Summary
Join the Office of People Science (OPS) to lead the development and execution of strategy, policy, processes, technology systems, data science, and employee and customer experience to enable OIT to attract, recruit, develop, and retain a highly qualified, world class workforce. As a Program Analyst in OPS, you will have the opportunity to enhance the capabilities and skills of VA's tech and cybersecurity workforce to deliver quality IT services to Veterans and their families.
Duties
OIT Mission: The mission of the Office of Information and Technology (OIT) is to collaborate with our business partners to create the best experience for all Veterans.
OIT Vision: To become a world-class organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology.
Major Duties:
- Serves as an advisor to management on a wide range of qualitative and quantitative methods for the assessment or improvement of program effectiveness to include improvement of complex management processes and programs throughout the organization. Develops concise recommendations for program officials, managers, and supervisors. Develops modifications, revisions, and implementing procedures to improve the effectiveness and efficiency of program operations.
- Analyzes specific management and productivity improvement initiatives, monitors
implementation, and recommends changes when necessary. Works closely with the DCIO,
DED, subordinate Directors, and other staff members of CCS as well as staff at all levels of OIT, to assist in maintaining efficiency and consistency in the administrative operations and management within CCS.
- Performs training notification, tracking, maintenance, distribution, and submission of data and information, such as, but not limited to, request forms, catalogs, publications, schedules, reservations, course information, rosters, records, reports, costs, surveys, and development.
- Provides oversight and management of effecting organizational changes in an automated
personnel system. Prepares and tracks milestones for the performance cycle and prepares extensive status reports for senior management. Reviews recommended appraisal formats and standardized performance elements to assure sound and consistent application of regulatory guidance and procedures. Monitors performance management program for prohibited personnel practices, EEO implications, and adherence to Merit System principles.
- Researches and investigates new or improved business and management practices for
application to the CCS programs and/or operations. Consolidates reviews, disseminates, and maintains the weekly significant events and the cyclic accomplishment reports.
- Develops and completes special projects, reports, etc. Performs necessary fact-finding,
research, and analysis to present findings, results, or recommendations as a complete study. Applies conventional fact-finding, essential analytical, and problem-solving methods to review data, identify problems, report findings, and draw definitive conclusions.
- Initiates actions to ensure procedures and policies are current and implemented. Makes
recommendations on new or modified program management procedures, priorities, and
objectives supporting administrative operations. Prepares training materials and operating
procedures outlining various office functions and procedures. Revises guidelines and controls as a result of changes in higher-level directives or as instructed by Executive or comparable positions.
- Perform other duties as required.
Position Description/PD#: Program Analyst/PD20370A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not Required
Travel Required: Occasional travel may be required as needed for this position.
Work Schedule: Monday - Friday 8am-4:30pm
Compressed/Flexible: As determined by the Agency Policy
Virtual: This is not a virtual position.
Remote: This is not a remote position.
Physical Demands: The work is sedentary. The work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite. May be required to carry light items.
Working Conditions: Work is typically performed in an adequately lighted and climate controlled office. May require occasional travel.
Promotion Potential: Position is at its full performance level.
Requirements
Conditions of Employment
- You must be a U.S. Citizen to apply for this job.
- Selective Service Registration is required for males born after 12/31/1959.
- You may be required to serve a probationary period.
- Selectee is subject to background/suitability investigation.
- Selected applicant will be required to complete an online onboarding process.
- This position is subject to pre-employment and random drug testing.
- Complete the initial online assessment and USAHire Assessment, if required.
- To be considered for this position, applicants must complete all required steps in the process.
- Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
Qualifications
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For the GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. To qualify for this position, all qualification requirements must be met by the closing date of this announcement-08/26/2025.
- EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-11 grade level in the Federal service (obtained in either the public or private sectors). Specialized experience is experience that equipped the applicant with the particular knowledge, skllls, and abilities needed to successfully perform the duties of this position. Specialized experience is defined as: Utilizing both qualitative and quantitative analytical methods to assess and improve complex management processes, organizational structures, and program operations. Developing and implementing strategic recommendations to optimize administrative operations and ensure alignment with organizational goals. Conducting comprehensive studies on planning, productivity, and quality management to identify potential problem areas and propose actionable solutions. Serving as a liaison between various organizational units and human resources, ensuring personnel actions, performance management, and staffing strategies meet mission requirements. Coordinating and preparing policy reviews, administrative directives, and responses to program-related inquiries, including audits, Congressional requests, and Inspector General findings. Applying advanced problem-solving, communication, and project management skills to develop performance standards, organizational change initiatives, and workforce improvement plans.
Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Education
There is no substitution of education for experience at the grade level of this announcement.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
- Accountability
- Attention to Detail
- Customer Service
- Decision Making
- Flexibility
- Influencing/Negotiating
- Integrity/Honesty
- Interpersonal Skills
- Learning
- Reading Comprehension
- Reasoning
- Self-Management
- Stress Tolerance
- Teamwork
- Technical Competence
The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
Cheating on an assessment may also result in your removal from consideration.
In order to be considered for this position, you must complete all required steps in the process.
How to Apply
Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments, and required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12787278.
The application process is as follows:
- Click the Apply Online button.
- Answer the questions presented in the application and attach all necessary supporting documentation.
- Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
- If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
- Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
- Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
- Set aside at least 3 hours to take the USA Hire assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
- Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.
For more general information, system requirements, reasonable accommodation information, and to request assistance regarding the USA Hire Assessments, review the following resources:
https://help.usastaffing.gov/Apply/index.php?title=USA_Hire_Assessments.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click
Edit my application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: Click on this:
https://www.usajobs.gov/Help/how-to/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
WE DO NOT ACCEPT HARD-COPY OR E-MAIL APPLICATION PACKAGES.
Next steps
After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.