Duties
Serves as an Operations Assistant with the primary responsibility for maintaining order and harmony of patrons, and securing the facilities and grounds at an Armed Forces Recreation Center (AFRC) located on a military installation.
Monitors operations to ensure smooth running of AFRC Dragon Hill Lodge throughout the day and adherence to established schedules of activities and priorities. Respond to medical emergencies and to perform needed first aid, including CPR and the use of an AED. Know how to respond to and correct problems (if required) with the fire alarm system and when to contact maintenance personnel for immediate service. Be able to program, interrogate door locks, and make keys for employees, contractors and guests on an RFID lock system. Know how to operate a keywatcher system. Correct issues/problems with in-room guest safes. Respond to disturbances and be able to determine if local law enforcement must be contacted. Must know, understand and enforce evacuation, force protection, safety and security plans, policies and procedures. Alert and direct first responders during emergencies. Be able to take a statement from a guest or employee and write incident/information reports, attach required material and forward to responsible resort departments as required. Perform security at designated area and patrol resort grounds. Make routine checks of gates, doors, buildings and equipment ensuring safety and security. Maintain resort keys and issue to employees and contractors as required. Escort personnel within the resort as needed. Maintain log of authorized visitors. Perform vehicle inspections when required.
Perform customer service work that contributes toward the well-being of our guests and employees which includes check ID cards of persons entering the resort and providing directions. Use tact and diplomacy to deny entrance to unauthorized personnel or to remove those not adhering to the resorts policies. Ensure compliance with fire, safety, and security standards. Be familiar with calendar of events in order to inform guests/patrons of scheduled events.
Maintain assigned area in a clean and orderly manner. Report all maintenance issues immediately to a supervisor or maintenance department for repair.
Requirements
Conditions of Employment
- Social Security Number must be verified upon selection.
- Failure to provide all of the required information by the closing date as stated on the vacancy announcement may result in an ineligible rating or may affect the overall rating.
- Appointment is subject to satisfactory completion of a National Agency Check with Inquires (NACI) and all pre-employment checks in accordance with AR 215-3.
- Direct deposit of pay is required.
- This is a local vacancy announcement for U.S Citizens eligible under country Status of Forces Agreement (SOFA). Ordinarily residents in Korea are NOT eligible.
- One year probationary period is required.
- Required to work on rotating shifts to provide coverage on evenings, weekends, holidays and other situations.
- This position requires employees to wear a uniform.
- Must obtain First aid, to include CPR and use of AED within the first 60 days of employment.
Qualifications
QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. All qualification requirements must include experience performing duties equivalent in scope and complexity to the next lower grade level.
Related experience as described above. Previous security experience preferred. Must possess excellent customer service skills. Be able to read, understand and follow safety and security plans, policy, and procedures. Must be able to speak English clearly to give direction and explain policy. Must be able to operate and use various safety and other electronic and automated equipment (fire alarm, CCTV, radios, computers, etc.). The ability to work a rotating schedule that may include evenings, nights, weekends and holidays. Experience or knowledge with Microsoft Office software.
Education
This job does not have an education qualification requirement.
How to Apply
You must apply on line via https://www.usajobs.gov/ by the closing date:03/19/2025 reflected on this vacancy announcement. However, if you are unable to upload your application & supporting documents on line, you may use one of the two methods below:
- E-mail: E-mail your application package to the point of contact listed for this announcement.
- In Person: You may drop off your application package in person to the point of contact for this announcement.
Neglecting to respond to the job related questions will result in an ineligible rating.
Next steps
Referred applicants will be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.