Clarification from the agency

Internal to the facility. Open to current permanent employees of Robley Rex Veterans Affairs Medical Center (VAMC) only.

Duties include but are not limited too:

• Develops and implements procedures to ensure successful data capture critical to service such as budget, patient outcomes, and Veterans Equitable Reimbursement Allocation (VERA) data.
• Responsible for ensuring accuracy, completeness and integration of monthly patient data from a variety of service specific computer information systems; e.g., Clinic Utilization Data Reports, Veterans Equitable Resource Allocations (VERA) monitoring, reporting, and tracking for HBPC, Home Based Primary Care (HBPC) Vista package, the Home and Community Based Care (HCBC) Report Card, Performance Measures, Access Database and billing information/notes from all Home and Community Services skilled home health agencies and for Homemaker/Home Health Aide (H/HHA) non-medical agencies.
• Request new clinics, cancellations, modifications, and deactivations. Review all GEC clinic/Encounter/Consult data and take appropriate action to correct.
• Completes weekly consult cleanup, responds to daily VISN priority alerts, and participates in facility consult management stand downs. Collaborates with facility Clinical Program Manager.
• Analyzes, identifies, recommends, and implements changes related to significant trends and issues concerning all aspects of GEC & RS workload. Forecasts and estimates program requirements and prepare programmatic reports, justifications, charts, graphs, statistical and narrative data for service presentations and briefings.
• Conducts program audits, makes recommendations, and implements those recommendations as approved by the ACOS/GEC.
• Conducts cost comparison, quality control, manpower utilization, and work simplification study and implements recommended improvements.
• Plans, coordinates, controls, and directs program improvement functions utilizing lean healthcare principles and the VA-TAMMCS performance improvement model.
• Responsible for training and orientating new employees in the service in all aspects of data processing. He/she provides basic computer training on data processing procedures and practices used in the organization.
• In the absence of the AO/GEC the incumbent represents and speaks for the service in all matters affecting the service programs that do not require professional medical expertise.
• Incumbent, along with Program Managers, is responsible for the planning, organizing and requesting of GEC clinics. Incumbent is independently responsible for the development, and implementation of clinic profiles.
• Serves as the subject matter expert for CPRS template design, development, and implementation which aligns with VACO, VISN, and facility objectives. Incumbent analyzes, monitors, and trends clinic utilization and provides weekly reports to the ACOS/GEC, AO, and ACN for use in decision and workflow support.
• Serves as the primary trainer for staff, residents, fellows, and students on VISTA, CPRS Health Information, Privacy, and Security policies and procedures for clinic operations. Responsible to conduct unannounced security audits, make recommendation, and implement performance improvement.

Work Schedule: Monday-Friday 8:00am - 4:30pm
Telework: Ad-hoc
Virtual: This is not a virtual position.
Position Description/PD#: Program Analyst/PD40231A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/10/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

This position includes a Selective Placement Factor (skill, knowledge, ability or other worker characteristics are basic to - and essential for - satisfactory performance of the job). Selective Placements Factors are a prerequisite to appointments and represent minimum requirements for a position. Applicants who do not meet the SPF are ineligible for further consideration.

• The Selective Placement Factor for this position is: Candidates must demonstrate proficiency in extracting, analyzing, and reporting healthcare operations data using VA platforms such as CDW, Pyramid Analytics, or Power BI to produce routine dashboards and ad hoc analyses.
• NOTE: All applicants MUST clearly address the Selective Factor in their resume.

In addition to the Selective Placement Factor you must meet one of the following: You may qualify based on your experience and/or education as described below:

• Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade(GS-07) level in the normal line of progression for the occupation in the organization: Examples of specialized experience would typically include, but are not limited to: performing data collection for the purpose developing reports applying administrative functions such as use of complex software formats, i.e. graphics or tables within text, to edit and reformat electronic drafts, and to update or revise existing databases or spreadsheets; working with a variety of computer systems for database creation and manipulation and proven project management; analyzing and solving administrative problems; adapting analytical techniques and evaluation criteria to determine program effectiveness. OR,

• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree. or LL.B. or J.D., if related OR,

• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond one full year (18 semester hours) of graduate level education may be combined with specialized experience to qualify for this position at grades GS-9. Such education must demonstrate the knowledge, skills, and abilities necessary for the position. Completed course work must be related and clearly provides applicants with the background of knowledge and skills necessary for successful job performance. (Transcripts must be provided, and experience must be documented in your resume.).

Preferred Experience:

• Experience supporting service programs, including workload tracking, performance monitoring, and operational reporting.
• Hands-on use of VHA data and reporting tools such as Corporate Data Warehouse (CDW), Pyramid Analytics, Power BI, SAIL, and Stop Code workload analytics to produce dashboards, trend analyses, and decision support for service leadership.
• Demonstrated participation in performance improvement initiatives within a healthcare setting
• Translating data into actionable recommendations for access, quality, and patient experience.
• Advanced Microsoft Excel (pivot tables, Power Query), PowerPoint (executive-ready briefings), and SharePoint/Teams (document management, workflow automation).-Experience building standard operating procedures (SOPs), process maps, and writing clear policy/briefing materials for leadership decision-making.
• Familiarity with scheduling/clinic management concepts (stop codes, encounters, panel management) and access metrics relevant to GEC programs.

You will be rated on the following Competencies for this position:

• Communications
• Data Management
• Database Administration
• Technical Problem Solving

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary, some walking, standing, bending and carrying of light office items is required, Some assignments may require the physical ability to drive to a particular site.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

To apply for this position, you must provide a complete Application Package which includes:

• Resume
• SF-50/ Notification of Personnel Action

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

• Cover Letter
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action
• Transcript

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

• Most recent SF-50 if you are a current or former Federal employee
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
• Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50's include:
  • Within grade increases at the highest grade held; or
  • Promotions with an effective date more than one year old; or
  • SF-50's at the highest grade held with an effective date more than one year old.

Next steps