Medical Support Assistant

Clarification from the agency

This announcement is open to all US Citizens. NOTE: The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo
Total Rewards of a Allied Health Professional

Major Duties include but are not limited to:

• Independently processes and orients patients upon admission to assist with their adaptation to residential community living
• File medical records and administrative documents
• Schedule ancillary service appointments
• Patient authorized absences are processed according to program procedures
• Patient behaviors and incidents are documented in the appropriately
• Independently completes the electronic "Incident Reporting" document in VISTA
• Ordering and canceling of patient meals
• Following age specific criteria, employee verbally interacts with others in a tone and at a speed that is understandable, clear, pleasant and respectful and adjusts voice/conversational level accordingly
• Processes patient admissions/discharges/transfers, electronically enters diet orders, organizes medical chart assembly and removal of doctor's orders from the medical record, makes appointments, coordinates consults, and referrals
• Observes the use of program facilities and furnishings for appropriate and scheduled usage
• Performs patient dining room duties of food cart management, tray distribution and cleanup
• Complete patient activity and bed census audio-taped summaries and reports
• Program unit security measures are maintained as outlined in program management guides
• Employee is able to verbalize appropriate problem solving methods and intervention techniques necessary for the diffusion of potentially volatile situations.
• Accurately initiate a "Missing, Incapacitated Resident/Patient Reaction" incident report.
• Completes proper procedures for conducting and recording daily positive and negative controls, per the Ancillary Testing Manual, prior to completing screening procedures
• Proper technical and infection control practices, in accordance with the Ancillary Testing Manual criteria, for securing and maintaining the integrity of the urine specimen, performing screening procedures and preparing the necessary documents for submission of the specimen for confirmation testing
• Screening results are properly recorded in the program logbook and entered into the VISTA lab menu
• Clearly and concisely communicate both orally and in writing
• Demonstrate patience, tact, perseverance, and self-control in dealing with patients, families, and other medical center personnel
• Capable of handling difficult patients in situations by employing intervention techniques
• Patient records and program documents are responsibly managed and reasonable security provisions are maintained to minimize unauthorized access
• Answer telephone calls appropriately
• Assists co-workers as needed
• Address customers respectfully while maintaining a manner of confidentiality
• Expected to be knowledgeable of VA Central Office policy, JCAHO, CARF and OIG requirements as they related to the DRRTP
• Utilize great flexibility and responsiveness in functioning in a variety of roles
• Exercise a high degree of originality and resourcefulness in his/her guidance and assistance with directing treatment activities to the treatment teams within the DRRTP
• Possess a well-rounded knowledge of the variety of therapeutic and rehabilitative services and experiences available and give particular attention to the individual background, strengths, needs, abilities and preferences of the physically or psychologically handicapped Veterans, and subsequently provide effective information to the treatment team in the selection of the best possible activities available to meet that individual's daily living and/or planned rehabilitation program needs
• Consults with the DRRTP Chief on all significant programmatic and administrative issues, operations and problems.

Work Schedule: 12:00am - 8:00am Rotating Schedule
Compressed/Flexible:Not Available.
Telework: This position is not eligible for telework.
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized.
Permanent Change of Station (PCS): Not Authorized.
Financial Disclosure Report: Not required.

Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.

As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• Citizenship. Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38U.S.C. § 7407(a).
• Experience. None.
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

• Grandfathering Provision. Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held, including positive education and registration/certification where applicable. For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed, the following provisions apply:
  • (1) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard.
  • (2) Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.
  • NOTE: This provision is not intended to regularize appointments/placements.
• Foreign Education. To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.
• Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.
• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

Grade Determinations: Medical Support Assistant, GS-05

In addition to the basic requirements, you must meet the grade requirement

Experience or Education:

• Experience. One year of creditable experience equivalent to the next lower grade; OR,
• Education. Two years of education above high school. AND,

Demonstrated Knowledge, Skills, and Abilities: In addition to the experience or education above, the candidate must demonstrate the following KSAs:

• Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
• Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
• Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
• Ability to schedule medical appointments in a clinical setting.
• Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
• Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

To apply for this position, you must provide a complete Application Package which includes:

• Resume

Special Note for Applications: To complete your application, please use the following link https://vacareers.va.gov/wp-content/uploads/sites/5/Resume.docx to download the standard Clinical Resume Document. This one-page document does not need to be modified and must be uploaded into the two-page restricted 'Resume' document upload field.

Your full resume/CV may be uploaded without page limitation into the 'Other' document upload field.

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.

• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (Schedule A)
• Disability Letter (VA)
• License
• Other (1)
• Performance Appraisal
• Professional Certification
• Resume
• Separation Notice (RIF)
• SF-15
• SF-50/ Notification of Personnel Action
• Transcript

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