Duties
INTRODUCTION:
This position is located within the Sakura Theater, Business Operations Division, Marine Corps Community Services (MCCS), Iwakuni, Japan. The primary purpose of this position is to facilitate Theater Operations, specifically overseeing the snack bar and supporting the operations of Professional Military Education (PMEs) as needed. The position reports directly to Sakura Theater Assistant Manager.
SUMMARY OF DUTIES: The incumbent assists in monitoring and controlling the smooth operation of the theater snack bar, food and beverage services, and related activities during days, nights, or weekends in the absence of management. This includes overseeing snack bar operations, food quality, cleanliness, inventory management, and customer order handling. The incumbent also supports the successful execution of PMEs by assisting with their setup, service, and food-related requirements.
This role requires leading snack bar attendants, contractors, and other staff, and coordinating with other departments to identify and resolve potential operational issues promptly.
The incumbent helps determine equipment and activity maintenance requirements and ensures the proper maintenance and replacement of property or equipment.
The incumbent assists with the procurement of necessary supplies, such as food merchandise, paper goods, and cleaning supplies. They maintain and enforce the security of funds, merchandise, supplies, equipment, and property in accordance with established policies and procedures. Responsibilities include issuing, receiving, securing, depositing, and maintaining accountability for funds. The incumbent completes daily and monthly financial reports, including tracking the cost of goods and labor, and conducts unscheduled cash counts. They prepare reports on significant occurrences during their shift.
The incumbent assists in ensuring that the theater, snack bar area, and associated equipment are properly maintained, sanitized, and cleaned. This includes overseeing food preparation, storage, and serving areas, ensuring compliance with safety standards and sanitation protocols. Customer complaints are handled promptly, with major issues referred to higher management or the appropriate authorities. The incumbent inspects and secures the facility at the end of their shift.
Additional responsibilities include assisting in budget preparation by providing input on operational requirements and maintaining activity records. The incumbent may plan and schedule daily service menus for activities and events, assist with preparing work schedules, assign tasks, and conduct staff training. The incumbent may provide recommendations for employee performance appraisals, promotions, and disciplinary actions.
The incumbent ensures compliance with fire, safety, sanitation, and security regulations. They also oversee and direct food and beverage operations during PMEs and snack bar operations, ensuring quality control measures are in place, food products meet quality standards, and sanitation is maintained. This includes compliance with food safety standards such as temperature controls and First In, First Out (FIFO) storage practices.
Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise.
Adheres to safety regulations and standards. Uses required safety equipment and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.
Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
Performs other duties as assigned.
How to Apply
All applications must be submitted online via the MCCS Careers website:
Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
Required Documents:
*Education/certification certificate(s), if applicable.
*If prior/retiring military, DD214 Member Copy/Statement of Service
*PCS Orders and Family Entry Approval (Military) OR Sponsor's
Letter of Employment
(Civilian)
*If you have prior federal employment, please submit your most recent Personnel Action Report (PAR), SF-50, SF3434, SF2545, or paperwork that is equivalent to the others listed.
MILITARY SPOUSE PREFERENCE
All military and DoD civilian spouses are required to provide a copy of their sponsor's orders during the application process. If a copy of the orders are not submitted during the application process, the spouse will NOT be considered as part of the military spousal preference population when being routed to the hiring manager for consideration.
** NOTE - In accordance with MCO P12000.11A there is no limit to the number of times spousal preference may be applied to referral and selection for non-continuing positions (flexible). Spouses may be simultaneously referred for continuing and non-continuing positions. Eligibility of spousal preference terminates upon acceptance or declination of an offer for a Regular Full-Time or Part-Time position, even if the spouse elects any other categories on the initial application. (Applies to all positions NF03 and below level)
LEGAL IMMIGRATION STATUS RESPONSIBILITY
**NOTE (1) In regards to your current legal residence status in Japan, it is your responsibility to maintain legal residence status and take necessary steps to retain a current Visa up until you are employed with MCCS and issued SOFA status.
**NOTE (2) For applicants with Japanese permanent residency status; in accordance with USFJI 36-2611, para. 4.2.2.1., the individual is not entitled to acquire double residency status in Japan. SOFA status will be granted once you take an action to relinquish Japanese permanent residency.
Next steps
All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.