Guest Services Manager (NF 1101 3):

Guest Relations and Front Desk Operations:

• Supervises and performs front desk operations including reservations (groups and individuals), cashiering, check-in, check-out, room assignments, and inventory control.
• Coordinates with relevant department heads for routine operational issues and to resolve administrative problems and complaints.
• Coordinates with housekeeping department to ensure rooms are ready for occupancy.
• Performs other related duties as assigned.

Supervisory duties may include:

• Establishes objectives, planning, and priorities for accomplishment of workload either directly or through subordinate supervisors.
• Ensures weekly labor schedules are prepared and ensures that labor is adjusted to fluctuations of revenue and workload requirements in a timely manner.
• Works to improve quality of work and devises strategies for cost and timesaving.
• Performs other related supervisory duties as assigned.

Maintenance Coordinator (NF 1101 3):

• Coordinates, supervises and performs maintenance and repair at the assigned site.
• Evaluates project requests, determines correct materials to be used and submits recommendations and cost estimates to the Resort Manager.
• Responsible for all site equipment, vehicles, tools, and any regional equipment assigned to specific projects.
• Performs other related duties as assigned.

Supervisory duties may include, but are not limited to:

• Establishes objectives, planning, and priorities for accomplishment of workload either directly or through subordinate supervisors.
• Ensures weekly labor schedules are prepared and ensures that labor is adjusted to fluctuations of revenue and workload requirements in a timely manner.
• Performs other related supervisory duties as assigned.

Laborer (NA 3502 3):

• Loads and unloads heavy boxes, bulky supplies, and materials to and from trucks, dollies, etc. Moves heavy boxes or cartons by hand, hand-truck, or dolly. Opens crates and boxes using crowbars and cuts bands using shears. Stacks boxes and cartons where directed.
• Using a shovel, digs ditches where grading and sloping is not required. Fills holes with dirt and levels bumps and low places using shovel, hand tamper, and rake.
• Runs hand and powered lawnmowers which do not require very heavy physical effort.
• Performs other related duties as required.

Custodial Worker (NA 3566 2):

• Interacts professionally with guests and other team members, displays a positive attitude, utilizes effective communication skills, and assists guests to include answering questions concerning hotel facilities and provides information about on base and local attractions.
• Provides assistance in handling customer complaints.
• Performs deep cleaning as required to include defrosting refrigerator, cleaning windows, replacing/cleaning of drapes, carpet shampooing or cleaning.
• Performs other related duties as assigned.

The full job postings are available on USAJobs.
Guest Services Manager: https://www.usajobs.gov/GetJob/ViewDetails/854720700
Maintenance Coordinator: https://www.usajobs.gov/GetJob/ViewDetails/853732100
Custodial Worker: https://www.usajobs.gov/GetJob/ViewDetails/854351000
Laborer: https://www.usajobs.gov/GetJob/ViewDetails/854774600

Conditions of employment

• Successful completion of National Agency Background (NACI) Check required.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

Conditions of employment vary between positions, please refer to announcements on USAJobs for more details.

We are hiring for:
Guest Services Manager: https://www.usajobs.gov/GetJob/ViewDetails/854720700
Maintenance Coordinator: https://www.usajobs.gov/GetJob/ViewDetails/853732100
Custodial Worker: https://www.usajobs.gov/GetJob/ViewDetails/854351000
Laborer: https://www.usajobs.gov/GetJob/ViewDetails/854774600

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

The following documents are required at the time of application:

• Résumé: Resume limited to 2 pages showing relevant experience (cover letter optional). For more guidance about the 2-page limit on resumes, visit here: Resume Requirements.
• Proof of education/training: provide a copy of your awarded/conferred college transcript(s); if degree hasn't been conferred, provide copy of HS Diploma, GED, or equivalent
• If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
• If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
• If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
• If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

Note: When submitting transcripts for an Associate degree or higher, proof of a high school diploma or equivalent is not required. All transcripts MUST show student's name, the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study (major). If your degree has not been awarded and/or you possess certificates of completion for DoD approved competency-based training courses, and/or a valid CDA/MSA credential(s), you MUST also provide a copy of your HS Diploma or equivalent. Altered transcripts will not be accepted.

Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency which is a private U.S. organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service.

Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRNW Installations. This applies to everyone, including the following: but not all inclusive:

• Vendors

• Dependents aged 18 and older

• Service Providers

• Veterans with service-connected disabilities

• Contractors

• Visitors (includes visitors in same vehicle with CAC holder)

• Transportation services (taxi, limo, ride share)

• Agent, Assist, Aid, Care Giver Letters

• Au Pairs, Child Care Providers

What are acceptable alternative forms of identification for base access? If you don't have a REAL ID-compliant driver's license, you can use one of the following:

• U.S. passport or passport card

• Military ID card (Common Access Card or CAC, DoD retired ID card)

• Permanent resident card (Green Card)

• Transportation Worker Identification Credential (TWIC)

• Enhanced Driver's License (EDL)

• Other forms of identification accepted by the Department of Homeland Security

How can I obtain a REAL ID-compliant license? To obtain a REAL ID-compliant license, you'll need to visit your state's driver's license agency with the following documents:

• Proof of identity (e.g., birth certificate, passport)

• Proof of Social Security number (e.g., Social Security card)

• Two proofs of residency (e.g., utility bills, bank statements)

NOTE: The specific requirements for Washington State are provided at the following website: https://realidwa.com/

Next steps