NWW Program Analyst (Case Manager) Job in Naval Medical Center, San Diego, CA

Vacancy No. 25-12754680 Department Commander, Navy Installations
Salary $93,000.00 to $95,000.00 Grade 4 to 4
Perm/Temp Temporary FT/PT Full-time
Open Date 6/26/2025 Close Date 7/1/2025
Job Link Apply Online Who may apply Public
Locations:
Naval Medical Center, San Diego, CA


Summary

This position is assigned to the NWW (N95) office within the CNIC Fleet and Family Readiness Programs (N9) Directorate and reports directly to the Regional Program Director. The primary purpose of this position is to provide case management support throughout the recovery, rehabilitation and reintegration of the wounded warriors, family members or caregivers.

Duties

A. Case Management 90%

  • Provides bedside support to Navy and Coast Guard recovering service members (RSM) and their families through minimizing delays and gaps in treatment or services. Obtains permission from RSMs to gather and exchange necessary information about the RSMs, family members, and caregivers in accordance with Privacy Act and Health Insurance Portability and Accountability Act (HIPAA) regulations.
  • Conducts initial assessment of service member and family to identify any non-medical issues.
  • Works alongside agencies and service providers to facilitate case coordination and information sharing. Helps patient and family make informed decisions.
  • Coordinates with member Parent Command and Casualty Assistance Calls Officers to arrange invitational travel orders for family members, assisting with travel claims.
  • Consults and collaborates with multidisciplinary teams during initial treatment phase and continuing throughout the continuum of care.
  • Ensures that the RSMs, family, and caregivers have access to all medical and nonmedical services including rehabilitation, education, employment-related programs, and disability benefits.
  • Initiates referrals to Department of Defense (DoD)/Federal, State, and local Governments and non-governmental organizations, intervening when necessary to ensure delivery of services.
  • Assists with Navy personnel specific issues such as orders, pay, housing, fitness reports/evaluations, awards and promotions, etc.
  • Provides information and referral services on all transitional and survivor assistance programs including VA benefits and entitlements, Social Security Administration (SSA) benefits and entitlements, Department of Labor (DOL) employment assistance, educational assistance, housing, relocation assistance, and coordination of family travel.
  • Ensures seamless transition of Sailor and family from military treatment facility (MTF) to VA or civilian healthcare systems, providing support and assistance in anticipation of challenges.
  • Provides information and referrals as necessary for the Sailor to make informed decisions regarding continuation on active duty. Documents uniformed member and family member information in program's electronic database of record and prepares required reports.
  • Responds to inquiries and provides information, guidance and assistance with information release approval from the Chain of Command.
  • Submits all required documentation on assigned cases via the program's system of record. Provides reports and updates on cases are required.
B. Program Support 10%
  • Provides program briefs and participates in public awareness efforts to educate the fleet on NWW.

Requirements

Conditions of Employment

  • Must be able to obtain and maintain a Secret Security Clearance.
  • Must meet Federal Employment suitability requirements and successful completion of background investigation. Background Investigations are conducted using fingerprint identification and completion of background inquiry forms.
  • Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
  • The work is primarily sedentary in nature.
  • The work is performed in a normal office setting at the region, installation or medical treatment facility.
  • The incumbent must hold and maintain access to all relevant Wounded Warrior systems and enrollee database to perform required duties.
  • Bedside travel is required within prescribed timelines as outlined in CNIC instruction.

Qualifications

  • Knowledge and understanding of requirements and operations of DoD or Department of Navy (DON) Wounded Warrior initiatives, implementing congressionally and DoD mandated warrior and family/caregiver requirements.
  • Knowledge of Federal and agency regulations; knowledge of the specific organization's programs and missions, as well as knowledge of pertinent laws, regulations, and policies related to program/operations area to consider their impact on programs.
  • Knowledge of and skill in qualitative and quantitative methods for the assessment and improvement of program effectiveness and the improvement of complex management processes and systems, which have impact on Navy or NWW-SH goals and objectives.
  • Ability to manage several major projects concurrently, each of which require multiple tasks across many different levels of the Navy (e.g.., local commands, regions, and headquarters) and other government agencies.
  • Ability to clearly and concisely prepare, present, discuss and defend issues, findings and recommendations.
  • Ability to work effectively on a team.
  • Ability to work in a stressful environment on time sensitive issues.

Education

This position is not in a positive education series.

Additional information

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Mid-Atlantic Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Required Documents

The following documents are required at the time of application:

  • Resume
  • Proof of education/training: provide a copy of your awarded/conferred college transcript(s); if degree hasn't been conferred, provide copy of HS Diploma, GED, or equivalent
  • If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
  • If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
  • If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
  • If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

Note: When submitting transcripts for an Associate degree or higher, proof of a high school diploma or equivalent is not required. All transcripts MUST show student's name, the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study (major). If your degree has not been awarded and/or you possess certificates of completion for DoD approved competency-based training courses, and/or a valid CDA/MSA credential(s), you MUST also provide a copy of your HS Diploma or equivalent. Altered transcripts will not be accepted.

Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency which is a private U.S. organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service. Foreign high school transcripts or diplomas do not require credential evaluation but must be in English or a certified translation.

How to Apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (EST) on 07/01/2025 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12754680It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant

To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to: usn.ncr.cnicwashingtondc.mbx.naf-hrinquiries@us.navy.mil to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis.

Agency contact information

Dylan Gable
Address
NAVBASE San Diego
750 Pacific Coast Highway
San Diego, CA 92132-0058
US

Next steps

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.