Medical Support Assistant Job in Perry Point, MD

Summary

This job is open to

• The public

  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

• The MSA ensures all patient movement (admissions, discharges, transfers, treating specialty transfers, provider changes) are entered in DHCP utilizing the Bed Control Menu/Bed management systems (BMS). Manually maintains and continually updates the electronic log containing all patient movement per unit routine.
• The incumbent enters and monitors computer data of active patients/residents for appropriate assignment of treating specialties, primary care physicians, attending physicians, room and bed assignments. She/he takes necessary steps to correct any errors immediately. Coordinates patient/resident activity with Medical Administrative Services to expedite patient/resident movements.
• The incumbent works with the treatment team to assist and coordinate patient/resident discharges, ensuring all the discharge (dirty) beds are entered into the Bed Management System (BMS) and patients/residents discharge appointments are entered into CPRS according to the physician order.
• The incumbent will discharge and/or transfer patients/residents from the unit census via DHCP within15 minutes of the patients/residents leaving the unit/area.
• The incumbent is responsible for notifying the accepting Registered Nurses (RN) and Treatment team of new inpatient/resident arrival. Performs all administrative work involved with the admission, discharge and transfer of patients/resident. Schedules for patient/resident appointments with various clinics, services and consultants. Coordinates appointment for patients/residents to avoid conflicts in treatments and to meet the scheduling requirements of clinic or service to which the patient/resident is referred.
• Communicates and collaborates with the charge nurse when there is a need to process physician orders for specialty tests, such as; preps for diagnostic procedures, diets, etc. Will provide and maintain appropriate signage for isolations precautions that will be displayed on the patients/residents rooms. The incumbent will transcribe/verify orders in VISTA (per unit routine), in a timely manner. In the case of a VISTA malfunction, appropriate contingency plans will be executed.
• Initiates action to notify nursing personnel and patients/residents of tests and appointments. Requests escort and/or transportation, on or off station, for patient/resident as ordered; ensuring there are physician orders and established guidelines are followed. Logs patient/resident movements in an identified electronic tracking tool in accordance with unit routine.
• The incumbent ensure patient demographics information is accurate on admission to the unit and works within their capabilities to make corrections or consults with MAS regarding needed changes. She/he enters data into CPRS as indicated (vital signs, patient height and weight, etc.)
• The incumbent assembles medical records and necessary forms for patients/residents when admitted to the patient/resident care units per unit routine Maintains the information in the active medical record as outlined by unit guidelines. Ensures patient/residents ID is verified and that each patient/resident has an ID bracelet on their person or prepared and placed with admission documents for nursing staff to place on the patient/resident.
• She/he maintains patient/resident paper medical records are forwarded to Medical Records Department (MRD) Assures all medical documentation is labeled accurately with the patient's identification and that any medical records are sent to MRD within 24 to 72 hours after discharge.
• The incumbent prepares charts and patient/resident ID bracelet, etc., as needed for patient/residents going for appointments.
• The incumbent is responsible for printing labels for use during the resident/patient hospital stay per unit routine. The incumbent acts as resource person to orient healthcare professionals new to the patient/resident care unit to such things as the location of patient/resident files, format for requesting medical tests and supplies and the requirements for completing the charts at admission and discharge. Provides information relative to administrative rules, regulations, procedures and policies in the capacity of the MSA.
• She/he assists in training of new MSA in duties and responsibilities of the MSA position and procedures unique to the unit in which the new employee is assigned. Orientation includes, but is not limited to, admitting patient/resident to the unit/neighborhood, lab tests, utilization of the BMS, DHCP, CPRS transcribing doctor's orders for medications, treatments, tests, consultations and scheduling.
• The MSA serves as a liaison on the ward/neighborhood between various administrative, technical, and professional personnel in coordinating activities.

Requirements

Conditions of Employment

• RESUME REQUIREMENTS - Your resume must include the following information:
• Job Title (for each position)
• Description of duties (be as detailed as possible)
• Month and year start/end dates (e.g. June 2018 to April 2020) of employment
• Full-time or part-time status (include average hours worked per week)
• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• You may be required to serve a probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

How You Will Be Evaluated

Required Documents

How to Apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 05/15/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12731102.

1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.