Clarification from the agency

This job is open to current permanent Department of Veteran Affairs employees, current permanent Federal employees of other agencies and all US Citizens. NOTE: The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below.

Duties of the Outpatient Pharmacy Supervisor include, but are not limited to:

Program Management:

• Assists the Associate Chief of Pharmacy Operations in performing the administrative and personnel management functions relative to clinical staff pharmacists and technicians.
• Develops and maintains systems to monitor the performance of staff activities.
• Develops work improvement plans for subordinates, recommending personnel actions as necessary.
• Provides advice and counsel to subordinates related to work and administrative matters.
• Reviews and approves or disapproves leave requests and provides timely work schedules for subordinates.
• Assures that subordinates are trained and fully comply with all provisions of safety regulations.
• Supervises all staff pharmacists and technicians to accomplish the work of the program area.
• Establishes functional statements, job descriptions and develops performance standards for subordinates.
• Provides assurance that the program area is compliant with all regulatory and accrediting body requirements (DEA, FDA, OIG, Joint Commission, etc.).
• Ensures full compliance with all regulatory requirements for controlled substances, including performing controlled substance balance adjustments.
• Conducts internal audits and reviews over all VHSO Pharmacy CBOC areas to ensure full regulatory compliance and operational efficiency.
• Reviews and addresses all JPSRs and PATs affecting VHSO CBOCs or patients unitizing VHSO CBOCs and works within the Pharmacy Leadership team to identify and address issues.
• Assists the Associate Chief and Chief of Pharmacy Service regarding all resource management issues including personnel actions, budgetary execution, major and minor equipment, and space.
• Serves as an invoice (IPPS) Approving Official and alternate purchase card Approving Official for Pharmacy Service contracts & procurement.
• Ensures procurement staff and operations at Pharmacy CBOCs work in full coordination with VHSO Pharmacy policies and procedures including backorder procedures, completion of B09s, addressing CMOP kickbacks, following all Drug Accountability and purchasing procedures, addressing recalls and reverse distributor returns, and optimizing all inventory software.
• Ensures optimal medication storage, including expiration processing, optimal storage and supply layout, and fully addressing alerts from our refrigerator monitoring system.

Administrative / Supervision:

• Supervises pharmacists and technicians at Springfield, MO CBOC, Branson, MO CBOC and the Joplin, MO CBOC.
• Interviews employee candidates, recommends appointments, and evaluates employee performance.
• Initiates action based on employee's performance as necessitated, including documentation and recommendation for awards, counseling and disciplinary actions.
• Establishes procedures, methods, and working schedules for the efficient accomplishment of pharmacy operations.
• Designs policies and procedures related to program area.
• Coordinates pharmacy activities with other services and clinics of the facility and communicates clearly with a wide variety of significant others.
• Ensures all VHSO Pharmacy policies and procedures accurately represent the actual workflow and expectations for operations on site.
• Ensures all VA mandated employee training is completed in a timely manner.
• Develops and annually updates performance standards that set forth clear performance expectations and goals that align individual employee efforts with organizational goals.
• Functions as part of the overall VHSO Pharmacy leadership team to design and implement policies and procedures determined for site specific and pharmacy service wide adoption.

Clinical:

• Maintains and promotes high ethical, clinical and administrative standards that are carried out into the decision-making process.
• Makes recommendations regarding drug therapy to patients, physicians, dentists, and other providers.
• Ensures that subordinates are aware of patient's rights and provides service directed toward assuring these rights are honored and protected; this includes the assurance of patient privacy, confidentiality and a safe environment in which patients receive care.
• Supports and monitors all clinically assigned duties of staff including VA National Formulary non-formulary and prior-authorization formulary Prior Approval Drug Request consults.

Educational:

• Participates in self-development activities to maintain and increase professional competence.
• Identifies potential candidates for positions of higher responsibility and assists in their related developmental experiences.

Work Schedule: 8-hour shift between the hours of 8:00 am - 6:00 pm, to possibly include nights, weekends, and holidays. Tour may be changed based on workload/needs of the facility.
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 00643-F
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical evaluation.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.
• Must be able to independently operate Government Vehicle.
• Must provide clean driving record report from the DMV during the pre-employment process.

