Requirements
Conditions of employment
- US Citizenship or National (Residents of American Samoa and Swains Island)
- Meet all eligibility criteria within 30 days of the closing date
- Meet time-in-grade within 30 days of the closing date, if applicable
- Register with Selective Service if you are a male born after 12/31/1959
If selected, you must meet the following conditions:
- Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or NonCareer SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
- Serve a one year probationary period, if required.
- Undergo and pass a background investigation (Tier 2 investigation level).
- Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
Qualifications
To evaluate your qualifications, your resume must clearly demonstrate how you meet the specialized experience described below. Your resume must not exceed two pages. To ensure your qualifications can be fully evaluated, we recommend including the following information:
- Name, address, telephone number, email address;
- Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade);
- Relevant work experience—should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how you meet the required qualifications in the job announcement.
- Education, certifications or licensures—If the job announcement requires any education, certifications or licensures, make sure to include the required information and any required documents like transcripts.
Your resume should contain enough information to make a valid determination that you fully meet experience requirements for each grade level you are applying to. If you do not provide enough information for us to determine your qualifications, you may be rated ineligible.
If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
The GS-14 salary range starts at $127,829 per year and will vary based on duty location. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.
Applicants applying for the GS-14 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the 9 competencies AND one year of specialized experience equivalent to the GS-13 level in the Federal service as described below..
IT SPECIALIST COMPETENCY REQUIREMENTS:
- Attention to Detail - Is thorough when performing work and conscientious about attention to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit
produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess
their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and
services; is committed to providing quality products and services.
- Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
- Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or
information management systems.
- Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains
effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people
from varied backgrounds and different situations.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience
and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others,
attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate
alternatives, and to make recommendations.
- Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to
achieve goals.
- Technical Competence – Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with,
understands, and evaluates technical information related to the job; advises others on technical issues.
SPECIALIZED EXPERIENCE REQUIREMENTS:
Specialized experience is defined as:
- Analyzing existing IT processes and workflows to measure their accuracy and effectiveness.
- Performing needs analyses to identify areas for improvement in current IT business processes and provide recommendations for improvements using qualitative and/or quantitative data.
- Documenting analyses using a variety of methods such as flowcharts, narratives, datasets, presentations, and/or other appropriate tools
Such experience may be obtained in government, industry, or other related fields.
Education
This job does not have an education qualification requirement.
Additional information
Candidates will not be hired based on their race, sex, color, religion, or national origin.
Applicants are encouraged to make their resume searchable in their USAJOBS.gov profile. This will allow Federal hiring specialists and hiring managers across agencies to find their resume as part of agency recruitment campaigns or staffing searches.
If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency or
visit GSA's webpage.
Relocation-related expenses are not approved and will be your responsibility.
On a case-by-case basis, the following incentives may be approved:
- Credit toward vacation leave if you are new to the federal government
Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
You will have access to many benefits including:
- Health insurance (choose from a wide range of plans)
- Life insurance coverage with several options
- Sick leave and vacation time, including 11 paid holidays per year
- Thrift Savings Plan (similar to a 401(k) plan)
- Transit and child care subsidies
- Flexible spending accounts
- Long-term care insurance
- Training and development
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
A panel of Subject Matter Experts (SMEs) will review the application of qualified candidates and assign a score for each of the five required Knowledge, Skills, and Abilities (KSAs) based on the experience documented in the resume and narrative responses.
- Knowledge of performing process analysis, business analysis, operations management, or a similar role within a highly regulated environment. Ability to analyze complex data, identify root causes of problems, and develop practical, data-driven solutions.
- Ability to conduct business process reengineering, feasibility studies, and trade-off analyses, and preparing business cases for the application of IT solutions.
- Skill in technical writing to formulate presentations of findings, briefings, project papers, status reports, and correspondence to foster understanding and acceptance of findings and recommendations.
- Knowledge of project management principles, methods, and practices including developing plans and schedules, estimating resource requirements, defining milestones and deliverables, monitoring activities, and evaluating and reporting on accomplishments.
- Knowledge of advanced IT principles, concepts, methods, standards, and practices sufficient to provide expert and authoritative technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues.
Demonstration of these KSAs must be supported by your application. Applicants should also make note of each KSA, as you will be asked to address them later in the application process.
Consideration will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). You should list any relevant performance appraisals and incentive awards in your resume so that information will be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
If you are eligible under the Interagency Career Transition Assistance Plan (ICTAP) or GSA’s Career Transition Assistance Plan (CTAP), your resume must clearly demonstrate experience in at least 3 of the 5 required Knowledge, Skills, and Abilities (KSAs) to receive priority consideration.
You may preview questions for this vacancy.
Required Documents
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
Resume: Must not exceed two pages. Refer to the Qualifications section for resume requirements.
Federal employee (includes current GSA employees): You must submit a legible copy of your most recent SF-50, Notification of Personnel Action, AND a SF-50 reflecting the highest grade held if different from your recent SF-50. The SF-50, block 24 must contain "1" or "2" AND block 34 must be a "1". Employees eligible under an OPM approved interchange agreement, block 34 may contain a "1" or "2".
Note: If required to submit an SF-50 (Notice of Personnel Action), an equivalent agency Notice of Personnel Action form is acceptable. The SF-50 or equivalent agency Notice of Personnel Action form must show all of the following: effective date, position, title, series, grade, and rate of basic pay, tenure group 1 (career) or 2 (career-conditional), position occupied group, and name of agency.
Promotion Consideration: If your most recent SF-50 became effective within the past year, it may not demonstrate that you meet the one-year time-in-grade requirement. In that case, submit additional SF-50(s) (such as promotion, within-grade increase, grade/range increase, or an SF-50 with an effective date more than one year old) that clearly document you meet the time-in-grade requirement.
Reinstatement Eligible: Submit your separation SF-50
If you are claiming veterans preference:
(a) DD-214 that shows your type of discharge, character of service and the dates of your active duty service.
(b) If you are claiming 10-point preference or derived preference (spouse, widow/widower, or parent of a deceased or disabled veteran), you must submit documentation that establishes your entitlement in addition to the DD-214:
- VA disability rating letter or other official documentation (refer to SF-15 for complete list).
- SF-15, Application for 10-Point Veteran Preference
Note: If sufficient documentation is provided to establish 10-point preference, preference may be granted based on the supporting documentation even if the SF-15 is not submitted. If selected, a completed SF-15 will be required prior to appointment.
IF YOU ARE:
Active duty military- Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).
Former Peace Corp or VISTA volunteer: Submit your Description of Service.
Current or former Land Management Agency Employee - Submit a and b:
(a) one or more SF-50s, including your most recent one that shows you were on a competitive time-limited appointment(s) with a Land Management Agency and served on the appointment for a period(s) totaling more than 24 months without a break of 2 or more years.
(b) Copy of your agency’s annual performance appraisal(s) or written reference(s) from a supervisor at the agency verifying satisfactory performance during your appointment(s).
ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
Current or former political appointee: Submit your SF-50.
Applying under another special appointment authority: Submit proof of your eligibility under the appropriate appointment authority. See USAJOBS for more information.
If you have a disability: Submit proof of eligibility. For information on eligibility and required documentation, refer to USAJOBS page for more information.