Marketing Operations Supervisor Job in Fort Sam Houston, TX

Vacancy No. 24-9PFSK621591 Department Air Education and Training Command
Salary $28.00 to $30.00 Grade 4 to 4
Perm/Temp Permanent FT/PT Full-time
Open Date 11/25/2024 Close Date 12/9/2024
Job Link Apply Online Who may apply Public
Locations:
Fort Sam Houston, TX


Summary


This position will be assigned to the JBSA Fort Sam Houston Marketing Office located in San Antonio, TX.

This is a regular part-time category position with guaranteed 20 hours per week. May work up to 40 hrs./wk.

Employees appointed to a regular category position are eligible for benefits.

This job is open to

Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

Duties

Assists in developing and implementing marketing programs for the FSS Squadron. Under the direction of the Marketing Director, assists in determining marketing techniques and strategies to increase efficiency, enhance participation and increase financial income to FSS activities. Assists in conducting qualitative and quantitative market research. Using standard industry practice and computer software adapts or modifies research techniques for local purposes. Administers surveys, collects data, tabulates responses, and assist the Marketing Director in analyzing results. Keeps the Marketing Director informed of consumer trends and their application to the activities. Makes recommendations to the Marketing Director on program modifications and enhancements. Attends major FSS Squadron events and provides constructive marketing feedback to the activity manager. Assists in conducting advertising/publicity campaigns. Obtains information on upcoming events and special programs from activity managers. Assists the Marketing Director in developing communication strategies to determine the most effective and efficient method of reaching the target market. Makes recommendations to activity managers on the design of effective advertising vehicles and appropriate media mix. Assists in planning marketing campaigns designed to enhance participation in FSS activities by considering the characteristics or the target audience and the media mix necessary to reach them. Assists in conducting media relations with on- and off-base media in concert with the Public Affairs Office. Provides or arranges for photographic support for FSS functions. Prepares and presents briefings to base functions such as newcomers' orientations and Commander's Calls. Through subordinates, produces necessary and appropriate FSS publicity to include: FSS newspaper supplements, FSS publication, brochures, booklets, flyers, posters, etc. Supervises personnel in the site marketing department and effectively plans schedules, assigns, directs the work of others in an equitable manner. Makes supervisory decisions that will result in obtainable goals and well -balanced marketing of the FSS activities. Effectively performs supervisory personnel administrative responsibilities, initiates personnel actions and participates in the interview/selection process or new employees to fill vacant site positions, schedules and grants leave, deals effectively with employees on employee suggestions, complaints, grievances, and other matters involved in the day-to-day administration of the office. Identifies training opportunities. Provides budget input (appropriated and non-appropriated) to the Marketing Director. Oversees financial expenditures for the site office . Performs other related duties as assigned.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12603734

Requirements

Conditions of Employment

  • This position requires the incumbent to have resided in the United States for 3 years and reside in the commuting area of the vacancy location.
  • This position requires the incumbent to complete a background investigation with favorable results.
  • This position has been identified as a Test Designated Position (TDP). The incumbent of this position will be subject to and must consent to a pre-employment and random drug testing.
  • This position requires shift work to provide coverage on evenings, weekends, holidays or special situations.
  • Must have a valid driver's license.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 12/09/2024

Business Based Action, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:
Must have responsible experience of marketing/advertising principles and practices. Must have experience in typing and computer based word processing (Word, Excel, Power Point) and Graphics/Publishing software (lnDesign, Photo Shop, Illustrator, etc.). Experience must demonstrate how to perform research, select, arrange and compose material and maintain well-organized files. Applicant must have experience in typing and computer based word processing (Word, Excel, Power Point) and Graphics/Publishing software (lnDesign, Photo Shop, Illustrator, etc.). Must have specialized experience which demonstrates the ability to design and layout advertising copy and artwork using desk top publishing software, word processing and other software. Must have experience developing, conducting and analyzing market research information specialized experience.


Knowledge, Skills and Abilities (KSA's):
Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:
1. Undergraduate degree in business, marketing, communications, news media, public relations or a related field is strongly desired.
2. Knowledge of merchandising and marketing policies, procedures, methods, and publicity techniques to evaluate strengths or weaknesses, and to develop new or alter existing programs to meet desired goals and promote patronage.
3. Skill in written and oral communication techniques to explain, justify and present ideas and findings of a variety of issues in a logical manner and prepare presentations and analysis in a clear and concise manner using a high degree of tact and diplomacy.
4. Ability to perform research, select, arrange and compose material and maintain well-organized files.
5. Knowledge of marketing/advertising principles and practices
6. Skills in typing and computer bused word processing (Word, Excel, Power Point) and Graphics/Publishing software (lnDesign, Photo Shop, Illustrator, etc.)
7. Ability to read, write and speak English.
8. Skill in dealing with customers and public.


**NOTE: Those qualified applicants who meet both the minimum qualification requirement(s) and highly preferred criteria(s) will be considered best qualified for this position and will be referred to the selecting official(s) first for consideration.
All other applicants will be referred as needed and requested by the selecting official(s).

**Reminder to Applicants: Your experience has to be clearly identified in your resume in order to receive consideration. If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified and you will no longer be considered for this position.
(Format example: Employer name, position title, beginning and ending dates of employment, with summary of duties, etc.)

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position DOES NOT allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Additional information

  • Individual must fully meet qualification/eligibility/background requirements for this position.
  • Male applicants born after December 31, 1959 must be registered for Selective Service.
  • Direct deposit is required.
  • Satisfactorily complete an employment verification (E-Verify) check.
  • A probationary period may be required.
  • Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
  • Payment of Permanent Change of Station (PCS) costs IS NOT authorized, based on a determination that a PCS move is not in the Government's interest.
  • Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
  • Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
  • This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and supporting document will be evaluated against the qualifications of the position.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.

Required Documents

Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:

  • Resume


Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

  • Cover Letter
  • DD-214/ Statement of Service
  • Diploma/ GED
  • Disability Letter (VA)
  • License
  • Other (1)
  • Other (2)
  • PCS Orders
  • Professional Certification
  • Proof of Marriage Status
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action
  • Transcript


As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

How to Apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (EST) on 12/09/2024 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.

Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.

It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant

To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

Agency contact information

JBSA Randolph NAF HR Office
Address
JBSA Ft Sam Houston Marketing Flight
802 FSS/FSCN
2484 Stanley Rd, Ste 18
Ft Sam Houston, TX 78234-5018
US
Learn more about this agency

Next steps

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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