Clarification from the agency

This position is open to VA Facility Employees only.

Major duties and responsibilities include but are not limited to:

Program Administration

• Develops program evaluation plans, procedures and organization.
• Identifies data required for use in the management and direction of programs.
• Works with local VAMC, VISN and VACO Directors to evaluate programs against short and long-range objectives
• Analyzes and evaluates clinical and administrative processes through data and studies related to information flow.
• Assures all standards of regulatory and accrediting agencies are continuously met in full.
• Provides advice and guidance to assist in revisions of operational procedures and clinical procedures
• Ensures annual licenses of department are current and participates in annual site inspections.

Budget

• Oversees annual budget, which includes budget formulation, justification, financial management, financial reporting and presentation.
• Prepares, reviews and submits budget estimates to executive leadership.
• Determines the need for budgeting reprogramming and initiates the necessary action.
• Ensures funds are properly allocated and spent in a timely manner and within budget.

Quality/Productive Goals

• Directs quality and productivity programs for the division.
• Monitors, tracks, analyzes and interprets data for detecting occurrences of patterns of care which may affect patient care outcome.
• Uses analytical and evaluative techniques to assess the effectiveness of results.
• Identifies problems and/or opportunities to improve care through such areas informal meetings, medical center committee meetings, statistical data, occurrence screens, incident reporting, procedure case review, etc.

Work Schedule: Monday through Friday, 7:00am to 3:30pm
Telework: Ad-Hoc
Virtual: This is not a virtual position.
Position Description/PD#: Program Analyst/PD038480
Functional Statement #: PD038480
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/02/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Preferred Experience: Expert in processing Veteran Care Agreements via PPMS for Office of Community Care & Geriatric & Extended Care service lines. Knowledge of working extensively with a Veteran Experience Officer for Processing Optum claim denials and escalation tickets. Specializes in daily interactions with National Payment Operations to process unpaid veteran claims, such as ambulance, pharmacy bills or unauthorized care in addition to educating veterans, their families and community providers on Notification hotline & Urgent Care through Optum. Preferred but not necessary to be a PIV Sponsor.

Selective Placement Factor: Expert in Provider Relations regarding Vendor Files and processing claims, resourceful in processing Out of System Payments, Delinquent Obligations, Equitable Relief and FMS Austin. Knowledge of managing a task list in HSRM for VA Boston OCC and GEC service lines. Expert on the VISN1 Purchase Home Care.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of mathematical procedures, quantitative, statistical, and analytical methodologies, budget forecasting, and an understanding of accounting principles. Knowledge of VA Healthcare System clinical functions and healthcare administrative principles, theories and practices. Knowledge and familiarity with word processing, spreadsheets and database packages. Ability to communicate clearly and concisely via written and verbal communication. OR,

You will be rated on the following Competencies for this position:

• Accountability
• Attention to Detail
• Customer Service
• Data Management
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Manages and Organizes Information
• Project Management
• Reading Comprehension
• Reasoning
• Research
• Self-Management
• Stress Tolerance
• Team Building
• Teamwork

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

To apply for this position, you must provide a complete Application Package which includes:

• Resume
• SF-50/ Notification of Personnel Action

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (VA)
• License
• Other (1)
• PCS Orders
• Performance Appraisal
• Professional Certification
• Resume
• Separation Notice (RIF)
• SF-15
• SF-50/ Notification of Personnel Action
• Transcript

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

• Most recent SF-50 if you are a current or former Federal employee
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
• Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50's include:
  • Within grade increases at the highest grade held; or
  • Promotions with an effective date more than one year old; or
  • SF-50's at the highest grade held with an effective date more than one year old.

Next steps