PASSENGER AND BAGGAGE PROCESSOR (MVO/FLO) SUPERVISOR Job in Elmendorf AFB, AK

Vacancy No. 9M-AFPC-12808849-991461-VEM Department Pacific Air Forces
Salary $91,285.00 to $106,458.00 Grade 7 to 7
Perm/Temp Permanent FT/PT Full-time
Open Date 10/1/2025 Close Date 10/7/2025
Job Link Apply Online Who may apply Status Candidates
Locations:
Elmendorf AFB, AK


Summary

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

The primary purpose of this position is to exercise technical and administrative supervision over subordinate passenger and baggage supervisors and workers in accomplishing duties of 732d Air Mobility Squadron (732 AMS) Passenger Service Operations at Joint Base Elmendorf-Richardson (JBER), Alaska (AK).

Duties

  • Performs working planning and administrative responsibilities in the operational activities of military and civilian personnel who perform aircraft dispatch, passenger loading, and fleet servicing duties pertinent to air terminal internal control and mission support of originating, transiting, and terminating aircraft.
  • Performs work direction responsibilities and drives a variety of vehicles, some of which have a GVW of more than 32,000 pounds (this includes K-Loaders, step/stair trucks, buses, 25K/NGSL and various conveyors) and operates one or more electric, LPG, or diesel powered fork lift trucks which are capable of lifting loads of less than 10,000 pounds as high as 168 inches to facilitate loading and unloading assignments.
  • Performs support duties and functions and exercises operational control and provides the full range of Passenger Services in the terminal. Provides mentoring and assists/participates in on-the-job training (OJT) of newly assigned military and civilian employees in performing tasks associated with passenger service and operating motor vehicles such as passenger check-in, building baggage pallets, roll call procedures, operating motor vehicles, inspection of motor vehicles (Passenger bus and Aircraft Loaders).
  • Represents the Air Passenger Terminal with a variety of installation and functional organizations regarding passenger movement operations and ensures education in, compliance with, and practice of security directives, good safety, and health habits in all work areas. Establishes, develops, and maintains effective working relationships with customers, both internal and external.

Requirements

Conditions of Employment

  • U.S. Citizenship Required. Males must be registered for Selective Service, see www.sss.gov. Direct Deposit: All federal employees are required to have direct deposit.
  • This posn is subject to provisions of the DoD Priority Placement Program. Disclosure of Political Appointments. Must be able to work at elevated heights, up to 237" off the ground.
  • The work will require the employee to drive a motor vehicle. An appropriate, valid driver's license is required for the position.
  • Employee must be able to obtain and maintain certification to operate general and special purpose vehicles/equipment assigned to the flight.
  • Position is subject to shift rotation and uncommon tour of duty and exposure to prevailing weather conditions. Emergency overtime may be required.
  • Incumbent will be required to pass a pre-employment physical. Physical requirements include heavy lifting (45-79 lbs.); heavy carrying (45 lbs. and over); hours of straight pulling are 4 hours/week.
  • Hours of pushing are 4 hours/week; reaching above shoulder height; use of fingers; both hands required; hours of walking are 2 hours/day; hours of standing are 2 hours/day; hours of repeated bending are 1 hour/day.
  • Climbing to include use of legs and arms; both legs required; operation of crane, truck, motor vehicle, or forklift; ability for rapid mental and muscular coordination simultaneously.
  • Both eyes required; depth perception; hearing (aid permitted). Additional functional requirements include required to wear safety shoes; use of ear plugs, helmets, and/or other protective equipment when in vicinity of aircraft with engines running.
  • If it can be otherwise accommodated, a specific physical condition or impairment will not automatically disqualify a candidate.
  • Environmental factors include work performed in an outside environment with exposure to the elements (excessive heat; excessive cold; excessive noise, intermittent; dust and dirt; grease and oils; solvents such as degreasing agents.
  • Slippery or uneven walking surfaces; working around machinery with moving parts; working around moving objects or vehicles; working closely with others and alone.
  • This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gunn control Act (Lautenberg Amendment) of 1968.
  • An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position. This is a drug testing designated position. The incumbent is subject to random testing for drug use.
  • The employee must be able to obtain and maintain an appropriate security clearance. May be required to receive vaccinations as an occupational health precaution due to potential exposure to bio-medical hazards (i.e. blood born pathogens).
  • This position is designated as a key position IAW AFI 36-507. Duties of this position are essential to the accomplishment of wartime/contingency operations.
  • Incumbents of key positions must be removed from their military recall status if alternative for filling of the position during an emergency are not available.
  • This is a Mission Essential (ME) position performing a Mission Critical Function (MCF) which must continue uninterrupted after the occurrence of an emergency and continued through full resumption of all functions.
  • IAW, DoDI 3020-42, Defense Continuity Programs.

Qualifications

In order to qualify, you must meet the quality level of experience requirements described in the Office of Personnel Management (OPM) Qualification Standards Handbook X-118C.

