Operations Support Specialist Job

Vacancy No. 26-02 Department U.S. Courts
Salary $40,346.00 to $51,007.00 Grade 23 to 23
Perm/Temp Permanent FT/PT Full-time
Open Date 1/20/2026 Close Date 4/30/2026
Job Link Apply Online Who may apply Public
Locations:
Albuquerque, NMLas Cruces, NM


Summary

The United States Probation and Pretrial Services Office is currently accepting applications for an Operations Support Specialist. The Operations Support Specialist provides support to United States Probation Officers and is accompanied with a complete benefits package.

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

REPRESENTATIVE DUTIES:

  • Assist and directly support investigation and supervision officers.
  • Answer telephones, perform reception duties and provide other clerical support.
  • Assist in performing investigations of all types for the office and other districts.
  • Research, retrieve and verify addresses and criminal history; obtain collateral requests, education, and employment history; collect credit reports, treatment, and social history information.
  • Receive and transfer files with other districts.
  • Enter/update data, upload documents, open/close cases into computerized records including the Probation Automated Case Tracking Systems (PACTS).
  • Research information from case records and enter in the system as appropriate.
  • Review forms completed by officers and officer assistants and request corrections as needed.
  • Retrieve information from databases and generate periodic reports.
  • Assist in completing pretrial collateral investigations.
  • Process incoming and outgoing correspondence.
  • Participate in and contribute to training programs.
  • Adhere to all human resources policies and the Code of Conduct for Judicial Employees.
  • Perform other duties as assigned.

Requirements

Conditions of employment

Incumbent must clear a federal background investigation, and financial check.

Qualifications

REQUIRED:

High school graduation or equivalent plus two-years of general experience. General experience is progressively responsible clerical, office, or other work that indicates the possession of, or the ability to acquire, the knowledge and skills needed to successfully perform the duties of this
position.

Education above the high school level may be substituted for required general experience based on one academic year (30 semester or 45 quarter hours) equals one year of general experience.

The successful applicant must:

Possess good multi-tasking skills have strong interpersonal/verbal communication skills, be a team-player and flexible in a changing environment, possess strong computer skills, utilizing word processing and database applications, maintain confidentiality, and practice good work ethics.

Only the most qualified applicants will be contacted, tested and/or interviewed.

Financial and background check outcomes must be favorable. Financial rating must be in good standing, devoid of late payments, bankruptcies, and collections.

Education

High school graduation or equivalent.

Additional information

  • The Court reserves the right to modify the conditions of this job announcement or to withdraw the job announcement, either of which may occur without any prior written notice.
  • This job announcement may involve filling more than one position described herein.
  • If a subsequent vacancy of the same position becomes available within 90- days of the vacancy close date or date filled (whichever is the most recent), the Chief United States Probation Officer has the discretion to select a candidate from the original qualified applicant pool.
  • This position may also be assigned to a different unit other than the one posted, dependent upon the needs of the District.
  • Travel and relocation expenses will not be paid.

The U. S. Probation and Pretrial Services Office for the District of New Mexico is an Equal Opportunity Employer.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

  • Paid Annual Leave
  • Paid Sick Leave
  • Paid Federal Holidays
  • Paid Parental Leave after one year of full-time employment
  • Pre-tax benefit programs
  • Health Insurance
  • Vision/Dental Insurance
  • Group Life insurance
  • Long-Term Care Insurance
  • Defined contribution retirement benefits (FERS)
  • Thrift Savings Plan (TSP)- 401 (k)-styled program with up to 5% match
  • Transit subsidy
  • Credit for prior Federal Government service
  • Mandatory electronic deposit of salary payment

Review our benefits

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants will be evaluated by number of years and type of experience.

Required Documents

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To be considered for this position, qualified applicants must submit a complete application packet which includes:


Any incomplete packet will result in disqualification. All application packets must be emailed in ONE PDF document only and sent to: uspojobs@nmp.uscourts.gov.

Or

Ron Travers
Chief U.S. Probation Officer
333 Lomas Blvd. NW, Suite 170
Albuquerque, New Mexico 87102
Attn: Victoria Hilton-Eckhart
Human Resources Specialist

Agency contact information

Human Resources Manager
Email
uspojobs@nmp.uscourts.gov
Address
US Probation and Pretrial Services, District of New Mexico
333 Lomas Blvd, NW
Ste 170
Albuquerque, NM 87102
US

Next steps

Only the most qualified applicants will be contacted for testing and/or interviews.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.