Operations Center Technician Job

Vacancy No. DESTIMP-12612705-25-VL Department Federal Bureau of Investigation
Salary $41,966.00 to $60,416.00 Grade 7 to 8
Perm/Temp Permanent FT/PT Full-time
Open Date 11/18/2024 Close Date 11/29/2024
Job Link Apply Online Who may apply Public
Locations:
Los Angeles, CASan Francisco, CAChicago, ILDetroit, MI


Summary

At the Federal Bureau of Investigation (FBI), Operations Center Technicians (OCTs) apply their communication and technological skills to gather and prioritize information as it relates to emergency and non-emergency situations. OCTs serve as key members of the FBI's Field Office Operations Centers and provide data collection support and critical communication during high-risk situations. This job opening will be used to fill vacancies in all field office locations nationwide.

Duties

  • Conducts complicated searches on multiple databases and systems to locate data and analyze information.
  • Determines the significance validity and reliability of data and produces written reports for use within the FBI.
  • Utilizes the appropriate methods and techniques to handle difficult conversations telephonically and face to face with the public.
  • Prioritizes all incoming emergency and non-emergency communications identifying the appropriate level of response, determining other critical information, and notifying respondents accordingly.
  • Maintains constant communication with the on-scene point of contact for an emergency for the duration of the event or until authority is transferred to the appropriate officials.
  • Performs crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene.

Requirements

Conditions of Employment

  • Must be a U.S. citizen.
  • Must be able to obtain a Top Secret-SCI clearance.
  • Some travel may be required.
  • Selectee will be required to complete a Confidential Financial Disclosure Report, OGE-450 annually.
  • Selectee will be required to complete form FD-887, Request for Access to Sensitive Compartmented Information (SCI).

Qualifications

GS 07: Applicant must possess at least one (1) year of specialized experience equivalent to the GS 06 grade level. SE is defined as follows:
  • Evaluated the significance, validity, and reliability of data for inclusion in reports.
  • Analyzed, evaluated, and disseminated information.
  • Orally communicated with customers to gather pertinent information and provide guidance on emergency and non-emergency situations.
  • Maintained contact with internal staff and outside entities to obtain, verify, and convey information.
GS 08: Applicant must possess at least one (1) year of specialized experience equivalent to the GS 07 grade level. SE is defined as follows:
  • Evaluated the significance, validity, and reliability of data for inclusion in detailed written reports.
  • Analyzed, evaluated, and disseminated information pertaining to emergencies.
  • Orally communicated with customers to gather pertinent information and provide guidance on emergency and non-emergency situations.
  • Collaborated with local, state, and/or federal law enforcement agencies in order to ensure an appropriate response to emergency situations.

Education

All degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows:

GS 07: Applicant must have a bachelor's degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor's degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership.

GS 08: Education may not be substituted for specialized experience at this grade level.

Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.

Additional information

As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.

Memorandum for Record: Work performed outside assigned duties (that would not normally be documented on an SF-50, i. e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position. If no documentation is furnished no credit will be given for time worked in that position. The following notations must be specified in the documentation (Memorandum for Record):
  • Percent of time worked in the particular position (cannot conflict with main duties).
  • The month/year work began.
  • Frequency worked (i.e., daily, monthly, etc.)
  • Specific duties performed.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be evaluated and rated under the FBI's Candidate Rating Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement and will be compared to your responses to the online assessment questionnaire. High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from Most Competitive status.

Your application will then be placed in one of three categories: Most Competitive, Competitive, or Least Competitive. Names of candidates in the Most Competitive category will be sent to the hiring official for employment consideration. Veterans' preference will be applied.

All applicants will be rated on the following Competencies:

  • Analytic Thinking
  • Communication
  • Flexibility/Adaptability
  • Information Management
  • Problem Solving/Judgement
  • Technology Application

Required Documents

  1. Your resume, specifically noting relevant work experience and associated start and end dates.
  2. A complete assessment questionnaire.
  3. Other supporting documents (if applicable):
  • College transcripts, if qualifying based on education.
  • Notification of Personnel Action, SF-50; not applicable to current FBI employees.
  • Memorandum for Record (MFR), Please see Additional Information.
  • Most recent Performance Appraisal; not applicable to current FBI employees.
  • Veterans: DD 214; Disabled Veterans: DD 214, SF-15, and VA letter dated 1991 or later.

How to Apply

To apply for the Operations Center Technician position, please click here.

Agency contact information

Human Resources Field Office Staffing
Address
Federal Bureau of Investigation
935 Pennsylvania Ave, NW
Washington, DC 20535
US
Learn more about this agency

Next steps

Once your complete application is received we will conduct an evaluation of your qualifications and determine your ranking. The Most Competitive candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of your status throughout the process.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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