QUALIFICATIONS: Applicants will be rated in accordance with the OPM Qualification Standard Handbook X-118C for the WS-5700 Transportation/Mobile Equipment Operation Family. Although a specific length of time and experience is not required for most blue-collar positions, you must meet any screen-out element listed and show through experience and training that you possess the quality level of knowledge and skill necessary to perform the duties of the position at the level for which you are applying. Qualification requirements emphasis is on the quality of experience, not necessarily the length of time.

The screen out element for this position is the ability to do the work of a PASSENGER AND BAGGAGE PROCESSOR (MVO/FLO) SUPERVISOR without more than normal supervision.

JOB ELEMENTS: Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:
1. Knowledge of a wide range of principles, processes, and techniques of trade(s) and/or craft(s) supervised and personnel management policies, practices, and procedures, including sexual harassment and Equal Employment Opportunity/Equal Employment Treatment.
2. Knowledge of passenger and cargo aircraft systems, configurations, equipment, emergency procedures, preflight inspection procedures, location of electrical power connections, circuit breakers, hydraulic operating system, and serviceability requirements.
3. Knowledge of passenger and cargo aircraft capacity and limitations, floor load restrictions, shoring, restraint requirements, use of load charts and graphs as applied in consideration of weight and balance factors during preparation of load plans to provide the optimum center of gravity throughout flight.
4. Knowledge of operating one or more gasoline, diesel, or electric powered wheeled vehicles with a GVW of over 32,000 pounds such as truck tractors with semi or full trailers, or heavy load in-line trucks and of operating one or more electric, LPG, or diesel powered for lifts typically capable of lifting less than 10,000 pounds as high as 168 inches.
5. Knowledge of safety regulations, practices, and procedures. Ability to plan and organize work assignments to include determining resources required to accomplish mission.
6. Ability to interpret and communicate technical orders and other published guidance.

PHYSICAL EFFORT: Incumbent will be required to pass a pre-employment physical. Physical requirements include: heavy lifting (45- 79 lbs.); heavy carrying (45 lbs. and over); hours of straight pulling are 4 hours/week; hours of pushing are 4 hours/week; reaching above shoulder height; use of fingers; both hands required; hours of walking are 2 hours/day; hours of standing are 2 hours/day; hours of repeated bending are 1 hour/day; climbing to include use of legs and arms; both legs required; operation of crane, truck, motor vehicle, or fork lift; ability for rapid mental and muscular coordination simultaneously; both eyes required; depth perception; hearing (aid permitted). Additional functional requirements include: required to wear safety shoes; use of ear plugs, helmets, and/or other protective equipment when in vicinity of aircraft with engines running. If it can be otherwise accommodated, a specific physical condition or impairment will not automatically disqualify a candidate.

WORKING CONDITIONS: Environmental factors include: work performed in an outside environment with exposure to the elements (excessive heat; excessive cold; excessive noise, intermittent; dust and dirt; grease and oils; solvents such as degreasing agents; slippery or uneven walking surfaces; working around machinery with moving parts; working around moving objects or vehicles; working closely with others and alone.???????

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment.You will receive credit for all qualifying experience, including volunteer experience.

Additional information

Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location.

Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information.

120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur.

Military Spouse Preference (MSP) Eligible: MSP applicants, if determined best qualified, must be selected, and placed at the highest grade for which they applied. You must include a completed copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for MSP. Click here to obtain/download a copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist.

Priority Placement Program (PPP) Applicant Eligible: PPP Applicants, if determined well qualified and selected, will be placed at the at the full performance level. You must include the applicable completed copy of the PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility as a PPP Applicant. Click here to obtain/download a copy of the applicable PPP Self-Certification Checklist (DD3145-1 through DD3145-4, select the appropriate checklist for your claimed preference). To determine the applicable PPP Self-Certification Checklist required to substantiate the eligibilities you are claiming, refer to the AF Civilian Employment Eligibility Guide located in the Required Documents section of this vacancy announcement.

Disabled veteran leave is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more. For more information, click here.

If you have questions regarding this announcement and have hearing or speech difficulties click here.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.


BASIS OF RATING: Your application will be rated under the Cut Point procedures based on the extent to which the quality, depth, and complexity of your experience relates to the qualification requirements. Additional points are not added for Veteran's Preference; however, Veteran's Preference is considered where applicable.

Best Qualified Group: Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements.
Fully Qualified Group: Candidates in this category possess good skills and experience above the minimum requirements.
Basically Qualified Group: Candidates in this category meet the minimum experience requirements.


The resume/documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of "not qualified" or "insufficient information" and you will not receive further consideration for this job.

Applicants who disqualify themselves will not be evaluated further.

APPRAISALS/AWARDS: Hiring Managers use objective methods and consider previous performance appraisals and awards in the selection process. Current Federal Civilian employees should list any relevant performance related rating and/or awards in your resume.

Required Documents

The following documents are required and must be provided with your application. Applicants who do not submit required documentation to determine eligibility and qualifications will be eliminated from consideration. Other documents may be required based on the eligibility/eligibilities you are claiming. Click here to view the AF Civilian Employment Eligibility Guide and the required documents you must submit to substantiate the eligibilities you are claiming.

