Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
Basic Requirements:
- United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- Must be proficient in spoken English
Grade Determinations:
GS-05 Experience . One year of experience equivalent to the [GS-4] grade level;
OR,
(b)
Education. Four] years of education above high school.
AND
Demonstrated Knowledge, Skills, and Abilities.Candidates must demonstrate [all of] the KSAs below:
i. Ability to operate computerized programs and [systems] in order to enter, modify, and retrieve sensitive [medical and patient identifying] information [(PII)] into or from electronic [health] records, scheduling systems, and/or reports.
ii. [Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
iii. Ability to [schedule medical] appointments in a clinical setting.
iv. Ability to work independently in the accomplishment of a wide variety of duties [performing patient support work].
v. Ability to communicate effectively and professionally [in person, electronically, and/or by telephone], with [internal and external customers].
vi. [Skill in customer service with the ability] to identify [customer] concerns, [and refer] to the [appropriate staff], as necessary, to ensure a satisfactory resolution.
Reference: For more information on this qualification standard, please visit
https://www.va.gov/ohrm/QualificationStandards/.
The full performance level of this vacancy is GS-05.
Physical Requirements: The work is performed outdoors in the cold/heat and incumbent will be required to stand /walk for the preponderance of the day.