As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language: Must be proficient in spoken and written English as required by 38 U.S.C. 7402(d), and 7407(d).
• Education.
  • Graduate of an Accreditation Council for Pharmacy Education (ACPE) accredited College or School of Pharmacy with a baccalaureate degree in pharmacy (BS Pharmacy) and/or a Doctor of Pharmacy (Pharm.D.) degree.
  • Graduates of foreign pharmacy degree programs meet the educational requirement if the 2 graduate is able to provide proof of achieving the Foreign Pharmacy Graduate Examination Commission (FPGEC) Certification, which includes passing the Foreign Pharmacy Graduate Equivalency Examination (FPGEE) and the Test of English as a Foreign Language Internet-Based Test (TOEFL iBT).
• Licensure. Full, current and unrestricted license to practice pharmacy in a State, Territory, Commonwealth of the United States (i.e., Puerto Rico), or the District of Columbia. The pharmacist must maintain current registration if this is a requirement for maintaining full, current, and unrestricted licensure.
  • NOTE: Individuals who have or have had multiple licenses and had any such license revoked for professional misconduct, professional incompetence or substandard care, or who surrendered such license after receiving written notice of potential termination of such license by the State for professional misconduct, professional incompetence, or substandard care, are not eligible for appointment to the position unless such revoked or surrendered license is fully restored (38 U.S.C. § 7402(f)). Effective November 30, 1999, this is a requirement for employment. This requirement does not apply to licensed pharmacists on VA rolls as of that date, provided they maintain continuous appointment and are not disqualified for employment by any subsequent revocations or voluntary surrenders of State license, registration or certification.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations:

Pharmacy Supervisor, GS-13

Experience. In addition to the GS-12 requirements, must have 1 year of experience equivalent to the next lower grade level.

Pharmacists assigned to this position must demonstrate the following Knowledge, Skills and Abilities:
a. Ability to effectively supervise subordinate staff.
b. Ability to communicate orally and in writing to persuade and influence clinical and management decisions.
c. Expert understanding of regulatory and quality standards pertaining to pharmacy.
d. Skill in managing people or programs.

Preferred Experience: 1+ year experience in Supervisory or Program Management at VA Facility.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-13.

Physical Requirements: Physical aspects associated with work required of this assignment are typical for the occupation, see Duties section for essential job duties of the position. May require standing, lifting, carrying, sitting, stooping, bending, puling, and pushing. May be required to wear personal protective equipment and undergo annual TB screening or testing as conditions of employment.

Work Environment: Work is performed in an office/clinic setting with minimal risks that requires normal safety precautions; the area is adequately lighted, heated, and ventilated. However, the work environment requires someone with the ability to handle several tasks at once in sometimes stressful situations.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Area of Consideration - Eligible applications will be reviewed and referred in the following order:

• Current permanent VA employees of the (Full Facility Name)
• All other VA employees
• Current Permanent Federal employees of other agencies
• All other applicants

Eligible applications will be reviewed and referred based on the Veterans' Preference

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

To apply for this position, you must provide a complete Application Package which includes:

• License
• Resume
• Transcript

SF-50, Notification of Personnel Action (if applicable for Eligibility):

• Most recent SF-50 if you are a current or former Federal employee

Examples of appropriate SF-50's include:

• Within grade increases at the highest grade held; or
• Promotions with an effective date more than one year old; or
• SF-50's at the highest grade held with an effective date more than one year old.

Special Note for Applications: To complete your application, please use the following link https://vacareers.va.gov/wp-content/uploads/sites/5/Resume.docx to download the standard Clinical Resume Document. This one-page document does not need to be modified and must be uploaded into the two-page restricted 'Resume' document upload field.

Your full resume/CV may be uploaded without page limitation into the 'Other' document upload field.


The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.

• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (VA)
• License
• CV/Resume
• Other (2)
• Performance Appraisal
• Professional Certification
• Resume
• SF-15
• SF-50/ Notification of Personnel Action
• Transcript

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.

Veterans' preference does not apply for internal or other current permanent Federal agency employees.

Next steps