Medical Support Assistant Job

Vacancy No. CBFF-11115724-21-AJH-OCA Department Veterans Health Administration
Salary $35,265.00 to $66,230.00 Grade 5 to 5
Perm/Temp Permanent FT/PT Full-time
Open Date 5/24/2021 Close Date 8/23/2021
Job Link Apply Online Who may apply Public
Locations:
ANCHORAGE, AKBIRMINGHAM, ALMONTGOMERY, ALTUSCALOOSA, AL
TUSKEGEE, ALFAYETTEVILLE, ARLITTLE ROCK, ARNORTH LITTLE ROCK, AR
PHOENIX, AZPRESCOTT, AZTUCSON, AZFRESNO, CA
LIVERMORE, CALOMA LINDA, CALONG BEACH, CALOS ANGELES, CA
MATHER, CAMENLO PARK, CAPALO ALTO, CASAN DIEGO, CA
SAN FRANCISCO, CAVALLEJO, CAAURORA, CODENVER, CO
DENVER, COGRAND JUNCTION, CONEWINGTON, CTWEST HAVEN, CT
DISTRICT OF COLUMBIAWILMINGTON, DEBAY PINES, FLGAINESVILLE, FL
LAKE CITY, FLMIAMI, FLORLANDO, FLSAINT PETERSBURG, FL
TAMPA, FLWEST PALM BEACH, FLATLANTA, GAAUGUSTA, GA
DECATUR, GADUBLIN, GADULUTH, GAHONOLULU, HI
DES MOINES, IAIOWA CITY, IABOISE, IDCHICAGO, IL
DANVILLE, ILHINES, ILMARION, ILNORTH CHICAGO, IL
WESTCHESTER, ILFORT WAYNE, ININDIANAPOLIS, INMARION, IN
LEAVENWORTH, KSTOPEKA, KSWICHITA, KSFORT THOMAS, KY
LEXINGTON, KYLOUISVILLE, KYALEXANDRIA, LANEW ORLEANS, LA
PINEVILLE, LASHREVEPORT, LABEDFORD, MABOSTON, MA
BROCKTON, MAJAMAICA PLAIN, MALEEDS, MAWEST ROXBURY, MA
BALTIMORE, MDLINTHICUM HEIGHTS, MDPERRY POINT, MDAUGUSTA, ME
AUGUSTA, MEANN ARBOR, MIBATTLE CREEK, MIDETROIT, MI
IRON MOUNTAIN, MISAGINAW, MISAINT PAUL, MNMINNEAPOLIS, MN
SAINT CLOUD, MNCOLUMBIA, MOKANSAS CITY, MOPOPLAR BLUFF, MO
SAINT LOUIS, MOBILOXI, MSJACKSON, MSRIDGELAND, MS
FORT HARRISON, MTMILES CITY, MTASHEVILLE, NCDURHAM, NC
FAYETTEVILLE, NCSALISBURY, NCFARGO, NDGRAND ISLAND, NE
LINCOLN, NEOMAHA, NEMANCHESTER, NHEAST ORANGE, NJ
LYONS, NJALBUQUERQUE, NMNORTH LAS VEGAS, NVRENO, NV
ALBANY, NYBATAVIA, NYBATH, NYBRONX, NY
BROOKLYN, NYBUFFALO, NYCANANDAIGUA, NYMONTROSE, NY
NEW YORK, NYNORTHPORT, NYSYRACUSE, NYWAPPINGERS FALLS, NY
CHILLICOTHE, OHCINCINNATI, OHCLEVELAND, OHCOLUMBUS, OH
DAYTON, OHMUSKOGEE, OKOKLAHOMA CITY, OKPORTLAND, OR
ROSEBURG, ORWHITE CITY, ORALTOONA, PABUTLER, PA
COATESVILLE, PAERIE, PALEBANON PAPHILADELPHIA, PA
PITTSBURGH, PAKINGSTON, PASAN JUAN, PRPROVIDENCE, RI
CHARLESTON, SCCOLUMBIA, SCFORT MEADE, SDFORT MEADE
HOT SPRINGS, SDSIOUX FALLS, SDMEMPHIS, TNMOUNTAIN HOME, TN
MURFREESBORO, TNNASHVILLE, TNAMARILLO, TXARLINGTON, TX
BIG SPRING, TXBONHAM, TXDALLAS, TXEL PASO, TX
HARLINGEN, TXHOUSTON, TXKERRVILLE, TXSAN ANTONIO, TX
TEMPLE, TXWACO, TXSALT LAKE CITY, UTHAMPTON, VA
RICHMOND, VASALEM, VAWHITE RIVER JUNCTION, VTLAKEWOOD, WA
SEATTLE, WASPOKANE, WATACOMA, WAVANCOUVER, WA
WALLA WALLA, WAMADISON, WIMILWAUKEE, WITOMAH, WI
BECKLEY, WVCLARKSBURG, WVHUNTINGTON, WVMARTINSBURG, WV
CHEYENNE, WYSHERIDAN, WY