  1. Online Application: Questionnaire
  2. Resume: Your resume may NOT exceed two pages, and the font size should not be smaller than 10 pts. You will not be considered for this vacancy if your resume is illegible/unreadable. Additional information on resume requirements can be located under "How To Apply".
  3. Transcripts/Registration/License: If qualifying on education/position requires education, you must submit copies of your transcripts and if required for the position, submit an active, current registration/license.
  4. Veterans: If claiming VEOA, VRA or 30% Disabled Veteran - Submit VOW certification memo or copy of the official DD-Form 214, which must include the character of service (i.e., with an honorable or general discharge). This will be annotated in block 24 on member copy 2, 4, or 7 of the DD-Form 214. If claiming 30% Disabled Veteran, you must also submit a VA Letter or a disability determination from a branch of the Armed Forces. NOTE: All veterans claiming 10-point preference must also submit a SF-15.
  5. Current or Former Federal Civilian Employees (includes current Air Force employees): You must submit a legible copy of a SF-50, Notification of Personnel Action. The SF-50, block 24 must contain "1" or "2" AND block 34 must be a "1". Employees eligible under an OPM approved interchange agreement, block 34 may contain a "1" or "2".
ACTIVE DUTY SERVICE MEMBERS: The VOW Act requires federal agencies to treat an eligible active duty service member as a veteran, disabled veteran, and preference eligible (as applicable) when applying for civil service positions before the effective release or discharge date. Appointment of military members before the release or discharge date is permissible if the member is on terminal leave. At the time the active duty member applies for a civil position, he or she must submit a "certification" memo in lieu of a DD-Form 214, Certificate of Release or Discharge from Active Duty. Active duty members applying for a civil service position without submitting a valid certification memo or DD-Form 214 with their application will render the member ineligible for the position. The certification memo must originate from the member's military service branch on official letterhead and contain the following:
  • Name/Rank/Grade of Service Member
  • Branch of Armed Forces
  • Dates of Active Service (Start and End Date(s)
  • Expected Date of Discharge/Release from Active Duty
  • Terminal leave start date (if applicable)
  • Expected character of service (honorable or general) and type of separation (i.e. separation or retirement)
  • Must be certified within 120 days of anticipated discharge
  • Signature by, or by direction of the adjutant, personnel office, unit commander, or higher headquarters commander.
Note: The VOW Act provides tentative preference. If appointed, a DD Form-214 must be submitted upon receipt.

OPTIONAL DOCUMENTS:
Performance Appraisals for Current Federal Civilian Employees - Most recent performance appraisals (dated within last 3 years) showing the official rating of record, signed by a supervisor, or statement why the performance appraisal is unavailable.
Awards for Current Federal Civilian employees - List any awards received within the last 3 years on the resume.
Note: Applicant must not submit award Notification of Personnel Actions (SF50s).

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

The complete Application Package must be submitted by 11:59 PM (ET) on 10/07/2025

To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12808849

To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the application questionnaire. Please ensure you click the Submit My Application button at the end of the process.

To apply for this position, you must provide a complete Application Package which includes:

1. Your Resume. If you submit more than one resume, only the most recent will be reviewed. The "most recent" is considered the resume with the latest timestamp.

  • Resumes may not exceed two pages. The two-page resume ensures the most relevant experience is reviewed and considered, which is a common practice in both the public and private sectors. Resumes exceeding two pages will be removed from consideration. Additional information on how to complete or update your resume may be located here.
  • For qualification determination your resume must contain hours worked per week and dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient, and you will not receive consideration for this position. If you are a current Federal employee or previous Federal employee, provide your pay plan, series and grade, i.e. GS-0301-09. Current Federal Civilian Employees may list any relevant performance related rating (given within the last three years) and/or incentive awards in your resume.
  • Do NOT include photographs, inappropriate material, inappropriate content, nor personal information such as age, gender, religion, social security number, etc., on your resume. If the resume you submit contains such information you will not be considered for this vacancy.
  • Your name, first and last, MUST be included on your resume.

2. A complete Application Questionnaire
3. Additional Required Documents (see Required Documents section). Ensure all submitted documents contain your full name.
4. Help recruiters find you. Make your resume and profile searchable, which means recruiters may contact you about possible jobs. Additional information may be located here.


PLEASE NOTE: It is the applicant's responsibility to verify that information entered and/or uploaded, (i.e., resume) is received, accurate, and submitted by the closing date. You may verify your documents have been processed with your application package successfully. You can access your USAJOBS account to do so by clicking here. Uploaded documents may take up to one hour to clear the virus scan.

Human Resources WILL NOT modify or change any answers submitted by an applicant.

Agency contact information

Total Force Service Center
Address
JB Elmendorf-Richardson
8517 20th Street
Suite 203
JB Elmendorf-Richardson, AK 99506
US

Next steps

Once your application package is received an acknowledgement email will be sent.

If you provided an email address, you will receive an email message acknowledging receipt of your application.Your application package will be used to determine your eligibility and qualifications for consideration. If you are determined to be ineligible or not qualified, your application will receive no further consideration.

To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select My Applications, and click on the more information link under the application status for this position.

If you do not provide an email address, you are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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