Clarification from the agency

Internal to an Agency = Open to current permanent ODNI employees Federal Employees = This detail opportunity is for current competitive and excepted service employees only. If you are not a current federal civilian employee you will not be eligible for this position. ODNI Joint Duty Assignments do not apply to members of the Military service or contractors. Applicants from federal agencies may be considered for this position as a reimbursable detailee, if endorsed by the employing agency.

Coordinate with various departments to understand their IT needs and allocate resources accordingly.

Participate in the design, evaluation, selection, implementation, and support of development and production support tools and platforms.

Oversee the effective integration and interoperability of disparate capabilities developed by separate service providers.

Oversees all end-user services, from hardware and software deployment to troubleshooting, to ensure minimal disruption to the workforce.

Creates and implements clear policies and procedures for end-user support to ensure consistent and high-quality service delivery.

Manage the lifecycle of end-user assets, from procurement and deployment to disposal, creating technology roadmaps to upgrade end-user computing platforms.

Oversee help desk operations, ensuring the timely and effective resolution of incidents, service requests, and escalations.

Serves as the primary escalation point for complex or high-priority issues, coordinating with other teams to ensure swift resolution.

Leverage data and analytics to monitor help desk performance, identify trends, and implement process and technology improvements.

Oversee the watch center, including the coordination and response to critical IT incidents, timely communication during major outages, and post-incident reviews to identify root causes and implement preventative measure.

Ensure compliance with IT security policies, standards, and regulations, with a focus on endpoint and workspace security.

Conditions of employment

Must be a current permanent ODNI employee.

OR

Must be a current permanent Federal employee
Must have supervisory approval to apply to the Joint Duty Assignment.
Must be currently at the grade level of the detail. *No Temporary Promotion Opportunity*
The program does not apply to members of the Military service or contractors.

Qualifications

Mandatory Requirements:

Expert experience in managing cross-community complex programs making impactful recommendations to enhance products and services and resolving service failures while fulfilling partner needs.

Superior ability to balance responsibilities across multiple project activities, effectively managing transitions and adapting to dynamic customer needs in fast-paced environments.

Superior interpersonal, organizational, and problem-solving skills, with a strong track record of working effectively both independently and in collaborative team environments and demonstrated leadership in mentoring junior colleagues.

Expert ability to communicate, both verbally and in writing, complex information in a clear, concise manner that is targeted to and meets the needs of diverse audiences with different perspectives and objectives.

Superior ability to listen to, clarify, and convey understanding of others' ideas, comments, and questions as well as to integrate and build upon diverse opinions in a manner that encourages the formation of integrated solutions and positions.

Experience: One year of specialized experience at the next lower GS-grade (or equivalent). IT related experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT Certification). IT related experience demonstrating each of the four competencies (Attention to Detail, Customer Service, Oral Communication, and Problem Solving).

Desired Requirements:

Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above.

You must submit the supporting documents listed under the required documents section of this announcement. We will review your resume and supporting documentation to ensure you meet the basic qualification requirements. If you are among the best qualified, you may be referred to the hiring manager for consideration and may be called for an interview.

A complete application package must include:

a. RESUME: Applicants are encouraged to carefully review the vacancy announcement, particularly the MDRs, and construct their resume to highlight their most significant experience and qualifications relevant to this job opportunity.

b. POSITION NUMBER: Reference the announcement number in the subject line on each document submitted.

c. CURRENT SF-50: Federal Government employees must provide your official most recent SF-50 (i.e., dated within the last 52 weeks from the closing date of this vacancy announcement.) SF-50, "Notification of Personnel Action" is used to verify to verify current federal status, position, title, grade, and organization of record. If your SF-50(s) does not provide the information needed to make a final determination for qualification, you will be found ineligible for the position.

d. COVER LETTER: Applicants must submit a professional narrative as a supplement to the resume to elaborate on their qualifications and previous work performed.

e. WRITTEN ENDORSEMENT: Applicants from federal agencies must provide written endorsement from the employing agency concurring with the detail.

Failure to submit any of the above-mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.

Next steps