Job Description (Please follow all instructions carefully)
Overview
  • Accepting applications
  • Open & closing dates

    Opening and closing dates 05/24/2021 to 08/23/2021

  • Service

    Excepted

  • Pay scale & grade

    GS 5

  • Salary

    $35,265 to $66,230 per year

    Starting salary rate is based on locality (may include a special salary rate depending on location)

  • Appointment type

    Multiple Appointment Types - Permanent and Temporary Appointments may be available.

  • Work schedule

    Multiple Schedules - Full-Time, Part-Time and/or Intermittent may be available.

Locations

Many vacancies in the following locations:

  • Anchorage, AK
  • Birmingham, AL
  • Montgomery, AL
  • Tuscaloosa, AL
  • Tuskegee, AL
  • Fayetteville, AR
  • Little Rock, AR
  • North Little Rock, AR
  • Phoenix, AZ
  • Prescott, AZ
  • Tucson, AZ
  • Fresno, CA
  • Livermore, CA
  • Loma Linda, CA
  • Long Beach, CA
  • Los Angeles, CA
  • Mather, CA
  • Menlo Park, CA
  • Palo Alto, CA
  • San Diego, CA
  • San Francisco, CA
  • Vallejo, CA
  • Aurora, CO
  • Denver, CO
  • Glendale, CO
  • Grand Junction, CO
  • Newington, CT
  • West Haven, CT
  • District of Columbia, DC
  • Wilmington, DE
  • Bay Pines, FL
  • Gainesville, FL
  • Lake City, FL
  • Miami, FL
  • Orlando, FL
  • Saint Petersburg, FL
  • Tampa, FL
  • West Palm Beach, FL
  • Atlanta, GA
  • Augusta, GA
  • Decatur, GA
  • Dublin, GA
  • Duluth, GA
  • Honolulu, HI
  • Des Moines, IA
  • Iowa City, IA
  • Boise, ID
  • Chicago, IL
  • Danville, IL
  • Hines, IL
  • Marion, IL
  • North Chicago, IL
  • Westchester, IL
  • Fort Wayne, IN
  • Indianapolis, IN
  • Marion, IN
  • Leavenworth, KS
  • Topeka, KS
  • Wichita, KS
  • Fort Thomas, KY
  • Lexington, KY
  • Louisville, KY
  • Alexandria, LA
  • New Orleans, LA
  • Pineville, LA
  • Shreveport, LA
  • Bedford, MA
  • Boston, MA
  • Brockton, MA
  • Jamaica Plain, MA
  • Leeds, MA
  • West Roxbury, MA
  • Baltimore, MD
  • Linthicum, MD
  • Perry Point, MD
  • Augusta, ME
  • Togus, ME
  • Ann Arbor, MI
  • Battle Creek, MI
  • Detroit, MI
  • Iron Mountain, MI
  • Saginaw, MI
  • Eagan, MN
  • Minneapolis, MN
  • Saint Cloud, MN
  • Columbia, MO
  • Kansas City, MO
  • Poplar Bluff, MO
  • Saint Louis, MO
  • Biloxi, MS
  • Jackson, MS
  • Ridgeland, MS
  • Fort Harrison, MT
  • Miles City, MT
  • Asheville, NC
  • Durham, NC
  • Fayetteville, NC
  • Salisbury, NC
  • Fargo, ND
  • Grand Island, NE
  • Lincoln, NE
  • Omaha, NE
  • Manchester, NH
  • East Orange, NJ
  • Lyons, NJ
  • Albuquerque, NM
  • North Las Vegas, NV
  • Reno, NV
  • Albany, NY
  • Batavia, NY
  • Bath, NY
  • Bronx, NY
  • Brooklyn, NY
  • Buffalo, NY
  • Canandaigua, NY
  • Montrose, NY
  • New York, NY
  • Northport, NY
  • Syracuse, NY
  • Wappingers Falls, NY
  • Chillicothe, OH
  • Cincinnati, OH
  • Cleveland, OH
  • Columbus, OH
  • Dayton, OH
  • Muskogee, OK
  • Oklahoma City, OK
  • Portland, OR
  • Roseburg, OR
  • White City, OR
  • Altoona, PA
  • Butler, PA
  • Coatesville, PA
  • Erie, PA
  • Lebanon, PA
  • Philadelphia, PA
  • Pittsburgh, PA
  • Wilkes Barre, PA
  • San Juan, PR
  • Providence, RI
  • Charleston, SC
  • Columbia, SC
  • Fort Meade, SD
  • Hot Springs, SD
  • Sioux Falls, SD
  • Memphis, TN
  • Mountain Home, TN
  • Murfreesboro, TN
  • Nashville, TN
  • Amarillo, TX
  • Arlington, TX
  • Big Spring, TX
  • Bonham, TX
  • Dallas, TX
  • El Paso County, TX
  • Harlingen, TX
  • Houston, TX
  • Kerrville, TX
  • San Antonio, TX
  • Temple, TX
  • Waco, TX
  • Salt Lake City, UT
  • Hampton, VA
  • Richmond, VA
  • Salem, VA
  • White River Junction, VT
  • Lakewood, WA
  • Seattle, WA
  • Spokane, WA
  • Tacoma, WA
  • Vancouver, WA
  • Walla Walla, WA
  • Madison, WI
  • Milwaukee, WI
  • Tomah, WI
  • Beckley, WV
  • Clarksburg, WV
  • Huntington, WV
  • Martinsburg, WV
  • Cheyenne, WY
  • Sheridan, WY
Relocation expenses reimbursed

