Duties
Duties include but are not limited to:
Providing leadership and oversight to nursing and support staff in outpatient specialty clinics, ensuring high-quality, evidence-based care delivery across multiple disciplines.
Directly supervising various medical personnel, including registered nurses, licensed practical nurses, health technicians, medical instrument technicians, and intermediate care technicians.
Assisting in the supervision of operations across 10 specialty clinics (e.g., GI, endocrine, neurology, rheumatology, renal, dermatology, cardiology, wound care, infectious disease, and nephrology).
Coordinating patient care services, including triage, care planning, health promotion, disease prevention, and chronic condition management tailored to outpatient settings.
Overseeing staff scheduling, orientation, training, competency evaluations, and professional development to maintain clinical excellence and compliance with VA policies.
Contributing to quality improvement initiatives, tracking outcomes, and implementing evidence-based practices to enhance patient safety and clinic efficiency.
Fostering interdisciplinary collaboration with physicians, technicians, and other healthcare professionals to optimize patient outcomes and holistic care.
Evaluating and updating clinical protocols based on best practices, while providing constructive feedback to staff for performance improvement and growth.
Managing daily clinic operations, including resource allocation, supply management, and promoting a supportive environment for team members.
Handling administrative duties such as timekeeping using VATAS (VA Time and Attendance System), processing leave requests, conducting counseling sessions, addressing grievances and complaints, and assisting with investigations into managerial inquiries.
Multitasking in high-pressure situations, resolving patient/family concerns promptly, and ensuring compliance with regulatory standards, including patient confidentiality and risk management.
Participating in budget planning, cost-effective resource utilization, and program development for outpatient services.
Educating subordinates on clinical guidelines, VA-specific procedures, and veteran-centered care, while mentoring staff to build skills in handling complex cases.
Assuming responsibilities of the Nurse Manager as needed, including shift oversight, crisis intervention, and covering when the manager is not in the office.
Coordinating with other hospital elements, such as the interdisciplinary care team, quality safety and value team, patient safety, housekeeping, police, EMS, environmental management services, supply logistics, and VA approved vendors.
Assisting in addressing the needs of special care units, doctors, and providers to support seamless clinic operations.
Coordinating with the service chief to address specific needs for each clinic, ensuring alignment with departmental goals.
Performing additional duties as assigned, such as direct patient care when required, documentation audits, and supporting telehealth or virtual appointment modalities.
Work Schedule: TBD By Supervisor
Telework: Not Available.
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS):Not Authorized.
Financial Disclosure Report: Not required
Preferred Experience:
Educational Background: Bachelor of Science in Nursing (BSN) required; Master's in Nursing (MSN) or higher preferred from an accredited program.
Clinical Experience: At least 5 years of nursing experience in outpatient or ambulatory settings, with involvement in specialty clinics; experience in GI, endocrine, neurology, rheumatology, renal, dermatology, cardiology, wound care, ostomy, or nephrology is a plus.
Leadership and Management Experience: Minimum of 3 years in supervisory roles (e.g., charge nurse, team lead, or assistant nurse manager), including staff oversight, performance evaluations, team engagement, retention strategies, and process improvements.
Specialized Skills: Proficiency in multitasking during difficult situations, providing constructive feedback, and educating subordinates; strong communication for interdisciplinary teams and patient interactions. Familiarity with VA systems like VATAS for timekeeping, handling grievances/complaints, and conducting investigations; expertise in evidence-based practice, quality improvement, and veteran/patient-driven care.
Certifications and Additional Preferences: Certification in ambulatory care nursing, nurse executive, or equivalent; prior VA experience, knowledge of veteran-specific needs, and involvement in mentoring or preceptorship.
Required Documents
To apply for this position, you must provide a complete Application Package which includes:
All applicants are required to submit the following supporting document(s):
- Resume (Required for ALL applicants)
- SF-50 (for all current government employees)
- If you are using foreign education to meet qualification requirements, you must upload a recognized degree equivalency with your transcript which would be either of the two listed below:
- ICD (International Consultants of Delaware), or
- CGFNS CES (Credentials Evaluation Service) Report (Please note that a CGFNS Certificate is NOT accepted)
The following documents are accepted and may be required if applicable to your eligibility and/or qualifications for this position. Please use this
checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.
RESUME REMINDER: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy.
We cannot make assumptions regarding your qualifications. Your resume must include the following information for each job listed:
- Month & year start/end dates (e.g. June 2007 to April 2008)
- Full-time or part-time status (include hours worked per week)
- Duties (be as detailed as possible)
- Job title
- Education (degree type, college/school name, month/year degree received)
Veterans' Preference Note: Preference eligible candidates and other Veterans will be given preference when qualification of candidates are approximately equal for Title 38 positions in VHA. When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit
Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.
SF-50 REMINDER: Most recent SF-50 if you are a current or former Federal employee. Substantiates current and permanent employees of the Department of Veteran's Affairs or other Federal Agency.
Transcript Reminder: If you are basing your qualifications on education (or a combination of education and experience) or if the position requires a college education to qualify, you must submit a copy of your transcripts with your application If you are relying on your education to meet qualification requirements.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on to 09/24/2025 receive consideration. To preview the questionnaire click . https://apply.usastaffing.gov/ViewQuestionnaire/12798315
- To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
- Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USA JOBS account,
https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.