OPERATIONS ASSOCIATE, NF-2 Job in Marine Corps Air Station Miramar, CA

Summary

This job is open to

• The public

  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

Leads the Customer Service Desk or central checkout operations in collaboration with the Experience Manager, Sales Manager, Store Manager or Marine Mart Manager. Completes all sales and return transactions using the Point-of-Sale system. Assists the Experience Manager, Sales Manager, Store Manager or Marine Mart Manager in the execution of corporate service programs, promotions and other events as well as daily and weekly Dress Blue Experience standards at all customer touchpoints. May assist store leadership with special events ensuring customer experience criteria is met. Reports to the Experience Manager, Sales Manager, Store Manager or Marine Mart Manager.

Understands and operates within all service policies and exercises an "I can DO that!" mentality when a customer problem occurs. Proactively identifies opportunities to resolve customer problems and concerns before they happen. Takes ownership and follows up with customers to ensure their problems were resolved. Understands and articulates all MCX value stories, programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange (MCX). Acts as a coach for team members on training related to service, returns and exchanges, service recovery and corporate service programs and promotions. Models key behaviors related to Dress Blue Experience metrics and serves as a role model for team members looking to advance their career. Observes service transactions and coaches team members to increased levels of performance and effectiveness. Relays instructions gets work started, sets pace and performs supervisory duties in an emergency, or short-term and nonrecurring basis.  

Takes advantage of all training opportunities to develop service skills. Develops a general understanding about the brands and products sold within the store. Partners with team members to provide answers to product questions from customers. Relays customer comments and concerns to Sales Specialist and Sales Manager. Identifies opportunities to produce add-on sales at the front line through suggestive and consultative selling. Ensures all sale, ad and promotional items are signed and placed according to brand standards. Ensures assigned service area is merchandised to brand standards with proper product placement. Manages categories/areas within the brand experience to include inventory accuracy and merchandise presentation. Communicates product outs to Experience Manager, Sales Manager, Store Manager or Marine Mart Manager.  

Identifies and reduces all risks of loss and/or theft. Ensures the front line operation is led appropriately in the absence of an Experience Manager, Sales Manager, Store Manager or Marine Mart Manager ensuring proper staffing coverage and service standards are met. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership.

Provides World Class Customer Service with an emphasis on courtesy. Delivers a Dress Blue Experience to all customers throughout the store. Proactively engages all customers in conversation. Addresses customers by rank when appropriate. Assists customers and communicates positively in a friendly manner.  Takes action to solve problems quickly.  Alerts the higher-level supervisor, or proper point of contact for help when problems arise.  Adheres to safety regulations and standards.  Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.  Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Places special orders to cover local buys. May require food handling safety training, handling and certification. May require training and handling of Western Union and other customer services offered. May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections. May have keyholder responsibility. May handle special orders, merchandise requests or receiving of products.

Performs other duties as assigned. The incumbent must be able to lift and carry objects up to 20lbs independently and objects over 20lbs with assistance.

Requirements

Conditions of Employment

• See Duties and Qualifications

EVALUATIONS:

How You Will Be Evaluated

Required Documents

How to Apply

All applications must be submitted online via the MCCS Careers website:

Resumes/applications emailed or mailed will not be considered for this vacancy announcement.  To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.

MCCS Internal Applicants: Please update your email address/phone number in PeopleSoft Self Service in order to receive hiring notifications.

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

If prior military, upload a copy of your DD214 Member 4 Company as an attachment to your MCCS careers profile under "My Job Applications" at https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=70889&PostingSeq=1

Required Documents to be considered for Military Spousal Preference:
Military Spousal Preference may be requested for positions NF-3 and below, Crafts and Trades (NA, NL, NS), and Child & Youth (CY) positions. 
   1. Spouses must meet the minimum qualifications posted in the job announcement. 
   2. Spousal Preference eligibility begins 30 days before the military sponsor's reporting date to the new duty location. 
   3. Spousal Preference applicants hired in a flexible position will not lose their spousal preference eligibility until converted or hired into a regular full-time or part-time position or is within a 60-day period of receiving new PCS Orders. 
   4. Spousal Preference applicants must provide a copy of the PCS order identifying a spouse's authorized move and the sponsor's reporting date to the new duty location.  If the spouse is not listed on the PCS orders, the spouse must provide documentation (i.e. marriage certificate, valid military ID, etc) verifying marriage prior to PCS orders (must have been married to the military sponsor before relocation to the new duty station). 
   5. Spouses with current or prior Federal service, submit a copy of the most receive performance appraisal rating.

NOTE: It is the applicant's responsibility to submit at the time of application the documents required to be considered for Military Spousal Preference.  Please verify that information required has been uploaded/submitted, legible, and accurate.  To check the status of your application or to return to a previous or incomplete application, log into your MCCS user account and review your application status.  MCCS Human Resources will not modify applications, resumes, or answers submitted by any applicant.  

Selective Service Registration:
If you are a male born after December 31, 1959 and are at least 18 years of age, government employment requires that you must register with the Selective Service System, unless you meet certain exemptions.  You must be able to show proof of registration or your exemption, as part of the required suitability background investigation.  

VACANCIES MAY BE FILLED BY METHODS OTHER THAN THE MERIT STAFFING PROGRAM WHEN IT APPEARS THAT THE BEST QUALIFIED PERSON CAN BE OBTAINED FROM OTHER SOURCES. 

Next steps

All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.