Medical Support Assistant Job in Baltimore, MD

Summary

This job is open to

• The public

  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

DUTIES:

• The MSA ensures all patient movement (admissions, discharges, transfers, treating specialty transfers, provider changes) are entered in DHCP utilizing the Bed Control Menu.
• The MSA prints patient/resident census at the start of each shift. Enters and monitors computer data of active patients/residents for appropriate assignment of treating specialties, primary care physicians, attending physicians, room and bed assignments.
• The MSA coordinates patient/resident activity with Medical Administrative Services to expedite patient/resident movements. The incumbent works with the treatment team to assist and coordinate patient/resident discharges.
• The MSA will discharge and/or transfer patients/residents from the unit census via DHCP within 15 minutes of the patients/residents leaving the unit/area.
• The incumbent is responsible for notifying the accepting Registered Nurses and Treatment team of new inpatient/resident arrival. Performs all administrative work involved with the admission, discharge and transfer of patients/resident. Schedules for patient/resident appointments with various clinics, services and consultants.
• The incumbent immediately notifies RN of all stat physician orders (per unit routine).
• The incumbent will transcribe/verify orders in VISTA (per unit routine}, in a timely manner.
• Initiates action to notify nursing personnel and patients/residents of tests and appointments. Requests escort and/or transportation for patient/resident as ordered; ensuring there are physician orders and established guidelines are followed.
• The incumbent ensure patient demographics information is accurate on admission to the unit and works within their capabilities to make corrections or consults with MAS regarding needed changes.
• The incumbent assembles medical records and necessary forms for patients/residents when admitted to the patient/resident care units per unit routine. Ensures patient/residents ID is verified.
• The MSA files any loose documents in to the appropriate patient/resident medical chart daily. She/he forwards discharge records to the Medical Records Department within 24 to 72 hours after discharge.
• The incumbent prepares charts and patient/resident ID bracelet, etc.
• The incumbent is responsible for printing labels for use during the resident/patient hospital stay per unit routine.
• The incumbent acts as resource person to orient healthcare professionals new to the patient/resident care unit to such things as the location of patient/resident files, format for requesting medical tests and supplies and the requirements for completing the charts at admission and discharge.
• She/he assists in training of new MSA in duties and responsibilities of the MSA position and procedures unique to the unit in which the new employee is assigned.
• The incumbent refers medical questions concerning patient/resident's condition, progress of treatment to the correct healthcare professional.
• The MSA serves as a liaison on the ward/neighborhood between various administrative, technical, and professional personnel in coordinating activities.
• The incumbent receives telephone inquiries and refers calls to other information sources when appropriate.
• The incumbent will print and inform the health care staff of any patient/resident on the Opt-Out list daily.
• The incumbent assists in contacting volunteers, social services, descendent affairs or veterans' services as needed. Researches and furnishes information to the Release of Information Clerk for various releases of information requests and completes release forms for requesting information from other VA facilities.
• The incumbent maintains an organized work environment to include the entire nurse's station. She/he keeps the equipment of the station unit ready for use. The MSA maintains an adequate supply of all forms and supplies necessary to facilitate administrative patient care.
• The incumbent utilizes a computer to complete various forms, letters, etc to expedite actions that have a direct or indirect impact upon patients, staff and others.
• The MSA inputs all work orders into the computer and follows up on completion of the work.
• The incumbent types nursing schedules and may complete timekeeping duties as assigned by nurse manager/designee.
• Supports any data collection efforts of the unit(s), as assigned by the Nurse Manager.
• The incumbent enters staff education into the approved VAMHCS educational record system.
• All MSA are required to assist on other wards as time permits or as directed by supervisory staff.
• The MSA prepares receipts for withdrawal of funds for both restricted and unrestricted accounts.
• The incumbent sorts and promptly delivers all mail to patients and unit staff.

Requirements

Conditions of Employment

RESUME REQUIREMENTS: Your resume must include the following information:
Job Title (for each position)
Description of duties (be as detailed as possible)
Month and year start/end dates (e.g. June 2018 to April 2020) of employment
Full-time or part-time status (include average hours worked per week)

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• You may be required to serve a probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

How You Will Be Evaluated

Required Documents

How to Apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 07/24/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12761763.

1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.