No

Telework eligible

No

This job is open to
  • The public

    U.S. citizens, nationals or those who owe allegiance to the U.S.

Clarification from the agency

US Citizen (NOTE: Due to a critical staffing shortage, 38 U.S.C. § 7412 waives the requirement to apply Veterans' preference to ALL external applicants for this job announcement)

Announcement number

CBFF-11115724-21-AJH-OCA

Control number

602259900

  • Videos
    Videos

    https://youtube.com/embed/uOpCFjqL-nY

  • Duties
    Duties Summary

    This is an OPEN CONTINUOUS ANNOUNCEMENT in support of critical hiring shortages in the VA. The initial cut-off date for referral of eligible applications will be June 7, 2021 and applicants will be referred on an 'as needed' basis.

    NOTE: Announcement will remain open until no longer needed but no later than August 23, 2021.

    Learn more about this agency
    Responsibilities

    This announcement is for the Medical Support Assistant (MSA) GS-05, which is the full performance level for MSAs. At this level, the MSA independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting and advises clinical staff on current administrative processes, and support work relating to the care and treatment given to patients in inpatient units, outpatient clinics, patient scheduling call centers, Care in the Community Support Staff (CitC), and ancillary support services. Responsibilities include but not limited to:

    • Answer phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
    • Schedule, cancel, re-schedule patient appointments and/or consults
    • Enter no-show information and monitor appointment requests from multiple electronic sources
    • Participate in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic
    • Monitor both inpatient and outpatient appointments in areas of responsibility
    • Verify and update demographics and insurance information when patients check-in for appointments
    • Coordinate administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.)
    • Serve as an initial point of contact for the units, clinics, patient, call centers, CitC, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems
    • Utilize practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment
    • Apply, knowledge of standard procedures, utilizing medical records, and medical terminology
    Work Schedule: A variety of work schedules are available; Work schedule will be determined upon selection. NOTE: May be expected to work rotating weekends and holidays.
    Pay Schedule: The salary range listed in this announcement is a Base-Line Salary for a full-time work schedule. Starting salary will be set based on locality (which may include a special pay rate depending upon location), as well as FT, PT or Intermittent employment.
    PCS Expenses: Not Available.
    Financial Disclosure Report: Not required
    Pay: Competitive salary, annual performance bonus, regular salary increases.
    Paid Time Off: Depending on your leave tier, receive 13 to 26 days paid time off per year, including 10 paid federal holidays; 13 sick days annual with no limitation on accumulation.
    Retirement: Traditional federal pension (5 years' vesting) and federal 401K with up to 5% in contributions by VA.
    Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).
    For More Information on Benefits: https://www.vacareers.va.gov/Benefits/EmploymentBenefits

