is a plus but not required.
- Demonstrated interest and ability working with information technology.
- Have received a FY24 final performance rating of "Achieved Expectations" or higher.
Please read the following important information to ensure we have everything we need to consider your application:
It is your responsibility to ensure that you submit appropriate documentation prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience as it relates to this Joint Duty assignment opportunity announcement.
Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated based on your resume.
Please ensure EACH work history includes ALL of the following information:
- Job Title (Include series and grade of Federal Job)
- Duties (Be specific in describing your duties)
- Name of Federal agency
- Supervisor name, email, and phone number
- Start and end dates including month and year (e.g. June 2007 to April 2008)
Education
EDUCATIONAL SUBSTITUTION: There is no educational substitution for this position.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume and supporting documentation to ensure you meet the basic qualification requirements. If you meet the minimum qualifications, your experience, education, and training will be rated using a job questionnaire based on the competencies or knowledge, skills, and abilities needed to perform this Joint Duty Assignment.
If you are among the best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. After reviewing your resume and supporting documentation, a determination will be made. You must submit the supporting documents listed under the required documents section of this announcement.
Note: DHS continues to take necessary steps to keep our workforce safe amid the COVID-19 pandemic. If you receive a final Joint Duty Assignment offer to onboard, please complete the onboarding requirements and/or forms and submit them electronically in an expeditious manner. Your start date may be delayed if the action above is not completed.
Required Documents
1. Resume: Do not include any personally identifiable information (PII) i.e., home address, social security number, or date of birth. Your resume must clearly demonstrate you have experience which meets the requirements of this position as outlined in the "Qualifications" section.
2. SF-50: Submit a copy of your official SF-50 (no text version) or other official "Notification of Personnel Action" document which shows the following information:
- Your appointment in the Federal service
- Tenure
- Grade and Step
- Full performance level
If your SF-50(s) does not provide the information needed to make a final determination for qualification, you will be found ineligible for the position.
3. DHS Joint Duty Assignment Application Form signed by your supervisor. Please click on the following link to access the required form
DHS Form 250-02.
How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on 09/26/2025 to receive consideration.
- To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and other supporting documents, and complete the questionnaire.
- Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account,
https://my.usajobs.gov/Account/Login, select the Application Status link, and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Next steps
Once you submit your application, we will assess your experience and training, identify the best qualified applicants, and refer those applications to the selecting official for further consideration and a possible interview. We will notify you by email at various stages in the process. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a final JDA offer within 90 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation.
Telework: Telework eligibility is based on the needs of the office and is subject to change.
Additional information pertaining to your interest and availability for this position may be needed after the closing date of the Joint Duty Assignment vacancy announcement; therefore, a timely response to these requests must be adhered to in order to remain in consideration.