Pharmacy Technician Job in Santa Rosa, CA

Vacancy No. CBSW-12689883-25-ACB Department Veterans Health Administration
Salary $81,834.00 to $106,386.00 Grade 7 to 7
Perm/Temp Permanent FT/PT Full-time
Open Date 2/12/2025 Close Date 9/30/2025
Job Link Apply Online Who may apply Public
Locations:
Santa Rosa, CA


Summary

The incumbent is responsible for providing support to all outpatient pharmacy operations including filling and packaging prescriptions, dispensing and managing inventory for controlled substances, basic use and maintenance of automation, assisting patients on the phone or in person, procurement activities, clinic inventory management, and other responsibilities designated by the supervisor.

This job is open to

Clarification from the agency

This is an open continuous announcement until 9/30/2025. Initial cutoff day for referral of eligible applications will be 02/25/2025. Qualified applicants will be considered and referred as vacancies become available.

Duties


VA Careers - Pharmacy: https://youtube.com/embed/Fn_ickNBEws

Dispensing
a) Processing and filling outpatient prescriptions for scheduled and non-scheduled federal legend drugs and medical devices, over-the-counter products, and supply items in compliance with regulations and policies and procedures
b) Assists in the packaging and dispensing of Outpatient medication to patients for window, mail and clinic administration. Also ensures two patient identifiers are utilized when dispensing medications to patients and signatures for medication pick up are obtained.
c) Accurately reads and interprets prescriptions and medication profile from the Veterans integrated software technology Architecture (VistA), automated dispensing equipment, computerized patient record keeping system (CPRS) or in written format.
d) Reviews prescription orders for technical accuracy.
e) Prepares medications and ensures the orderable item matches the item being dispensed regarding drug, strength, quantity, or appropriate supply item.
f) Dispenses medications using automation or manual dispensing.
g) Able to operate, maintain, and perform basic troubleshooting of pharmacy

AutomationClinic Inventory Management
a) Monitors inventory of medications stored in clinics for clinic administration ensuring medications are approved and quantities are within the approved stock levels.
b) Accurately fills prescription items for wards using VistA Automatic Replenishment reports and Pyxis reports.
c) Ensure medication is properly stored according to the manufacturer's specifications regarding temperature, light, and moisture.
d) Medications are secured in accordance with all VA policies and procedures.
e) Ensure medications are all within expiration date.
f) Notify nurse manager or charge nurse with any issues identified related to medication storage.
g) Performs and documents monthly inspections of assigned hospital/clinic areas for medication storage. Removes all expired and deteriorated drugs from the automated dispensing stations, stock shelves, and other clinic areas

Pharmacy Phone System
a) Able to use the Cisco phone system
b) Maintains appropriate phone etiquette and professionalism.
c) Able to work independently in phone center locations.
d) Accurately collects and clarifies patient information from patient or medical center staff
e) Capable of synthesizing patient information to identify basic therapeutic, distributive or medication related problems.
f) Accurately enters notes as appropriate into CPRS using pharmacy templates or blank forms.
g) Understands when to alert pharmacists for problems.

Pharmacy Mail System:
a) Follows appropriate policy and procedures for packaging and preparing prescriptions for mailing.
b) Ensures prescription label matches mailing label and maintains accuracy in other software or paper systems.
c) Appropriately selects type of mailing to route packages.
d) Able to transport mail containers to pick up destinations, restock supplies, lift mail bags or containers.
e) Assists with other medication distribution activities as directed by pharmacist, supervisor, or as delineated as part of the shift responsibility.

Other Duties:
a) Assists the pharmacist with problem solving, patient care, or medication issues.
b) Processes refills (Autophone, internet, and mail) daily. Communicate with other VA and non-VA pharmacies and clinics as needed.
c) Accurately enters or updates patient information in pharmacy automation, CPRS or VistA.
d) Prioritizes workload to complete assignments on time.
e) Maintains work areas in a clean and orderly condition by assuring that all stock and equipment are in assigned places and all shelves and counters are free of dust and debris to create optimal work areas.
f) Maintains adaptability and flexibility for various emerging roles and responsibilities in the medication distribution system. This is especially important with regards to new equipment, assignments, and changes in pharmacy workflow.
g) Assists in training and orientation of new staff technicians, interns, and students. Assumes an active role in the overall pharmacy-training program consisting of students, externs, interns, residents, and professional and non-professional staff members.

