Mission Support Associate Job

Vacancy No. FIELD OPS-25-IMP-12686142 Department Government Accountability Office
Salary $61,188.00 to $120,409.00 Grade 3 to 3
Perm/Temp Permanent FT/PT Full-time
Open Date 2/12/2025 Close Date 2/26/2025
Job Link Apply Online Who may apply Status Candidates
Locations:
Huntsville, ALLos Angeles, CAOakland, CADenver, CO


Summary

These positions are located in GAO, Chief Administrative Office (CAO), Field Operations (FO). The positions may be filled in any of GAO's 11 field office locations. FO provides leadership, services, and assistance to GAO staff and mission teams in the field offices. The incumbents are responsible for coordinating and/or carrying out a variety of administrative management functions including time and attendance, travel, budget, and purchasing that support Field Operations and GAO-wide operations.

This job is open to

Clarification from the agency

These positions are only open to internal GAO employees on permanent appointments.

Duties

  • Assists with the development of policies and procedures covering Field Operations internal operations and performs or directs a variety of routine and difficult duties in the electronic processing of time and attendance documentation.
  • Researches and applies appropriate GAO Orders and federal policies and regulations to coordinate the flow of complex and routine work assignments, the routing of correspondence, and the overall administration of day-to-day operations.
  • Conducts associated leave audits and serves as leave audit reviewer; responds to questions from any GAO manager or employee on time and attendance issues.
  • Composes and edits a variety of routine and sensitive documents while utilizing a variety of office software, such as word processing and spreadsheets, to prepare correspondence, charts, and reports.
  • Independently manages and reconciles office purchasing records and purchase orders; conducts analytical reviews regarding administrative programs and recommends solutions.
  • Gathers information to perform analysis on future office needs and related costs, and helps prioritize needs. Completes and/or reviews reports, analyzes trends, identifies deficiencies/ discrepancies, and recommends improvement actions.
  • Participates in planning, developing, formulating, preparing, executing, and/or monitoring organizational budgets. Maintains and tracks assigned budgets for the office, monitoring expenditures such as training, travel, and supplies. Enters data and updates systems.
  • Approves travel vouchers and may execute quality checks on contractors' post-travel audit reviews, applying appropriate GAO Orders and federal policies and regulations. Responds to questions from any GAO manager or employee on travel vouchers or other travel issues. Reconciles or facilitates complex issues as they arise.
  • Processes external training requests including registration, payment, or invoice reconciliation, applying appropriate GAO and federal policies and regulations. Responds to questions from any GAO manager or employee on external training processing. Provides and coordinates administrative support for internal and external training events.
  • As authorized, uses a GAO purchase card to make small procurements for supplies, equipment, or services. Maintains purchasing and delivery records and performs the necessary reconciliations of invoices in accordance with GAO Orders and federal policies and regulations. Maintains self-service supply areas.
  • Carries out daily and periodic standard administrative operations of the field office including reception, mail, scheduling routine building services, conducting basic checks of photocopy and other business equipment, signing out badges and passes, assisting staff with workspace reservations, and conducting inventory of property as needed.
  • Assists, as appropriate, the Information Technology Specialist to support video teleconferencing use and equipment, provides software users with immediate on site assistance, makes routine modifications to the voice mail system, and conducts equipment inventory.
  • Trains new field office hires on administrative policies, procedures and functions such as time and attendance and travel.
  • Provides peer to peer training and coaching to other field operations staff on various business processes as needed.
  • Leads or provides significant input to special projects and task teams that support Field Operations or GAO-wide process improvements. Leads in data collection and analysis and develops reports or other products.
Assists the Administrative Officer (AO) or Office Manager (OM):
  • on security and emergency preparedness issues including conducting inspections, educating staff about document control, providing staff access to secure room and/or equipment, and carrying out emergency plans or drills.
  • by serving as an expert regarding administrative procedures and policies; helps ensure that administrative office staff members follow proper and consistent administrative practices and procedures.
  • by providing day-to-day leadership on office support functions and business activities (e.g., time and attendance, travel, and purchasing), especially in the AO's absence.
Performs other duties as assigned.

Requirements

Conditions of Employment

You must meet all qualification requirements before the announcement closes.

These positions require the incumbents to be physically present in a GAO Field Office on a regular and recurring basis.

Qualifications

Applicants must have at least one year (52 weeks) of specialized experience at the AC-II (or GS-9 or equivalent) level. Specialized experience is experience that has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience is defined as processing actions to acquire supplies, travel, training, and mail services. Experience must also demonstrate substantive knowledge of and skill in processing external training requests, time and attendance, and in auditing travel documentation. Communication skills (both written and oral) as well as customer service skills are also required.

Education

There is no education requirement for this position.

Additional information

This is a bargaining unit position.

OPTION FOR ADDITIONAL SELECTIONS: Based on the staffing needs, additional selections may be made through this vacancy announcement.

Travel and relocation expenses will not be paid for by the GAO.

REASONABLE ACCOMMODATION: GAO provides reasonable accommodations to applicants and employees with disabilities. To request accommodation, please email ReasonableAccommodations@gao.gov.The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.

The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

If you meet the qualification requirements stated above, you will be further rated based on your responses to the vacancy questions. Please make sure that your responses to the vacancy questions are supported in your resume. Please follow all instructions carefully. If you provide incomplete answers, fail to provide a narrative response to any vacancy question(s) that requires further explanation, or if your response to a vacancy question is "see resume", your rating may be affected or you may be determined ineligible.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

  • Administration and Management, Customer Service (Clerical/Technical), Oral Communication, and Writing
To preview the assessment questionnaire, click here https://apply.usastaffing.gov/ViewQuestionnaire/12686142

Required Documents

You must provide a complete application package which includes:

  • Resume: May be created using the USAJOBS resume builder or uploaded to USAJOBS. Resume must show relevant work experience.
  • Current GAO employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent) showing tenure, type of service (competitive/excepted), as well as the highest grade/band held. The SF-50 must show that you are currently a GAO employee.

How to Apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.

A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.

- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

- Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.

To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

If you are unable to apply online, please contact Matthew Myatt at myattm@gao.gov or 4046791943 by 4 p.m. on the closing date of the announcement.

For technical issue with USAJOBS: Please refer to the USAJOBS help page.

Agency contact information

Matthew Myatt
Address
Government Accountability Office
Human Capital Office
441 G Street NW
Washington, DC 20548
US

Next steps

After the closing date of this announcement, GAO's Human Capital Office will conduct an evaluation of your qualifications by reviewing your assessment questionnaire and resume to complete an analysis. Please be as complete and thorough as possible. If your application is rated "best-qualified," your name will be referred to the selecting official for consideration. At this point you may be contacted for an interview.

If you do not meet the key requirements and/or basic qualifications or you fail to submit all required application materials, your application will not be considered.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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