Member Services Manager NF-04 Job in Kaiserslautern, Germany

Vacancy No. O4NAFHU-25-12663150 Department Defense Media Activity
Salary $51,332.00 to $56,332.00 Grade 4 to 4
Perm/Temp Permanent FT/PT Full-time
Open Date 1/8/2025 Close Date 1/29/2025
Job Link Apply Online Who may apply Public
Locations:
Kaiserslautern, Germany


Summary

This position is open only to those residing within the local community area, approximately with 100 km (one hour) of Kaiserslautern, Germany.

This position is located at Stars and Stripes Europe Headquarters, Kaiserslautern, Germany.

Duties

  • Serves as Manager of Marketing Services for Stars and Stripes, reporting to the Director of Marketing Services, with full responsibility and authority to develop, plan, implement and oversee Marketing programs.
  • Evaluates, analyzes and reports on subscribers/member/military community demographics and interests and advises management on promotional strategies; recommends changes to existing programs and suggests the adoption of new programs.
  • Maintains oversight of the logistics operations in Europe and Expeditionary to maintain and improve customer service and engagement. Conducts periodic campaign, social media, and event assessments and analysis briefings.
  • Directs and oversees department activities, including but not limited to: management of logistics/distribution of newspapers, and identifying new partnership and outreach opportunities
  • Oversees all phases to ensure integration and coordination between internal stakeholders and Stars and Stripes community, within established timeframes and on a sound financial basis, serving as principal advisor for all department matters.

Requirements

Conditions of Employment

  • Direct Deposit and Social Security Card is required
  • Meet qualification/eligibility/background requirements for this position
  • A one year probationary period may be required
  • Completion of a satisfactory National Agency Check with inquiries (NACI).
  • Must be able to travel 25% TDY.

Qualifications

A 4-year degree at an accredited U.S. university in business, marketing or liberal arts or equivalent job experience of 5 years in the field of member/customer and marketing services development and management. Excellent project development and management skills, including time management and the ability to work with external resources. Practiced in negotiating workable solutions with others in a positive, productive manner. Experience using Adobe and Microsoft Office products for report creation, data analysis, charting and presentations. Two to four years specialized experience in establishing and managing the member and marketing services for a trade association, nonprofit, or other member-driven enterprise that relates directly to the duties described above. Two or more years as a manager/supervisor of 5+ people.

PREFERRED REQUIREMENTS:

The best candidates will have superior communications and cross-functional leadership skills, with a demonstrated ability to analyze medium to large data sets and present as cogent reports at varying levels of the organization.

An advanced degree in Advanced degree in business management, entrepreneurship or marketing with five or more years of specialized experience in managing marketing services as described above.

Experience with U.S. government procurement and contracting.
Familiarity with print and digital media content development, production and delivery.

Additional information

  • Manual Application: If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 15:00 on the closing date of the announcement in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating.
  • Additional selections may be made from this vacancy announcement for up to 90 days after the closing date.
  • Payment Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
  • Employment Overseas provides a lot of additional benefits & entitlements, for information click JOHAN SWINDLER, johan.z.swindler.naf@army.mil
  • Applicants must comply with the Exceptional Family Member Program, for information click here
  • Please check out our Applicant Information Kit to view additional information you may find useful when applying for our jobs. (Click here to view kit or copy this URL: https://publicfileshare.chra.army.mil/index.php/s/uIDfgOMr6PWHHGS/download?path=/&files=NAF%20Applicant%20Information%20Kit.pdf )

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants can claim the following eligibilities:

  • NAF Preference - Family Member Preference (OCONUS ONLY)
  • NAF Priority Consideration - Business Based Action
  • NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
  • NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)
  • NAF Priority Consideration - Outside Applicant Veteran (OAV)
  • NAF Priority Consideration - Parent of a Veteran (OAV)
  • NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV)

Required Documents

The following documents must be submitted with your application:

  • Resume


Optional: Job Application (DA Form 3433) will be accepted in place of a Resume.

The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:
  • Cover Letter
  • DD-214/ Statement of Service
  • Licenses, certifications, training transcripts
  • PCS Orders
  • Proof of Enrollment
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action
  • Transcript

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply


You may submit your application package using one of the two methods identified below:1. Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): O4NAFHU-25-12663150. Announcement closes at 11:59 PM Eastern Time on 01/29/2025 to receive consideration.

  • Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Click this link to preview the application: https://apply.usastaffing.gov/ViewQuestionnaire/12663150.
  • Complete the online application, verify the required documentation is included with your application package, and submit the application.
  • You must re-select your resume and/or other documents from your USAJOBS account, or your application will be incomplete.
  • Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
2. Manually: Please refer to the "Additional Information" section of this announcement for instructions.

Agency contact information

JOHAN SWINDLER
Address
HU-NAF-W4T401 EUROPEAN STARS AND STRIPES
DO NOT MAIL
APO, AE 09227
US
Learn more about this agency

Next steps

Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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