Work Schedule: Mon - Fri 8am - 4:30pm
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Requirements

Conditions of Employment

  • You must be a U.S. Citizen to apply for this job.
  • All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Must be proficient in written and spoken English.
  • You may be required to serve a probationary period.
  • Subject to background/security investigation.
  • Selected applicants will be required to complete an online onboarding process.
  • Must pass pre-employment physical examination.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
  • Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

BASIC REQUIREMENTS
Citizenship. Be a citizen of the United States. Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with 38 U.S.C. § 7407(a).English Language Proficiency. Pharmacy Technician candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. § 7403(f).Grandfathering Provision. Pharmacy technicians employed in VHA on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series and grade held, including positive education and licensure/certification/registration that are part of the basic requirements of the occupation. For employees who do not meet all the basic requirements in this standard but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:
  1. Employees may be reassigned, promoted up to and including the full performance (journey) level or changed to lower grade within the occupation but may not be promoted beyond the journeyman level or placed in supervisory or managerial positions.
  2. Employees in an occupation that requires a licensure/certification/ registration only at higher grade levels must meet the licensure/ certification/registration requirement before they can be promoted to those higher grade levels.
  3. Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard.
  4. Employees who are converted to title 38 hybrid status under this provision and subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of re-entry to the occupation.
  5. Employees initially grandfathered into this occupation who subsequently obtain additional education and/or licensure/certification/registration that meet all the basic requirements of this qualification standard must maintain the required credentials as a condition of employment in the occupation.
GRADE DETERMINATIONS
Pharmacy Technician, GS-07
Experience. Candidates must possess one full year of experience equivalent to the next lower grade (GS-6) level which are:
  1. Knowledge of federal and state laws related to pharmacy practice.
  2. Knowledge of preparation, storage and distribution of medication products including those requiring special handling and documentation.
  3. Ability to use pharmacy information systems or operate pharmacy dispensing equipment.
  4. Knowledge of basic inventory procedures.
  5. Ability to communicate with patients and staff and direct questions to appropriate personnel.
Preferred Experience. Certified Pharmacy Technician with inpatient pharmacy and/or outpatient pharmacy IPP/OPP experience to include: pharmacy automation such as Pyxis, ScriptPro, etc.; controlled substance laws and regulations; and knowledge of USP_797 and USP_800.

Certification. This position is above the full performance level and the employee must pass a national certification exam and hold an active national certification through either:
(1) The Pharmacy Technician Certification Board (PTCB), as a Certified Pharmacy Technician (CPhT).
OR,
(2) The National Healthcareer Association (NHA), as a Certified Pharmacy Technician (ExCPT).

Knowledge, Skills and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate all of the following KSAs:
  1. Knowledge of pharmacy technician principles, practices, concepts and theories providing for sound independent work.
  2. Knowledge of the computerized prescription process and input of prescriptions and medication orders or electronic equivalent.
  3. Ability to resolve pharmacy/medication issues with other members of the healthcare team, Veterans and external customers.
  4. Ability to train developmental pharmacy technicians and students.
  5. Ability to dispense medication or sterile products following all regulations, policies and procedures to ensure safe medication distribution.
  6. Ability to troubleshoot automated dispensing equipment (ADE) or technology platforms/databases.
Physical Requirements: Heavy lifting (45 pounds and over), Moderate lifting (15-44 pounds), Light lifting (under 15 pounds), Heavy carrying (45 pounds and over), Moderate carrying (15-44 pounds), Light carrying (under 15 pounds), Straight pulling (2 hours), Pushing, Reaching above shoulder, Use of fingers, Both hands required, Walking (up to 4 hours), Standing (prolonged), Repeated bending, Climbing, use of legs and arms (infrequent), Operation of motor vehicle, Near vision correctable at 13" to 16" to Jaeger 1 to 4, Far vision correctable in one eye to 20/20 and to 20/40 in the other, Specific visual requirement (Ability to read fine print on labels), Depth perception, Ability to distinguish basic colors, Hearing (aid permitted), Clear Speech, Emotional Stability, Good Dexterity. For additional information, see VA Directive and Handbook 5019, Employee Occupational Health Service.

The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected is GS-07.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

  • Professional Certification
  • Resume


The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.

  • Cover Letter
  • DD-214/ Statement of Service
  • Disability Letter (Schedule A)
  • Disability Letter (VA)
  • License
  • Other (1)
  • PCS Orders
  • Professional Certification
  • Resume
  • Separation Notice (RIF)
  • SF-15
  • SF-50/ Notification of Personnel Action
  • Transcript


Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.

Veterans' preference does not apply for internal or other current permanent Federal agency employees.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 09/30/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12689883.

  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.

Agency contact information

Amanda Bodkin
Address
San Francisco VA Medical Center
4150 Clement Street
San Francisco, CA 94121
US

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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