Medical Support Assistant Job in Milwaukee, WI

Summary

This job is open to

• The public

  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

Major Duties:

• Interacting with both internal and external customers;
• Professionally serving as area's communication liaison through the operation of a multi-line telephone and paging system;
• Establishing patient records, and/or routing patient records accurately and appropriately to be scanned into the patient's electronic medical records via the file room;
• Interpreting and verifying provider orders and demonstrating complete established administrative action for each order;
• Scheduling appointments in accordance with VHA national scheduling guidelines;
• Monitoring both inpatient and outpatient appointments for areas of responsibility;
• Verifying and updating patient demographics upon discharge;
• Entering work orders, maintaining adequate and appropriate office supplies for their assigned areas;
• Providing front line hardware and software support to the medical staff in their assigned areas, only referring more complex matters to the IRM helpdesk or CPRS helpline

• Timely, accurate and appropriate processing all admissions, transfers, and discharges to the assigned inpatient areas;
• Assist with processing all emergency transfers to other VA facilities or private hospitals;
• Preparing for scheduled admissions to include giving scheduled admission list to each day's admitting team and knowing which team is on call daily;
• Updating BMS multiple times during the shift based on interpretation of physician's orders;
• Timely and accurate completion of the inpatient Kardex;
• verifying physician orders and taking appropriate established procedures for those orders;
• Entering timely, pre-op notes, and pre-cardiac cath notes;
• Courteously answering the patient Jeron phone, routing it appropriately to the nurse or aide, enter the phone assignments for current and/or oncoming shift, inventorying phones each shift, assigning "tele" phones;
• Calling for Code4 or Rapid Responses Teams, following established procedures regarding both;

• Updating insurance information in the Insurance Capture Buffer (ICB) system;
• Obtaining phone numbers for family members waiting upon check in for procedures;
• Entering scheduled admissions into VISTA;
• Ensuring encounter forms are completed in order to obtain appropriate workload credit;
• Obtaining medical information from patients, other VA's, and/or private sector medical centers;
• Coordinating information and actions related to patient care and services;

Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• You may be required to serve a probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Must pass pre-employment physical evaluation.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

How You Will Be Evaluated

Required Documents

How to Apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 12/03/2024 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12622640.

1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.