Office Manager

Clarification from the agency

Current NLRB employees serving in the Competitive Service. (Internal Employees Only). You must submit an SF-50 that shows you currently work for the NLRB.

As an Office Manager, GS-0301-9, your typical work assignments may include:

• Receiving visitors and telephone calls and determining the nature of the calls or the business of visitors.
• Planning, organizing, and prioritizing work to accommodate changing demands and timelines.
• Assigning and monitoring Program Support Assistant (PSA)'s work assignments to ensure a balanced distribution and flow of work.
• Conducting PSA staff meetings to share information, discuss case process and administrative problems, and exchange ideas.
• Utilizing office automation systems to prepare in final form a variety of letters, narrative reports, memos, and other textual documents.

Conditions of employment

• U. S. Citizenship Required.
• Males born after 12/31/1959 must be registered for Selective Service.
• This is not a remote position.
• Relocation expenses are not authorized.
• This position is in the Competitive Service.
• This position is part of the Bargaining Unit.
• Transcripts are required if qualifying based on education in lieu of specialized experience.
• Transcripts are required if qualifying on a combination of experience and education.
• Subject to a background investigation prior to appointment.
• Submit complete application package online by 11:59 PM EST on the closing date.

Qualifications

All qualifications and eligibility requirements must be met by the closing date of the announcement.

IDEAL CANDIDATE STATEMENT
The Ideal Candidate for the Office Manager position has experience maintaining the operational controls and efficiencies of an office. The candidate has experience providing senior level administrative support to a senior manager/supervisor and can form interpersonal relationships within organizational units. The ideal candidate has exemplary communication skills and can survey operations to ensure the effectiveness of processes. Good judgement, meticulous attention to detail, and the ability to understand of policies, procedures, and practices of a highly functional office is essential.

MINIMUM QUALIFICATIONS
Applicants must have one year of specialized experience, equivalent to the GS-07 grade level, which has provided them with the knowledge, skills, and abilities to successfully perform the duties of the Office Manager at the GS-09 grade level.

Specialized experience includes:

• Experience planning and providing management and program services to promote the operational activities of an office; and
• Experience providing case management assistance to managers and/or legal professionals; and
• Experience using spreadsheets, flowcharts and other data systems to assist in the management of funds.

EDUCATION: Master's or equivalent graduate degree or two (2) full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., if related. (NOTE: You must submit a copy of your transcripts.)

OR

COMBINATION OF EDUCATION AND EXPERIENCE: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. (Note: You must submit a copy of your transcripts.)

This experience must be fully supported and articulated in your resume to receive consideration. Please do not cut and paste the specialized experience from this announcement into your resume, as this will not be considered a demonstration of your qualifications for this position.

TIME-IN-GRADE REQUIREMENTS
All agency employees must meet time-in-grade requirements to be considered eligible. One year of experience at the GS-07 or equivalent grade level of the federal service, is required to qualify for this position.

(NOTE: All Agency employees must provide a copy of their SF-50 "Notice of Personnel Action" that indicates proof of status and time-in-grade eligibility. The SF-50 must include your position, title, series, grade, step, tenure code (1 or 2), and type of service (Competitive). As an employee, you may determine your current status by checking block 24 on your SF-50. Block 24 must reflect "1" or "2". Also, block 34 must reflect "1".

NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the application process is complete, your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents) and your responses to all assessments required for this position.

You will be assessed on the following competencies:

• Customer Service
• Managing and Organizing Information
• Oral Communication
• Writing

Overstating your qualifications and/or experience in your application materials may result in your removal from consideration.

To preview the application questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12979592

Optional Four Essay Questions
At the time of application, applicants will be provided with four short, free-response essay questions designed to ascertain their dedication to public service for the hiring manager and agency leadership (or designee) to review. Responses are not required and will not be scored. If applicants choose to provide a response to the essay questions, they will be required to certify that they are using their own words and did not use a consultant or AI (such as a large language model [LLM]). The responses to each question cannot exceed 200 words per question.

In order to be considered for this position, you must complete all required steps in the process.

