Duties
Serves as an Operations Assistant with the primary responsibility for maintaining order and harmony among patrons, and
securing the facilities and grounds at an Armed Forces Recreation Center (AFRC) located on a military installation.
Monitors operations to ensure the smooth running of AFRC Edelweiss Lodge & Resort throughout the day and adherence
to established schedules of activities and priorities. Respond to medical emergencies and perform needed first aid,
including CPR and the use of an AED. Know how to respond to and correct problems (if required) with the fire alarm
system and when to contact maintenance personnel for immediate service. Be able to program, interrogate door locks,
and make keys for employees, contractors and guests on an RFID lock system. Know how to operate a key-watcher
system. Correct issues/problems with in-room guest safes. Respond to disturbances and be able to determine if local
law enforcement must be contacted. Know, understand, and enforce evacuation, force protection, safety and
security plans, policies, and procedures. Alert and direct first responders during emergencies. Take a
statement from a guest or employee, write incident/information reports, attach required material, and forward it to
responsible resort departments as required.
Perform security at designated areas and patrol resort grounds. Regularly check gates, doors, buildings, and
equipment, ensuring safety and security. Maintain resort keys and issued them to employees and contractors as required.
Escort personnel within the resort as needed. Maintain a log of authorized visitors. Perform vehicle inspections when
required.
Perform customer service work that contributes toward the well-being of our guests and employees, which includes
checking ID cards of persons entering the resort and providing directions. Use tact and diplomacy to deny entrance to
unauthorized personnel or to remove those not adhering to the resort's policies. Ensure compliance with fire, safety,
and security standards. Be familiar with the calendar of events in order to inform guests/patrons of scheduled events.
Maintain assigned area in a clean and orderly manner. Report all maintenance issues immediately to a supervisor or
maintenance department for repair.
Requirements
Conditions of Employment
QUALIFICATION REQUIREMENTS:
Related experience as described above. Previous security experience preferred. Must possess excellent Customer
Service skills. Be able to read, understand, and follow safety and security plans, policies, and procedures. Must be able
to speak English clearly to give directions and explain policy. Must be able to operate and use various safety and other
electronic and automated equipment (fire alarm, CCTV, radios, computers, etc.). The ability to work a rotating schedule
that may include evenings, nights, weekends, and holidays. Experience or knowledge of Microsoft Office software.
A valid driver's license is required and requires the incumbent to drive and operate a motor vehicle.
Must have or be able to obtain current American Red Cross First Aid and CPR/AED training certification.
CONDITIONS OF EMPLOYMENT:
Satisfactory completion of pre-employment checks as required by AR 215-3, 2-15.j., to include a Tier 1 investigation.
Qualifications
- Work experience performing similar duties.
Education
Education: High School graduate.
Must possess the ability to communicate both orally and in writing. Must have the ability to read, write, and speak English fluently.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
You may submit your application package using one of the two methods identified below:
Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Identification Number (VIN)Manually: A manual application can be obtained by contacting the servicing NAF Human Resources Office listed on this vacancy announcement. All application requirements must be met by 11:59 p.m. (EST) on the closing date of this vacancy.
If you would like to apply manually, please contact the servicing NAF Human Resources (HRO) listed on this job announcement to request a copy of the manual application form.
In order to process your application in a timely manner, all completed manual application forms (along with your resume and other supporting documentation) must be received by 3 p.m. on the closing date of this announcement.
Neglecting to respond to the job-related questions will result in an ineligible rating.
Next steps
Your application will be considered as vacancies occur.