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    None

  • Requirements
    Requirements Conditions Of Employment
    • You must be a U.S. Citizen to apply for this job
    • Selective Service Registration is required for males born after 12/31/1959
    • You may be required to serve a probationary period
    • Subject to a background/security investigation
    • Must be proficient in written and spoken English
    • Selected applicants will be required to complete an online onboarding process
    Qualifications
    Basic Requirements: The following are requirements for appointment as a Medical Support Assistant (MSA) in the Veterans Health Administration (VHA).
    • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
    • Experience and Education:
      • Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position (The experience must be supported by your resume to be creditable.) OR,
      • Education. One year above high school (UNOFFICIAL TRANSCRIPT REQUIRED: If you do not submit the required document, your application will not be reviewed.) OR,
      • Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. (NOTE: Foreign Education: To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U. S. programs.)
    • Certification: Not required.
    • English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Policy.
    May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

    Grade Determinations: In addition to the basic requirements of employment, the following criteria must be met when determining the grade of candidates. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting. Experience satisfying this requirement may be paid/non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting. Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower grade level. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and a range of varieties as described in this standard, at the specified grade level and be performed by the incumbent at least 25% of the time. Part-time experience as an MSA or equivalent administrative patient support in a non-VA medical inpatient or outpatient setting is creditable according to its relationship to the full-time workweek. For example, an MSA employed 20 hours a week, or on a 1/2-time basis, would receive one full-time workweek of credit for each two weeks of service.
    • Medical Support Assistant, GS-5: You must possess one of the following grade determination criteria.
      • Experience. One year of experience equivalent to the [GS-4] grade level. Qualifying experience is documented experience scheduling and rescheduling patients for treatment; interviewing patients for appointments; referring patients to other medical specialty clinics; providing information to patients necessary to resolve complaints; interacting with both internal and external customers; reviewing and documenting medical outpatient and inpatient electronic health records, as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with organizational scheduling guidelines. (This experience must be supported by your resume to be creditable.) OR,
      • Education. Four years of education above high school. NOTE: This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. (UNOFFICIAL TRANSCRIPT REQUIRED: If you do not submit the required document, your application will not be reviewed.)
    • Medical Support Assistant, GS-5: In addition, candidates must demonstrate all of the Knowledge, Skills, and Abilities (KSA) below:
      • Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying] information (PII) into or from electronic health records, scheduling systems, and/or reports;
      • Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients;
      • Ability to schedule medical appointments in a clinical setting;
      • Ability to work independently in the accomplishment of a wide variety of duties performing patient support work;
      • Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers;
      • Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
    References: VA Handbook 5005/117 Part II Appendix G45. Medical Support Assistant Qualification Standard GS-679. This can be found in the local Human Resources Office.

    The full performance level of this vacancy is GS-05.

    Physical Requirements: The work is mainly sedentary but requires some bending, walking, standing and the carrying of such things as patient records, supplies and inter-office mail.
    Education

    IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

    Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

    Additional information

    Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

    This job opportunity announcement may be used to fill additional vacancies.

    It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

    This position is in the Excepted Service and does not confer competitive status.

    VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

    Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

    If you are unable to apply online view the following link for information regarding an Alternate Application.

    How You Will Be Evaluated

    IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

    Background checks and security clearance
    Security clearance

    Other

    Drug test required

    No

    Position sensitivity and risk

    Non-sensitive (NS)/Low Risk

    Trust determination process

    Suitability/Fitness

  • Required Documents
    Required Documents

    To apply for this position, you must provide a complete Application Package which includes:

    • Resume


    The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.

    • Cover Letter
    • DD-214/ Statement of Service
    • Disability Letter (VA)
    • OF-306
    • Resume
    • SF-50/ Notification of Personnel Action
    • Transcript

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits
    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

    http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply
    How to Apply

    All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/11115724.

    1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
    2. Click Submit My Answers to submit your application package.

    NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

    To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.

    NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service.

    HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

    Agency contact information VHA National Recruitment Center VHA National Recruitment Center
    Address

    Department of Veterans Affairs
    Veterans Health Administration
    National Recruitment Center, DC 00000
    US
    Learn more about this agency

    OUR MISSION: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

    Visit our careers page

    Learn more about what it's like to work at Veterans Health Administration, what the agency does, and about the types of careers this agency offers.

    https://www.va.gov/jobs//

    Next steps

    Once your online application is submitted you will receive a confirmation notification by email. As a Standing Register announcement, hiring officials may submit requests for candidates at any time. Once your selected location has been requested, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued, and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once the Standing Register announcement is closed.

    You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy And gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Legal and regulatory guidance

Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.