Military Ticket Program Operations Assistant

Clarification from the agency

Must reside within 50-mile radius at time of hire Millington, TN.

In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

Duties include but are not limited to:

• Establishes and maintains relationships with special attraction vendors in order to procure and manage vendor agreements for discounted attraction offerings available to Morale, Welfare and Recreation (MWR) programs for the Department of War (DoW), Department of the Navy (DON), CNIC and Joint Services (Army, Marine Corps, Navy, Coast Guard and Air Force).
• Builds, maintains, and tracks vendor agreements via the Ticket Management System (TMS) to make tickets available to authorized users.
• Coordinates activities among various services, MTP personnel, HQ staff, the 180+ Community Recreation Ticket and Travel (Navy)/Information, Ticket and Travel (Marine Corps, Coast Guard & Air Force)/Leisure Travel Services (Army) offices, military and command authority, such as local travel fair assistance, distributing marketing collateral, and annual training jamboree facilitation.
• Maintains integrity of the program, following established guidelines and protocols.
• Utilizes FFR ServiceNow, group mailboxes, and other program tools to provide advice, customer service, technical guidance, supplemental training, and responses to programmatic issues with installation staff, program directors, DoD staff, vendors and Service counterparts.
• Provides input on the development, validation and updating of MTP-related policies, Standard Operating Procedures (SOPs), annual operating budget, training manuals, and procedural guides to supplement higher-level guidance.
• Communicates technical issues to the field and follows-up with resolutions.
• Conducts Quality Assurance (QA) on vendor contracts, tickets, software interfacing, and to ensures tickets are managed correctly through their life cycle.
• Runs weekly reports and validates data before dissemination to the field or participating field installations.
• Collects, validates, inputs, and updates vendor-related data into a variety of databases.
• Promotes MTP services utilizing outreach opportunities through day-to-day interactions with installations, their customers and vendors.
• Provides operations support through after-action reports, data collection and database administration utilizing a variety of computer software which tracks patrons' usage and responses, such as providing information for metrics and patron counts.
• Tracks, verifies, manages, loads, and returns vendor-provided barcodes.
• Conducts inventory, researches discrepancies and prepares barcode close outs and end of month documentation for proper accountability of program liabilities and resources.
• Reconciles data and works with accounting to post corrections, monthly.
• Updates electronic and multi-media support tools.
• Develops partnerships with both on base and off base organizations (e.g., ticket offices and sellers) to support and benefit the MTP.
• Drives to local ticket office to deliver materials or provide assistance with ticket issue resolution.

Conditions of employment

• Must pass all applicable records and background check.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must have or be able to obtain and maintain a valid state driver’s license.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate must possess the following:

• At least one full year of progressively responsible experience working with ticket and travel vendors.

A qualified candidate possesses the following:

• Knowledge of the Navy MWR mission and the mission of the MTP.
• Knowledge of recreational and entertainment events and attractions.
• Knowledge of the goals, principles, techniques and procedures used in inventory management to manage and plan to maintain sufficient barcode availability.
• Knowledge of inventory procedures to identify any irregularities in electronic ticket stock.
• Knowledge of internal controls and related processes.
• Knowledge of the military community support programs.
• Knowledge of MTP policies and procedures.
• Skill in providing customer service.
• Skill in negotiating best price or product with vendors.
• Skill in the use of Microsoft Office Suite (e.g., Word, Excel, Power Point, etc).
• Skill in the use of MTP software and support programs.
• Skill in the use of Point of Sales Systems.
• Ability to and skill in managing group e-mail boxes.
• Ability to convey military culture and positively represent the MTP to vendors and customers.
• Ability to research and stay current with popular and upcoming offerings in the local and National area of customers.
• Ability to evaluate vendor compatibility with the MTP.
• Ability to originate and edit correspondence, with or without the use of AI support.
• Ability to work independently.
• Ability to maintain records and compile and organize data for reports.
• Ability to perform research on MTP product/service related topics for dissemination to customers.
• Ability to communicate effectively both orally and in writing.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

The following documents are required at the time of application:

• Resume: limited to two pages, must useTimes New Roman font no smaller than 10-point with margins no less than one inch on all sides; please review this link guide on how to write a federal resume - Resume Requirements
• Proof of education: If applicable, official transcripts only; diplomas and degree audits are not acceptable. Failure to provide official transcripts will result in an ineligibility rating.
• If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
• If claiming Department of War (DOW) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: Provide a copy of the notice of separation
• If claiming Veteran's Preference: Provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
• If a current or former Federal Employee: Provide a copy of your most recent Personnel Action Report (PAR) or SF-50

NOTE: Failure to provide the required documents may impact eligibility, qualifications determination

Next steps