Operations Assistant

Clarification from the agency

see "USAJOBS Help Center - Special authorities" for more information.

• Assists with the preparation and processing of various examination, application and enforcement related actions or documents. Creates, maintains, and updates automated records; transmits information to banks; problem solves submission errors; and produces standardized reports.
• Assists with the coordination of application review, processing, and notifications through research, preparation, and retrieval of related documentation within FDIC and from other state and federal agencies. Becomes familiar with program areas of RMS and DCP to serve as the applications backup.
• Prepares responses to requests for application related forms, instructions and information available pursuant to regulations and to the Freedom of Information Act within a timely manner.
• Processes incoming and outgoing correspondence for scanning, indexing, distributing, and mailing by using PII/SI forms and automated systems, while following policy requirements to safeguard the data.
• Serves as a quality control coordinator for the region's document imaging and distribution system. This duty includes uploading, indexing and maintaining the workflow of documents.
• Maintains internal office and management controls to ensure maximum efficiency of operations and conformance to pertinent regulations, policy letters, mail distribution, SOPs, etc.
• Performs timekeeping duties.
• Receives calls and visitors to the office, determines nature of business, registers guest with building and office security, and answers inquiries regarding information of a non-technical nature based upon own knowledge of the program and organization.

Conditions of employment

• U.S. Citizenship is required.
• Completion of Confidential Financial Disclosure may be required.
• Males born after 12/31/1959, must be registered for Selective Service.
• National Agency Check Investigation (NACI) required.
• A probationary or trial period may be required.
• You must obtain and maintain the required security clearance; failure to do so may result in withdrawal of an offer or removal.

Qualifications

Qualifying experience is credited from private and public sectors, including paid and unpaid service (e.g., Peace Corps, AmeriCorps). Volunteer service builds competencies that translate to paid work. You will receive credit for all qualifying experience. See OPM's General Schedule Qualification Standards for details.

CG-7: Applicants must complete one year of specialized experience equivalent to the GS/CG-6 level or above in Federal service. Specialized experience is defined as: experience performing four (4) of the following tasks: drafting correspondence, distribution and accountability of mail, tracking activities and project completion, filing records, receiving callers to the office, and using software to prepare written materials.

Applicants must have met the qualification requirements within 30 calendar days of the closing date.

Interagency Career Transition Assistance Program (ICTAP) eligible applicants must earn 85 or higher on the online assessment to be determined "well qualified." For information, see, FDIC CTAP/ICTAP.

Resume Content Required for Qualification Determinations
For each position on your resume, include:

• Employer name;
• Title;
• Series and grade (federal jobs only);
• Start and end dates (month/year);
• Hours per week;
• Relevant experience supporting your specialized experience responses.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated on application materials, questionnaire responses, and required assessments including a USA Hire assessment. Cheating may result in removal from consideration.

Below are the competencies you will be assessed on:

• Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork

For all applicants (please read carefully):

• Two-page resume showing relevant work experience (paid and unpaid), duties performed, employer name, start/end dates (month/year), hours worked, series and grade (federal jobs only) .
• Current Federal Employees or Reinstatement Eligibles (Competitive Status): Please upload your most recent SF-50 (Notification of Personnel Action) showing:
  • Tenure: Permanent or career-conditional (Block 24 = 1 or 2).
  • Position occupied: Competitive service (Block 34 = 1).
• If you are reinstatement eligible, also include the SF-50 that shows your career orcareer-conditional status.
• For noncompetitive consideration, your SF-50 must show the highest grade level (or full-performance level) you previously attained competitively on a permanent basis, and that grade must be equivalent to or higher than the advertised grade.

• Veterans Employment Opportunity Act (VEOA), Veterans Recruitment Appointment (VRA), and 30% or More Disabled Veteran: Please upload the appropriate documents with your application:
  • DD-214 (Member Copy 4 or 2) showing your character of service (e.g., honorable or general).
  • SF-15 (Application for 10-Point Veterans' Preference) and a VA letter confirming your disability rating (for 10-point preference or 30%+ authority).
  • If you are within 120 days of separation, a certification/statement of service from your branch that shows your service dates, expected separation date, and honorable conditions.
  • For additional guidance on veterans' hiring authorities (including VEOA and VRA), see OPM's overview and the USAJOBS veterans help page.
• Schedule A, Persons with Disabilities: Submit a Schedule A letter on official letterhead, signed by a licensed medical professional, a vocational rehabilitation specialist, or a federal/state/local agency that issues disability benefits. The letter must state you have an intellectual disability, severe physical disability, or psychiatric disability, and that you may be appointed under 5 CFR 213.3102(u).
  • To view sample Schedule A proof of disability letters, click here.
  • For more information on this special appointing authority, click here.
• Interagency Career Transition Assistance Program (ICTAP): Proof of eligibility if you are a displaced/surplus Federal employee under ICTAP.
• Career Transition Assistance Program (CTAP): Proof of eligibility if you are a displaced/surplus FDIC employee under CTAP.
• Military Spouses (E.O. 13832): Please upload documentation that shows you meet one of the eligible categories and proof of marriage to the service member: For more information on this authority, click here.
  • Active-duty spouse: PCS or active-duty orders for your spouse.
  • Spouse of a 100% disabled veteran: VA letter showing a 100% service-connected disability (and, as applicable, DD-214).
  • Unremarried widow/widower of a service member killed on active duty: DD-1300 (Report of Casualty) (agencies may also request a death certificate).
  • Verification of marriage (all categories): e.g., a marriage certificate (or PCS orders listing the spouse's name).
• Land Management Eligible: A copy of your most recent Notification of Personnel Action (SF-50 or equivalent) proving your eligibility for appointment under the Land Management Workforce Flexibility Act. This service must have been performed in competitive service, under a time-limited appointment in a Land Management Agency, as defined by P.L. 114-328. For more information, click here.
• Interchange Agreement with Other Merit Systems Eligible: Documentation of eligibility as listed in each interchange agreement. For more information on interchange agreements, click here.

Next steps