For evaluating the quality of applicants for referral to the selecting official, a multi-phased process will be used.

Phase 1: Applicants' resume and supporting documents will be reviewed by Human Resources (HR) to determine whether they meet the basic qualification requirements.

Phase 2: Applicants who are minimally qualified may be advanced to a Structured Resume Review assessment conducted by a Subject Matter Expert (SME) panel. SMEs may review applicants' resumes to evaluate technical qualifications for this position based on the required specialized experience.

Phase 3: Applicants who successfully pass the Structured Resume Review assessment may be advanced to a Structured Interview conducted by a Subject Matter Expert (SME) panel. SMEs may assess applicants' ability to demonstrate the required competencies for the position.

Phase 4: A final score, which may combine the results from one or more assessments, may be used to identify the top-rated applicants. Applicants meeting the established cut-off score may be referred to the selecting official for consideration and may be required to participate in one or more additional interviews as part of the hiring process.

Please submit the supporting documents outlined below for your claimed eligibility status.

RESUME
In compliance with Executive Order 14170, Reforming the Federal Hiring Process and Restoring Merit to Government Service resumes must not be longer than two pages in length. The resume must address minimum qualifications and other requirements listed in the job announcement. If the two-page resume criteria and/or the resume formatting requirement is not met, candidates will be rated as ineligible and will not be referred for hiring consideration.

Resumes must include all of the following information outlined below:

Contact Information: Name and how best to contact you, including email address and phone number.

Relevant Work Experience

• Job Title and Employer (including series and grade for any Federal positions)
• Start and end dates with month/year (e.g., 05/2019 -08/2022 or present)
• The number of hours you worked per week

Ensure work experience descriptions are aligned with the job announcement and address all required qualifications. Brief descriptions should demonstrate your ability to perform the tasks at the required level as stated in the job announcement.

MOST RECENT PERFORMANCE APPRAISAL
If performance appraisal is not dated within the last 18 months or if you are unable to provide a copy, an explanation of why must be provided. Please include a document in your application package explaining why the performance appraisal is not available.

NOTIFICATION OF PERSONNEL ACTION (SF-50)
Most recent SF-50 showing current grade and tenure or showing highest (permanent) grade ever held, if different from your current grade. Performance Award, Realignment/Reassignment, Name Change and Detail SF-50s will not be accepted as proof of grade and tenure. If you are applying for a higher grade, provide an SF-50 or SF-50s which show the length of time in the current/highest grade (i.e., Promotions, With-in Grade/Range Increases, and SF-50s with dates that show proof of you holding the grade for at least a year) to support meeting time-in-grade requirements. As a current Career or Career Conditional employee in the Competitive Service, you may determine your current status by checking block 24 on your SF-50. The block must reflect "1" or "2". Also, block 34 must reflect "1". A copy of your SF-50 must be provided for verification.

OTHER DOCUMENTS (if applicable) For more information, please click on the applicable link

Transcript
An unofficial copy of your transcripts is sufficient for this application package. The unofficial transcripts must be verifiable; contain the name of the institution, applicant's name, list of completed courses (with grades), semester hours, and GPA. If the position has a positive education requirement (i.e., LL. B. or J.D.), as indicated under the "Education" section, the unofficial transcripts must show type of degree and degree date received (conferred). If selected, an official copy of the transcripts is required and must be received before employment.

Career Transition Assistance Program (CTAP)
If requesting consideration under the Career Transition Assistance Program (CTAP), you must meet the well qualified standards for this vacancy (meeting the minimum requirements for the position and scoring at least an 85) and provide all of the following documents:

• Your most recent performance appraisal; AND
• The proof of eligibility letter from the Agency; AND
• Your most current SF-50, displaying current series and grade.

Failure to submit any of the required documents by the closing date of the vacancy will result in your removal from consideration for this position. Please review your application prior to final submission and ensure you have submitted all appropriate documents. Uploading documents to USAJOBS does NOT ensure inclusion with your application to our system. You must verify that the documents are in the system with your application prior to final submission.

All materials must be received by 06/10/2026 to be considered for this announcement.

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