Basic Requirements:
- United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- English Language: Proficient in spoken and written English as required by 38 U.S.C. 7402(d).
- Experience and Education:
- Experience: Three years of creditable experience in the field of medical records that included the preparation, maintenance, and management of health records and health information systems demonstrating a knowledge of medical terminology, medical records procedures, medical coding, or medical, administrative, and legal requirements of health care delivery systems. OR,
- Education: Successful completion of a bachelor's degree or higher from an accredited college or university recognized by the U.S. Department of Education, with a major field of study in health information management, or a related degree with a minimum of 24 semester hours in health information management or health information technology. OR,
- Experience/Education Combination: Equivalent combinations of creditable experience and education that equals 100 percent may be used to meet basic requirements. For example, two years above high school from an accredited college or university, with 12 semester hours in health information technology/health information management, plus one year and six months of creditable experience that included the preparation, maintenance, and management of health records and health information systems meets an equivalent combination.
Grandfathering Provision:
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
All persons employed in VHA as an MRA are considered to have met all qualification requirements for the title, series, and grade held, including positive education, and [registration and/or certification that are part of the basic requirements of the occupation. For employees who do not meet all the basic requirements in this standard, but who met the qualifications applicable to the position at the time they were appointed, the following provisions apply:
(1) Such employees may be reassigned, promoted up to and including the full performance (journeyman) level, or changed to lower grade within the occupation, but may not be promoted beyond the journeyman level or placed in supervisory or managerial positions.
(2) Employees who were appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard.
(3) Employees initially grandfathered into this occupation who subsequently obtain additional education and/or licensure/registration/certification, and meet all the basic requirements of this qualification standard, must maintain the required credentials as a condition of employment in the occupation.(4) MRAs who are converted to title 38 hybrid status under this provision and subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of reentry, as a medical records administrator.
Grade Determinations:
GS-13 Medical Records Administrator
Experience: One year of creditable experience equivalent to the next lower grade level (GS-12) that demonstrates the KSAs described at that level
GS-12 Demonstrated Knowledge, Skills, and Abilities:
- Ability to determine and evaluate compliance with legal, ethical [and regulatory guidelines and accrediting bodies, as they apply to health information management.
- Skill in evaluating, developing and implementing new policies, procedures, and programs.
- Ability to provide program oversight, including advisory and technical expertise on a range of health information management practices and guidelines to staff at various levels.
- Ability to develop and conduct training on health information management programs, policies, procedures, and performance improvement activities.
- Ability to effectively procure and manage HIM resources (i.e. space, staffing, education, budget, etc.)
- Ability to provide the full range of supervisory duties to include assignment of work; completing performance evaluations; selection of staff; and recommendation of awards, advancements, and disciplinary actions.
- Customer service skills necessary to effectively communicate (written and verbal) and interact with all levels of hospital personnel, physicians, patients, and outside agencies.
- Ability to deal effectively with sensitive and/or complex situations.
AND
Certification: Must have a HIM Certification
AND
GS-13 Demonstrated Knowledge, Skills, and Abilities:
- Ability to determine and evaluate compliance with legal, ethical [and regulatory guidelines and accrediting bodies, as they apply to health information management.
- Ability to provide sound, technical guidance to staff at various levels about major program, legal, or procedural changes related to health information management.
- Skill in revising facility policies and procedures to improve health information management services and to evaluate, modify, and/or adapt new methods to meet regulatory requirements.
- Skill in analyzing complex data, interpreting and trending results for effective management of the HIM program.
- Skill in management/administration, which includes program planning, coordination, interpretation, supervision, consultation, negotiation, problem solving, and monitoring of HIM processes.
- Ability to delegate authority, evaluate and oversee people and programs, accomplish program goals, and adapt to changing priorities.
Preferred Experience: Professional Experience:
Extensive experience in health information management, typically 5-10 years, with a history of progressively responsible roles.
Prior experience in a leadership or supervisory capacity within a HIM department.
Experience in a healthcare setting, particularly within the Veterans Health Administration (VHA) or other federal healthcare systems, can be a strong advantage.
Technical Skills:
Proficiency with electronic health record systems (such as VistA/CPRS) and Health Information Technology (HIT).
Strong knowledge of medical coding, compliance, and regulatory requirements related to health information (e.g., HIPAA, ICD-10, CPT, etc.).
Familiarity with data analytics and performance improvement methodologies.
Leadership and Management Abilities:
Demonstrated ability to lead and manage staff, including recruitment, training, and professional development.
Strong project management skills and the ability to navigate complex organizational structures and processes.
Ability to develop and implement strategic plans for health information management services.
Interpersonal and Communication Skills:
Excellent verbal and written communication skills, with the ability to effectively collaborate with clinicians, administrators, and external stakeholders.
Strong problem-solving skills and the capacity to make informed decisions under pressure.
Compliance and Quality Assurance:
In-depth knowledge of legal and ethical requirements for health information management.
Experience with accreditation processes (e.g., The Joint Commission) and quality assurance initiatives in healthcare.
Reference: For more information on this qualification standard, please visit
https://www.va.gov/ohrm/QualificationStandards/.
The full performance level of this vacancy is non-supervisory GS-11 grade level. The actual grade at which an applicant may be selected for this vacancy is GS-13.
Physical Requirements: The work is basically sedentary. Some walking, standing, bending, and carrying items such as books, papers, boxes, laptop, and files are also required.